Chase Bank

Banker was efficient in opening account. I even applied a credit card to get the very generous bonus points. They had several bankers working and they didn’t make you wait for long. I have no complaint.

I’ve been to this Chase location twice — once to open an account (one of those reps in the cubicles), and another to deposit a large sum (teller) .
First off, I like how it looks inside. Maybe it’s new, but it also seems clean, airy (if that makes sense), and spacious. Lots of light color that kind of boosts your mood. To compare, PNC bank where I also go, is all brown and outdated looking on the inside. Like, I walked into a dreary poop colored room, haha. So the décor changes make a difference, at least to this customer’s eyes!
When I was with the rep, I think his name was Anthony? And he was super nice and friendly. He explained several options to me, and answered my questions when I was slightly confused with a free checking account and my money market. And while he helped me set up an online account to do my banking from, we chatted a bit about living in NY versus NJ, and shared some brief stories. A personable guy.
I don’t imagine I will come here often for anything else, since I basically just do a few small check deposits on the app now, but I know if I came here, they would treat you well.

I’ve never been inside the branch itself, opting to avail myself only to the ATM machine in the lobby. But, this is a bank and I do a lot of my personal banking with Chase, though most of my banking consists of managing payments and deposits online (the mobile check deposit feature is awesome).
The pluses? There seems to be plenty of parking, and a peek inside showed bank staff interacting with customers on the floor instead of hiding behind counters and desks.
Minuses? Turning into the lot from Route 18 requires a sharp turn that comes immediately after the exit to Arthur Street, so it’s easy to miss and there’s no way to get back (legally) if you miss it. Turning from eastbound Arthur Street is also a challenge as they created a turn island to direct traffic and the entrance lane isn’t straight (though you may be tempted to enter the exit if you’re there).

I love the convenience of Chase Bank. I have never been inside of this bank, but have used their drive thru plenty of times. There is never a line and the employees are always friendly. It is just a little confusing to get out of the parking lot without breaking a traffic law. They need to fix that.