Alamo Rent A Car

Customer service was great including shuttle drivers rental and return agents, but the car I rented had stains on the back seats and there was trash left in the car.

Victor saved the day!!! After a LONG day traveling from Cali to NY, I went to Thrifty Rentals around the block where I had a reservation. Between shuttling to the location and waiting in line, it took an hour only to be told I cannot rent a car because I don’t have a credit card and they wouldn’t manually input my husband’s card’s info. They directed me to Alamo and, thankfully, Victor was working. There was no line and Victor was super sympathetic to my crying mess of a self. He was able to match the price of my other reservation, only caveat was I had to return it to this location rather than to JFK. He informed me of a $ 14 shuttle from LGA to JFK and said I shouldn’t have a problem. He was right. The car was awesome. Customer service was awesome. Victor was just what I needed at that time. Big thumbs up to this location!

Poor service. Got on the road and saw my car just had over ½ tank of gas. Dropped car off and waited 15 minutes for someone to show up to give us receipts — one guy took off and somehow the 2 people behind me got served first– completely disorganized. People do not have time to waste at an airport. One redeeming quality– a really nice shuttle driver

Worst car rental in all of La Guardia. The receptionist is unprofessional and unaccommodating. We had a car rental reservation last week and the car had trouble changing gears. We brought the car back and it was replaced but the weird part is this. The receptionist made my 2 sons aged 6 and 3 walk across the car rental to retrieve our own E-​Z pass from the car return area. He stated «You have to get the old E-​Z pass for the new contract. I was flabbergasted. We walked over to the women at the car rental and asked them for the E-​Z pass and they told me they had already dropped it. Meaning they already returned the E-​Z pass. Incredible! We walked back to the receptionist and told him and only finally did he give us the E-​Z pass. Alamo Car rental is truly one of the worst car rentals in La Guardia. Save yourself some time and go to Enterprise. I have never had any problems with their service. Happy Holidays!

A real professional outfit.
I am a local resident, I rented a car from here last week for a long drive to visit family for Thanksgiving. This location is attached to the National Rent a Car, they share the same lot, with side by side check-​out counters.
There was no line when we arrived. My spouse is automatically included as an additional driver for no charge, and the clerk at the counter got us right on our way. She tried to sell me up on the options, but she was polite and did not persist when I declined. They also have a touchscreen kiosk for fast checkout, I might try that next time.
They gave us the option to select any of 6 full-​size cars in a section of the rental lot. We chose a brand new 2016 Chevy Malibu, very clean, less than 1000 miles on it, had SiriusXM activated. The car was great.
Returning was fast. There were 4 or 5 staff members in the return lot with wireless devices that can check in the car and print out a receipt. I did not have to wait, and there was no need to go inside to get a receipt.
The price was very reasonable, even on Thanksgiving week. I booked the car for 5 days at a weekly rate, returned a day late, and there were no issues or late fees. I don’t purchase any additional insurance or damage waivers, and I paid exactly what my reservation showed.
I’ve been a relatively loyal Enterprise customer for years, but Alamo LGA might be my new go-​to place for car rentals in NYC.

Signed up for a Unilocal account just to write this review. This company, or at least this branch, is extremely shady and sleazy. When I purchased the rental they informed me that they hold a 250 dollar deposit for New York Drivers. This was not an issue as I am not in any way in danger of reaching my credit limit on my card. After I returned the car they gave me my receipt that had the 250 dollars included in the charge. I specifically asked the customer service agent if this charge was going to be refunded as there was no damage to the car. She reassured me that it would not be charged to my credit card. Fast forward a few days and, voila, the charge is on my card.
I contacted Alamo and the representative who first told me the 250 dollars was part of my deductible. I told her there was no damage to the car and explained to her, again, that it was only a deposit. She eventually admitted Alamo made a mistake but she could not refund me my money and I have to contact my credit card company to file a dispute, which can take up to 15 days. This in combined with the hour I spent on the phone makes me not a happy camper.
One last thing, the man who I turned the the car in to offered to call me a cab to take me back into Manhattan. I could have easily done this myself but it seemed like a nice gesture by the company to take care of it for me while I unpacked the rental car. I took the cab they called for me and they charged me $ 60 to get back to the upper east side from Laguardia. This is usually a 35 dollar flat fee if I had called my own cab. I’m sure the people at Alamo are getting a kick-​back on that service as well.
TERRIBLE. AVOID AT ALL COSTS.