1st Class Auto Body

My car was hit while parked for the 3^rd time in 3 years. Instead of taking it down to my regular body shop in my hometown, I took a leap of faith and brought it to 1^st Class Auto Body. The entire process was quick and painless. They were able to take my car in right away and dealt directly with my insurance company. They sent me updates via text and less than 2 weeks later the work was complete. They even detailed the interior free of charge! Highly recommend this place!

Allow me to add to the glowing reviews of 1^st Class Auto Body. I called them to replace windows and a side mirror that were damaged in a car break-​in. I spoke with Jahaira, who was extremely pleasant and helpful, and got an estimate for the repairs. It was considerably lower than the other estimates I had received. They were able to take my car right away. When I picked it up the next day, my car looked better than it had before it was vandalized! 1^st Class was the perfect antidote to a very stressful situation. Highly recommend.

1^st Class Auto Body was awesome. They were very quick, professional, and friendly. They also handled all of the claims with the insurance company and set me up with a rental car while the repairs were being made. I really appreciate that they made the process a breeze after the hassle of being rear ended. Not only did they repair my bumper to brand new (ahead of schedule), but they also detailed the car and took care of burnt out light bulbs so my car looked great when I picked it up. I highly recommend working with Jahaira and Jim and the team at 1^st Class — they provide great customer service and were easily accessible throughout the entire process!

This is a very professional business. As the other reviews state, they take care of their clients from beginning to end. Couldn’t ask for better service from my initial call to schedule my appointment to being greeted by the office staff and reviewing the work to be done with the shop guys and reviewing work with them at pick up. Highly recommend if you need body work.

I barely ever write reviews on Unilocal,but this place warranted me taking 20 minutes out of my day to give them a shout out. 1^st Class Auto Body is fantastic. They were quick with the estimate, accurate with what it cost, made my life easy and priced everything extremely fair. My car is over 8 years old and yet I treat it as if I bought it yesterday — I love that thing! And the work that they did made my front two bumpers look good as new after a nasty encounter with a curb/​fence.
I used to go to my dealer for any issues or maintenance with my car, and every single time, I felt like they were scamming me. 1^st Class Auto is the exact opposite of that. They are good people, providing a great service and friendly along the way.

Despite the unfortunate circumstances of my visit (hit and run), Jim and Jahaira at 1^st Class Auto Body took exceptional care to make sure the repair of my car went as smoothly as possible. From renting me a car at a reasonable price to providing regular updates on their progress not to mention the quality of the repair work, 1^st Class Auto Body made sure to live up to their name. I would highly recommend them to anyone in search of auto repairs!

Wow. Just wow! I stopped in today to get an estimate on my rear bumper, as I had a few scratches and dings. I’m turning the car back into the dealership next week (lease) and wanted to be proactive to avoid any charges. Not only was the staff very attentive even though they were busy, the gentleman estimating immediately had a coworker bring out rubbing compound and remove the largest of the scratches. He then suggested that the others were so minute compared to what was just removed, he wouldn’t have any work done. And sent me on my way without asking for a dime. Wow! So honest, upfront, and selfless. Exactly how any business should be run.
Kudos 1^st Class Auto Body! Thank you!

This place deserves all the five-​star ratings it’s gotten, including mine.
After I got rear ended and had to have my car repaired, I was leery of going to a body shop, especially since I didn’t know any in the area, but Unilocal didn’t steer me wrong.
They are professional and courteous, their reception area is more like a comfortable office than a greasy front room to a garage, and they deal 100% with the insurance company — even when additional damage was discovered and a second appraisal was needed.
They were more than happy to explain what was going on whenever I asked, and never acted as if it were a nuisance for them, as some garages do.
They also rent cars right there in case you need temporary transportation — and if the insurance company is footing the bill, they’ll work that out with them as well.
Oh, and they did an excellent job on my car. Literally looks like new.
So basically, all you need to do is get into an accident, and they’ll do the rest.

