Mid State Pool Liners Inc

Midstate knows how to replace liners and work on pools, but the customer service is non-​existent.
I called to get a quote on having my liner replaced. The owner, Dave, came out and quoted me on the liner, along with other items; heater, light, moving filter, painting coping. All together, it added up to $ 11,900. A lot more than I had planned to spend, but I said OK.
Included, both verbally and written into the contract, was digging trenching through asphalt for the plumbing and electric. Dave told me this would be a two day job.
The bulk of the work was done in 3 days (pretty good). When the plumber came out to run the gas line, he told me that he could not use the trench as it was dug because the angle was too great and the gas line could not bend that much. Also, the township does not allow gas and electric to be in the same trench. When I called Dave to tell him this, he said that the trench was fine and that the plumber was just a complainer (he actually used a more graphic word). Dave dug out the trench a little more and said this would be fine. When the plumber came back again, he again told me that gas could not be run in the same trench as electric. I called a second and third plumber that all told me the same thing. I had to call, text, and email Midstate many, many times in order to get a response. Dave did not return my calls.
Fortunately, I still owed a balance for the work. I called, texted, and emailed that if the second trench was not dug, I was going to hire somebody else to do it and deduct it from the bill. Finally they came and dug the trench. After the plumber did the work, Midstate would not come back and fill the trench until I made the same threat of not paying. The additional trench work was about two hours. The job ended up taking about five weeks. There is still a big pile of dirt in my yard that they never removed. After spending $ 12K, I did not expect this treatment.
It’s a shame that Dave treats his customers like this. They know how to do the job correctly, but it seems they like to get in, get out, move on.

Midstate replaced our liner two years ago. Looked nice first year. The second year we opened the pool it had many wrinkles, they fixed the wrinkles for a charge of $ 350. The second year we had wrinkles again they wanted to charge us $ 500. We agreed to have them come remove the wrinkles, we called them tnroughout the summer they never called us and never came. We had two liners before this one and never had a problem with wrinkles. We are now closing the pool with the wrinkles. Will be looking for a new liner company next year. would not recommend midstate.

Did a nice job on a close friends pool fix recently and they were pleased with the quality of the actual work.
However, be careful of «the terms of the contact». Specially… if they tell you that they will «save your pool water» and reuse it later, make sure you get the specifics of exactly how much, what will be involved, etc included in the contract. My friends only got about ½ their actual water back after being told they will «save the water».