STS Tire & Auto Centers

Went in becauseI front end was vibrating when I drove over 80 MPH. I thought I all I needed was my tires to be balanced but of course not the sales rep said oh you need two new tire rods and an alighnment. Of course because I dont know anything about cars I fell for it. $ 400.00 later. I took my car home went to work the next day. I hit 80MPH again and again my car was doing the same thing. I took my car back to RIP OFF INC. (STS) and now I need Lower Stearing shaft, Front pads, Front rotors, Right and left calipers, clean and adjust rear brakes and flush my brake lines. WTH. This is telling me I spent over $ 400 the first time for nothing. Now all this they want me to pay over $ 1100.00. Really NO. You got me the first time you wont get me again. Feeling ripped off and very pissed off.

I got my tire valve changed here & they did it at a reasonable price compared to other auto centers. My boyfriend took my car in but I spoke to Robby on the phone and he was really pleasant and helpful. I asked for a quote to get coolant and transmission fluid changed and he took my info down to call me back with a fair quote. My boyfriend said they were helpful and honest! They first said my transmission fluid could be done but would be a little more since I had unique fluid but then the head mechanic said since my transmission was sealed I should get it done at the dealer. My boyfriend also asked about my tail light which was frosting up and they gave him advice on what to do and even said they could mitigate the issue! Definitely would go back here!

Not impressed! Really? A new engine? I’m not an idiot. I realize I have an oil leak but I prefer to not be spoken down to by Mr. Slick corporate rep.

Horrible service. Literally standing around talking crap about other employees while me, a customer, is waiting to be asked what my needs are. Incredibly rude and unprofessional. How are these people still in business? How does this guy have a job?! And he’s well in his 40s, you would think he’d be mature or at least try to show some interest in what feeds and pays his bills.

Honest, great service!

Went online to look at tire selection. Found a brand onsale. Called the center to make sure tires were in stock. Give the big thumbs up. Went the next morning talked to the rep. the tires were NOT in stock and would have to be ordered. Given a price for the next tire in line and was $ 100 over budget. I dislike bait and switch. First time dealing with this store and the last.

Awful experience. I stopped in to STS tire on ³⁄₃ for my 2011 Honda Pilot. I explained to them I had a slow leak in my tire. They looked at the tire and determined that the tire was not repairable even though it was only a month old. I was told that a new tire was the only answer. I did not argue and asked them for the tire so I can bring it to the place where I purchase my tires, Karl’s Tire Service on Rt 130 in North Brunswick. I took the tire with me after they charged me for a new tire and mount/​balance of $ 20 and went on my way. I stopped into Karl’s and 10 minutes after I brought the tire out of the car and showed him the issue, he was able to fix the flat! I returned to STS the following day and returned the tire they deemed was necessary and asked the gentleman working the front to take off the mount/​balance cost as well as the cost of the tire and he refused. My time spent running back and forth to have a simple flat fixed the correct way and having to spend $ 200 out of pocket that was not necessary is ridiculous! I will not return to any of the STS Tire locations. I am in sales and feel that a company that attempts to take advantage of its customers will not be around very long with business practices such as those shown in East Brunswick, NJ.

Stopped in without an appointment for a quick oil change and they were very friendly and speedy. I was in and out within 30 min and they charged a fair price. I asked about a coupon I saw online and even though I didn’t have it with me they were nice enough to still give me the discount. I would come back here in the future.

I’m surprised at the star ratings before me. If you weren’t unhappy then why the three stars?
I’ve never had an issue here. A few years ago I basically needed all of the tires replaced. Two had already previously been plugged and one had an issue between the tread and the wall of the tire. I believe the deal was buy four and get the fifth free or buy three and get the fourth free. So we had a spare in the deal.
The tires have, or we added, Roadside Hazard Protection. So if there’s a nail or screw in the tire and it’s repairable, they fix it for free. Traveling as much as I do, this has really paid off. [Also, if there is no STS around you when it happens, they reimburse and I’m about to look into this process]
The last time I was there I had them look at a verrrryyy slow leak in one of the tires. I was greeted politely and didn’t even need to give them the original paperwork.
There was a little wait, but it was crack of dawn on a Saturday morning so there wasn’t anywhere else to really be. There was fresh coffee brewed and one TV on to some morning news show. There’s plenty to read and places to sit. Eventually the guy came back and told me there was a screw in the tire (for months, I knew) and that one of the lights around my license plate was out.
They plugged the tire for free and they look care of the light. Not expensive by any means. Pleasant service with simple explanations. They’re open nice and early too for you early risers.

Took my car in for some minor service. Don’t know for sure they pulled a fast one on me, but I’m going to err on the side of caution and go some place else next time. That’s all I can tell ya. I’m not sweating it too much because the tab was still under $ 250.