I came to 1^st class auto based on raving reviews from other Unilocalers. At first the service was excellent. The shop is clean, well managed and the receptionist at the front desk is professional and helpful. I was quoted a very fair price for a lock replacement on the driver’s side as well as body work to replace a rust spot on the quarter panel. I was told the car would be in the shop for 2 – 3 days. The staff was professional and courteous, offering me plenty of feedback about the repair and possible extended time in the shop. Unfortunately I received a call stating the repair would amount to an extra $ 100. I understood that more repairs were needed and didn’t have a problem with the increase. When I picked up my car I was pleased to see that the inside and outside had been detailed free of charge, however there was a quarter sized air bubble in the paint where the repair had been made. When I pointed this out I received the answer that the «work was not warrantied because the rust was so bad» and that they actually did extra cosmetic work such as painting the entire quarter panel which they didn’t charge me for. There weren’t any advances made to repair the bubble in the paint which was not evident before the repair. Also a flower vase which I had recently purchased for the dashboard was missing when my car was returned to me. I asked the staff if they had seen it and was met with a level of disinterest and even made to feel like I was lying about the missing vase. Eventually the staff member agreed that «if I wanted give him a receipt I guess we’ll buy a new one for you.»
I feel sad that I was treated this way. It is clear that the shop has a great reputation and I appreciate the professionalism that I was shown initially but when I had an issue with the end result I did not feel taken care of.

This is a business that lives up to its name.
I had some ice damage to my front driver’s side door, and I found 1^st Class on Unilocal.We all know (and have probably experienced) the stereotypes around car repair shops being pretty shady, so imagine my surprise when I found a body shop that had nothing but 5 star reviews. The combination of glowing reviews and the shop being just a few blocks from my house was enough to get me to go in for an estimate.
From the moment I waked in, the staff was very courteous and friendly, and after inspecting the damage, clearly explained everything they would need to do, why, and what it would cost.
I ended up having to file an insurance claim because the cost would be well over my deductible, and when I came back in a week later with all of the paperwork, the service was just as prompt and friendly. While doing the work, they also found further damage to my fender and worked directly with my insurance company to take care of it without me having to do a thing.
As far as the actual repairs, they replaced the outer shell of my front driver’s side door, the front driver’s side fender, and had to do a paint blend on the new door shell, the rear driver’s side door, the panel that runs above the doors, the fender, and the bumper. The work was exceptional– the color matches perfectly, and it doesn’t look like there was ever any work done at all.
Separate from this, I also had them take care of a large dent above my gas tank from backing into a tree next to a narrow driveway (out of pocket). They brought in a guy that does «paintless» dent work for them, and not only can you not tell there was ever a dent there, but the work was done for less than I was quoted. It was especially impressive considering the bone line was severely dented as part of this, and it looks perfect again as you can see below (I didn’t think to take a «before» picture)
On top of the quality work, it was all done in less than a week, and they gave my car a dealership-​quality detailing before turning it back over to me.
I really can’t say enough good things about 1^st Class. Friendly, courteous, great communication, and work that speaks for itself. If I ever need body work done again, this is the only place I’ll even consider going.

My experience at 1^st auto body was just as expected. They have great reviews for a reason!
Courteous, Reasonable, and are not full of bull… I have come to this shop a few times for separate reasons.
The first time was to see if they could fix my window. Jim, took a peek and told me what the issue was. He quoted me for a new window motor, and after chatting for a bit, he suggested try an alternative solution. Turns out, he was able to fix the problem, for a fraction of what a new window motor would have cost (I paid 35 bucks). I really appreciated his commitment to help me out as a customer, and for doing it without taking advantage.
My second time was due to a collision. Since my insurance provider has them listed as a preferred auto shop (now I know why!) I didn’t have to think twice on choosing an auto body shop and immediately chose them to do my repairs based on my past experience. To top it off, I was extremely unhappy with my rear breaks because the shop that had replaced them before, did a horrible job and for the longest time since day one squeaked and did grinding noises. I asked Jim if there is a possibility that they could fix my breaks. He said, no problem! And again charged me a very reasonable price for the job which exceeded my expectations. When I came to get my car, it was nicely washed, looked gorgeous, and the process of it all was easy breezy.
This is definitely a good place to bring your car. They are courteous, and have top of the line customer service, Jahaira (hope I spelled it right) is the sweetest receptionist, and Jim is very, informative, and honest person. They sure know how to make a customer happy, but more importantly, do a superb job!

These guys are absolutely fantastic and exceptionally accommodating. I went to them because of the great Unilocal reviews and I’m so glad I did. My car is smashed up and I expected the worst. Went to one shop, they told me it was a total loss. As I was leaving the shop, my check engine light went on so I took it to autozone for a reading. Armed with seven check engine codes, my insurance adjuster’s report, and some serious pessimism, I walked into 1^st Class. Jahaira at the front desk was friendly and attentive. Jim looked at the car and offered me options and GOOD NEWS-​the car is fixable (as of right now). Jim and Jahaira worked to schedule the repairs while I’ll be on vacation so I won’t be carless trying to get to work. Very very appreciated!
Jim suggested one of my issues may just be a blown fuse. And after I left, I pulled into a parking lot nearby to take a look (no idea why I didn’t just take it home…). Truth be told, I was doing fine but ended up dropping the new fuse in the engine screwing myself. I walked back into 1^st Class and asked if they had a fuse I could buy. Again Jahaira was helpful and soon a woman came out with a matching fuse and even helped me install it. It was great to see such exceptional service. Above and beyond!
I’ll update once the repairs are done and my car is fully fixed up!

