Pampered Pet Services Resort & Spa

I’m totally not happy with this place and WILL NEVER bring my dog here again. There customer service is horrible. And I also worry about proper training for the staff.
My first problem I had here was after picking up my dog I noticed he did not want to walk cause he was in pain. I took him to the Vet and spent several hundreds of $$$ on an exam, X-​ray and then pain meds. Then it is discovered that he was so over worked on a rough surface, the pads on his feet were raw! Why did this happen and how could this condition exist that his pads would be shaved like sandpaper? The kennel said sorry and said they would speak to the trainers. It would have been nice if they offered to cover the expense that I had due to their neglect.
The next issue I have is I just called a month in advance to book a stay at their kennel. I was told that my dogs vaccinations had to be updated. I stated he would be vaccinated prior to his arrival in a month. I received extremely poor customer service from not only an assistant manager but the female owner. I was prepared to give them my credit card for a deposit but I was told that they have a policy that does not allow them to take reservations unless vaccinations are up-​to-​date. I wanted to save my space for a busy weekend and they felt it was more important to enforce a policy then for them to provide customer service. I could not believe that I would have to waste my time calling again and hope that they had a spot available rather than taking my reservation now.
With all of this being said they have now lost my business and I will never refer anybody to them again. I have also spoken to my friends that I had referred there and encourage them to find another location for their loved one.

I love Pampered Pets Resort and so do my dogs! I have a Frenchie and a Red Heeler that I boarded here while I was on vacation. During my trip, Chris (the personal trainer) worked with my dogs doing some one on one sessions and he not only took detailed notes on each session, but also touched base with me by phone multiple times to keep me updated. Oh, and they posted some videos on their Facebook page so I could watch! He always gives me free advice when I have questions for him and I can tell that he genuinely loves what he does. The other staff members are also knowledgable, very kind and have a connection with the dogs. I feel at ease when bringing my dogs here, especially since one is scared of everyone but seems to love all the employees. I’ve had both dogs groomed here on multiple occasions, always with no complaints. As far as their daycare, they split dogs into different groups based on behavior/​personality and I bring both of my girls in about 2 – 3 times a week. I like to keep them socialized and they get so excited when we pull into the parking lot and realize where they are. I haven’t taken advantage of their pool facility yet, but I’d love to bring my heeler in for some swim sessions in the future. I am extremely happy that I found this gem and so close to my house, too.

I’ve brought my puppy here a few times for doggie day care. I picked her up today and she was limping badly! When I asked the staff what happened they were clueless. Are they not careful about what dogs they let play together? Do they not keep an eye on them? I understand accidents happen, but I’m very disappointed that they didn’t even notice she was injured; even when bringing her to me to leave for the day.

This review is very painful for me because I have had a few years of good service and have not doubted that my dog will be takien care of when I bring him there. However times have changed and when service declines to a point where even a very trusted regular customer is treated like garbage it is time to express my feelings to warn others and try to find a new pet boarding place. I call them to try to board my dog on July 4. On a holiday people get going early morning whether it is to a parade or a festival or to drive to the lake. Very few people would want to start their day at 10 AM on July 4 and a dog care place should know that and allow for early check ins. In the past even on days when they started later than they should, he has been flexible and allowed us to bring the dog 30 minutes or so before opening even though their weekend hours usually begin a little later than the week day 7 AM. And that’s the way it should be for a service oriented business– however after speaking with the girl she would not consider allowing me to bring my dog before 9 am – that’s right and a holiday where people need to get going early they don’t even open until 9 AM which means that people cannot enjoy their plans until at least 10 AM. I know this is unreasonable because I called seven local kennels and everyone of them are sold out and their hours begin at 7 AM and they were shocked that Pampered Pets did not begin until 9 am. She tried to make ridiculous excuses about them needing to organize and tend to other things before the doors open rather than greeting customers who wanted to bring their pet early but that doesn’t explain the seven other kennels who can apparently handle things more efficiently and open their doors at 7 AM. A couple of the places I called said they would welcome me as a new customer and even give me a free overnight stay so that is what I am going to be doing for my dogs next stay. When I told her that this upset me so much that I am going to try to find a place that is more flexible and I have already found a place as an alternative, she said ‘go right ahead! ’ isn’t that great to treat a regular customer who has been faithful on every vacation for the past few years treated like garbage?
I would give the place 1 star based on this girl and their late opening but since the man has treated us good in the past I will give it 3.

We have brought my puppy enough times to this location that I now feel like I can write a review. We have used Pampered Pet Services exclusively for Doggy Day Care, but they also have Kennel and Grooming services. Doggy Day Care is $ 15 for 4 hours or less or $ 30 for a full day (which is anything more than 4 hours). They also have a small pool that you can pay to use for play or if your dog needs some therapy. Our puppy loves to swim– but we haven’t tried out their pool yet as we have access to other ones on our own. We currently have a puppy who is about 40 lbs, and they still have him playing in the smaller dog room– but if he gets bigger they do have a larger dog room as well. I appreciate that they give us a report when we pick him up each time. For example, if he is getting a bit too rowdy, they simply remove him from playtime for a bit until he calms down, and then he gets to go back out and play. I feel comfortable dropping Oliver off here because he always comes home safe and happy– the employees are always happy to see him too which I take as a good sign. I’m not sure if we will ever use any of their other services– but I would feel comfortable doing so if we were to need them. I would highly recommend this location for doggy day care!