The staff here are professional and intelligent. My insurance company (Liberty Mutual) has a relationship with this shop and the whole process was painless. They even popped out a small dent in my car for no cost. Also, when I dropped my car off, they gave me a ride to Maverick T stop so I could get to work at a reasonable time. Highly recommend this place.

Going to an auto body shop is always a bit nerve wracking — it’s so easy to feel taken advantage of because you really don’t know what’s required (at least I don’t).
These guys take all of that stress out of the picture. They are professional, respectful, fair in their pricing (I got a few bids and they were the lowest) and go above and beyond to make things easy on you.
Can’t recommend them highly enough.

Amazing group of professionals. Went in with an estimate with my insurance company for a Cadillac Deville. Soon enough, taken care of, no issues. They even fo the long mile of cleaning your interior and giving an exterior wash. First recommendation for both auto body and mechanics.

Simply put, simply the best. Exterior damages to my Cadillac from a pothole and with my insurance, they took care of it no issues. From parts to an alignment. Highly recommend these guys and gals for auto body and mechanics.

This is indeed as good as it gets! My Toyota 4 Runner broke down in Boston and after calling AAA for a tow they recommended 1^st Class Auto Body. I was relieved to find out that the shop was based in my new neighborhood in East Boston. I was of course concerned dropping the car at an unknown repair shop but their 5 star Unilocal status gave me peace of mind. The 5 star status is well deserved. Excellent communication, outstanding work, incredible value and genuine, kind friendly staff. They even welcomed my dog into their beautiful lobby. At pickup I found my 4Runner with a fresh wash, clean vacuum and operating perfectly. I could not be happier with the outcome and I look forward to using 1^st Class for all of my automotive repair/​maintenance/​body needs. Highly recommend!

Okay this review is long overdue. I’ve worked with 1^st Class for years and have sent family, friends and co-​workers to see Jim and Juhara over and over. They are the BEST! Not only do my cars get fixed quickly and perfectly but the customer service is AMAZING! I always get a smile and someone calling me by my first name when I walk in the door and am never pressured into making any decisions or feel rushed. Jim explains everything to me and gives me options on how to proceed. Also, after some major body work they even detailed and washed my car. It’s like Christmas morning every time I pick my car up from them, all shiny and new.
If you are looking for an honest mechanic and top quality service look no further. I have and will continue to be a life long customer. Great people, great work. Worth the trip too if you don’t live in Eastie.

1^st Class lives up to it’s name. I came here after being rear ended and was incredibly impressed from beginning to end. Jiara (sp?) is wonderfully knowledgable, friendly and knows customer service. Jim came out with a giant smile, walked me through the damage on my car and had an estimate to me within minutes. I had the car estimated by an adjustor on the side and Jim’s estimate came out exactly the same, so I knew there was no funny business.
My car was repaired quickly and was made to look brand new again. They even detailed the inside of my car. (Though, others speak of a cookie on the dash… I did not get a cookie. :))
Friendly, honest, excellent customer service — this place is legit.

1^st class auto body was amazing.
Someone backed into my car while it was parked and I was left with a damaged hood and front bumper. My insurer referred me to 1^st class and set me up with an appointment the next day.
At first, I was hesitant to head to east Boston. I work in Back Bay and didn’t want to deal with the inconvenience of getting to and from work and the shop. However, 1^st class offered to drop me off and pick me up at the T. Problem solved.
I’ve had work done before. The last place I went had me standing around for awhile before they even acknowledged I was in their grimy office. Well, the second I walked into 1^st class they offered me a water or soda, and asked me to sit down in their comfortable/​clean waiting area.
I barely sat down when I was warmly greeted by their service manager who came out to my car, reviewed the damage, and walked me through the repair process. Now, last time I had repairs done my car was in the shop for over a month (just sitting there) albeit for a bigger job. Even so, I expected to be car-​less for at least two weeks. Not at 1^st class, two days later I was driving away in a freshly detailed car, with a high quality repair job.
Have you ever been to a place that exceeded your expectations so much you couldn’t wait to get out of their and tell people about it? Well, 1^st class auto body is one of those places. If you ever need body work this is the place to go.