I have a German Shedder I mean Shepard and we haven’t had much luck with groomers lately. Our never fail groomer went out of business and then our most recent groomer is taking time off for the next month or 2. I seriously am starting to think our dog is breaking their equipment and they are running for the hills.
Anyway I was driving down 25 one fateful day and saw Pampered’s sign so I gave them a ring. Now some grooming facilities I have been to in the past you feel like you are walking into a science experiment with the parting gift being fleas or ticks. Pampered’s facilities were large and clean which I was ever so grateful for. They did a great job on my dog and put him at ease. I am going to look into some of that pool time for him.

Pampered Pets is a great place to take your dog (or cat). We started taking our Labrador Retriever there when he was 7 months old and we have loved it from day one! Here’s why–
Group play– He is put in a group with other high energy dogs and plays to his heart’s content! He comes home happy and tired every night! (There are also groups for lower energy dogs). During the day, they will also give him lunch (owner provides the food) and naps if requested.
The staff — the people who work there are super friendly and really care about the pets. They greet us every morning with a cheerful hello and fill me in on any highlights at the end of the day.
Swimming lessons– they have an indoor swimming pool and trained instructors! Our friends originally made fun of us for getting our Lab swim lessons, but I’m glad we did it. Bauer has made so much progress from when he first started and LOVES his time in the pool. Plus, our breeder told us that getting lessons really helps instill confidence in the dog.
Training– they also offer training sessions at night. We started with puppy training and are now in the basic obedience class. The trainer is really good and Bauer has made great progress!
Boarding– they offer overnight boarding. We took advantage of this over Thanksgiving and had a great experience. We got a report card when we returned and Bauer returned home happy and tired.
Grooming– it’s so convenient to have this service in the same location as daycare and boarding! Plus, they do a great job.
Cost– competitive rates

This place is GREAT! Clean, friendly staff that seems to truly care for the animals, nice amenities …
We boarded our dog here over the holidays (Dec 26^th — 31^st). It was a last minute booking because our initial plan to leave him with a friend fell through, and we were scrambling to find a place that was getting good reviews AND had availability. At the time, there was only 1 review for this place and it was for their house-​sitting service which we weren’t going to use — so I had to take a leap of faith. After calling 4 places that were booked up — I was a little nervous that this place had availability (did that mean nobody wanted to take their pups here?!?) — but there was absolutely NOTHING to be worried about.
After calling and making our reservation (the girl on the phone was polite and answered all my questions) — I called back to ask if I could stop by and check out the place. Maybe even bring my pup by for a «meet and greet» because he’s never been boarded before and was very scared when we tried Doggy Day Care with him. I talked to Chris — who told me I was welcome to come by, any time and even encouraged me to bring my dog so he could sniff around and get used to the place before we just left him. So, we did just that.
We drove over on a Saturday morning. They let our pup walk around the main room and the grooming area so he could sniff it out and get comfortable. Several members of the staff came by to meet him and make sure he was comfortable with them. Then Chris came by to take my dog on a «site-​seeing» tour of the boarding areas and let him mark some of the outdoor areas. My dog, who normally puts the breaks on all 4 paws any time I hand his leash to someone — went happily and willingly with Chris. I was SHOCKED! Chris is like the dog whisperer.
As predicted, when we dropped our pup off for boarding, he recalled the place and was not nearly as resistant to stay as he might have been. He wouldn’t let anyone else take him into the boarding area — so the staff let me lead him back to the boarding area and get him settled into his kennel.
I was very nervous to leave him — thinking that he would be traumatized, but we returned to a very happy pup! Additionally, all of the staff knew his name and seemed to have a good relationship with him (telling me stories of how they’d interacted while I’d been gone) which made me feel good that he was not just sitting in a cage every day, all day. They even provided us with a «report card» that had comments about how he had done with the boarding (did he eat, was he scared, etc.)
I really liked this place. Would certainly recommend and use again, if the need ever arose.

My boyfriend and I adopted a Catahoula in September. She’s such an active and hyper dog, running at warp speed in our backyard and chasing anything that resembles a squirrel. Arya (that’s her name) has webbed toes and a rudder tail, so naturally she should be a fantastic swimmer. We figured she would absolutely love swimming. We’ve even had visions of her winning those dog competitions where someone throws a Frisbee over a giant pool and the goal is to see how far your dog can leap. Our first step to seeing this dream come true was taking her to a pool to see her splash around happily, loving life.
I’ve driven by here a few times and saw their sign saying they had a heated pool. Perfect! I checked out their website and my bf made an appointment. $ 20 for 20 minutes sounds good to me (keep in mind that dogs can tire out quickly). Camera in hand, we made our visit. The facility is nice. The pool is a lot smaller than I expected, but I suppose dogs don’t need an Olympic-​sized pool to get their swim on. Arya met the instructor, but seemed a little shy. We figured Arya was just nervous and would be okay. My boyfriend was also there in the pool area (but not in the pool) to calm her nerves.
It took a while to put the life jacket on Arya because she was resisting so much. Then it was time for her to go in the water. She was not having it. She dodged the instructor and my bf and bolted for the unlocked door. With no collar, she was running around the lobby area saying, «Haha! I escaped!» Everyone tried catching her which was pretty hard. Finally, someone got a leash and put it around her neck and took her back to the pool area. The instructor threw toys into the pool but to no avail. Somehow, she finally got in the water but immediately wanted to get out. I saw the look of pure terror in her eyes as I observed through the window. She was clawing at the water like «Get me the F out of here!» After about 15 minutes, everyone just gave up, toweled her up, and let her go.
One of the staff members told me that dogs like the Catahoula, who have all the traits to be great in the water, often are not. Most of them actually hate it. Bummer. I think they offered to let my bf pay only half the amount since Arya wasn’t in the water the whole time, but he figured that since she kicked the instructor in the chest in her moments of panic, he felt like he should to pay the full amount.
The staff is very friendly and understanding and it seems like a great place for dogs. I saw a couple of dogs that were here for boarding having a good time and playing with each other. If we ever need to board our dogs, I would feel comfortable bringing them here. They seem like they really care for the animals.
Doggie water sports dreams have been dashed. Maybe a Frisbee tournament on land?

When I tell people about our Pet Sitters from Pampered Pet Services, I always tell the same story. We moved to a new house and Sandy, the owner, came over to pick up the new key and review where the cats’ food and litter would be located. She came over right after work which is when our cats (who are little pigs that can’t have food left out all day) get fed dinner. Usually you can’t tear them away from their food when they are eating. However, as soon as Sandy walked in and they heard her voice they both came running to her feet! I take that as a very good sign! We have been customers of Pampered Pets for over 4 years now and we have never had a problem. They treat our cats like they are princesses and always make sure they are fed, watered and litter is clean. (They have even left toys for them!) I would highly recommend Pampered Pet Services to anyone looking for a Pet Sitter or any other service that they offer.

I have been taking my 1.5 yr old lab mix, Cash, to Pampered Pet Services for boarding, day care, and training since I adopted him in March 2012. Cash was in and out of shelters the first year of his life, so I was unsure how his temperament would be around other dogs, and I myself was quite nervous about the process.
Sandy, Pat, Chris and the entire staff have made me feel completely at ease in regards to dog boarding and day care. They test each dog to see where they stand on a temperament level, and they do their best to match up dogs on similar levels, so high energy dogs are with high energy dogs, etc. Cash loves to go to Pampered Pet, and I plan to drop him off for day care more often. (It’s such a wonderful opportunity for dogs to play and socialize in a safe environment — plus gives me a MUCH needed break!)
The facility is immaculate. There is plenty of indoor space for the dogs to run around, and the backyard provides ample space for more play. Cash enjoyed splashing in the kiddie pool the last time he stayed! The kennels for boarding are large, and the climate is kept quite comfortable. When Cash comes home after even a half day of boarding/​day care, he is happily exhausted, and I really appreciate that.
Pampered Pet Services also offers full grooming services, and they have a heated indoor pool! The pool provides great exercise for dogs. My dog tried the pool. He was scared at first, but warmed up to it in the end.
Pampered Pet is also starting to provide obedience training, both class and private, as well as First Aid classes for pets. I have been lucky enough to be paired with an absolutely amazing personal trainer, and can’t wait to join the First Aid class!
As a new dog owner, my main concern was leaving my dog in the hands of someone I can trust — I couldn’t be any happier with my choice to take him to Pampered Pet Services. I highly recommend this business to anyone interested in boarding, day care, training & grooming. There is no reason to go anywhere else. It’s a shame I can only give 5 stars, I’d give more if I could!
(Oh, and they board cats too ^_^)

What an amazing business! The owners of Pampered Pets treat my precious pets as if they were their own! We have invited Pampered Pets into our home for over 10 years to watch our «kids» while we are on vacation. We have NEVER had the slightest issue regarding their visits! I am sold on the love, care and professionalism of this business and its owners.
One year, while we were out of town, our beloved cat became very ill. Sandy (personally) took her to our vet, which was not the closest vet and kept in touch with us via phone during the entire ordeal. Not only was Claire treated with care, but she was handled with love and compassion.
One visit to Pampered Pets will assure you that this business is based on the love and dedicated care of animals.
We are fortunate to have a quality pet care center so close to home!