Lucky Vitamin

I needed some vitamins for my family in Europe. My friend was flying to that country and would take vitamins with him. On 04÷27÷16 I spoke with customer service of
and was told that if I place the order before 10:00 AM PST, it will be shipped the same day and with Two Day Expedited Shipping, I would receive it on Friday 04÷29÷16. I paid extra $ 27 to expedite shipping, instead of free shipping to get the products on time. I placed the order on 04÷27÷16 at 9:47 AM PST. I didn’t receive my order on time and checked tracking number. Estimated delivery time was 05÷02÷16. I spoke with customer service and got the answer, that I placed the order after 10:00 AM PST (It is not true!). Their error cost me several hundreds of dollars, many extra hours and nerves. Before placing an order with
, ask yourself if you want to have this experience!

I loved the site and used them frequently until now. They are almost 3 months late on delivery of my order. The last 2 times I called they advised they are receiving shipment this Thursday and would send me my order shortly after. Still nothing, and they show product availability within 3 – 5 days on their site. I find it misleading and unethical to continue to sell items you haven’t had in stock for 3 months.

I have ordered from this company repeatedly during the past three years. Products have always been high quality and shipments have all arrived on time and in good condition. I highly recommend LuckyVitamin.

I never write reviews for online places but this one needs to be done. I’ll keep it short.
I ordered something on the 16^th. I ordered it a week ahead of time because I knew I’d have run out by then. Two days later I get a notice it’s been backordered. Alright fine, I’ll go a couple days without it, shouldn’t be a problem (I need this stuff to sleep). A week goes by still no update. Two weeks. I call them. They say it should arrive a month, one full MONTH, after I ordered it. Never thought to call me telling me something I fucking paid for and need won’t arrive for an entire month. This may not be that big of a deal for others but for something I need to maintain my sanity it is. I write this after two nights in a row of awful sleep. I even had a nightmare about this company.
I told them they shouldn’t list backordered stuff on their website. «Oh yeah, we still list it.» Idiots. I’m getting a refund and now have to wait another week (STILL sooner than I would’ve got it from them) to get it from Amazon who now has it in stock (because they, smart, put that on their fucking webpage).

This company has bad reviews because it makes promises it has no intention of keeping, and it’s customer service is at best a joke, at worst a nightmare.
The only reason I even ordered from them was because they offered same day shipping. But for whatever reason, my order did not get shipped until 2 days later, even though they did create a shipping label on the same day. I told them that, and at first they tried to give me a $ 5 coupon for my next order.
But I checked their own FAQ, and they promised to refund $ 5.95 if shipping is delayed. So I respond to them to let them know what their own FAQ said, and they had the nerve to tell me they did ship the product on the same day, even when the FedEx tracking clearly said the ship date was 2 days later!
At this point it’s not even about the $ 5.95 anymore. I just want them to follow through wit what they promised, or at least show that they give a damn about their customers! Needless to say this is the first and last time I will order from these people.

I saw all the bad reviews but as I really wanted the product they were selling, and they had it at the lowest online price I could find that was in stock (I’m in Australia) I took the risk.
I’m glad I did as I had no problems whatsoever.
I can recommend Lucky Vitamin and also the Bambu brand product I bought from them.

AVOID AT ALL COSTS —
I read the reviews before buying online and ignored them because I thought well only people with bad experiences will actually review them. I definitely should have listened!
I ordered $ 50 worth of stuff online. One bottle of face toner literally came EMPTY like it looked like a used bottle someone threw in the recycling, fished out and packaged up — WHAT THE F? And it didn’t leak in the box — there were no signs of stains from liquids and the bottle was completely empty and dry. a full 6 oz bottle just empty.
Then all the other items I ordered were badly damaged or already opened!!! Also, I checked the expiration date on the face toner since it was the only thing with an expiration date and it said it expires may 2016… I received it on April 19, 2016…
Do not use their items and do not order from them! They could be old or worse — fake!
I just emailed them — if they don’t respond/​fix this issue then I’m just going to report it to my bank and have them refute the charge.

I agree with others. TERRIBLE CUSTOMER SERVICE.
Recently had my first try with them. Very disappointed. All I can say the only good part is price, IF! you will receive them. Didn’t receive my package, saw deliver status said it’s been delivered. Contact customer service twice, both time they say they’ll need few days to contact the shipping company and see what they say and email me when they find out. NEVER EMAIL ME BACK!!!
So it’s a good website to try your luck. Good luck everyone!

I don’t know why this company has so many bad reviews but my first experience with Lucky Vitamin was great.
They carry wide selection of vitamins, supplements, herbs, skin care products… etc for great prices.
Only reason why I’m not giving 5 stars is the shipping time. I expected faster delivery since they are located in the US, however it took whole week for me to receive my package. This most likely is not their fault but Fedex’s, but I wish I received it in a few days before I ran out of my collagen pills:/
I’m so glad I came across their website. I’ll definitely come back. Oh and thank you for including samples:)

I placed an order that was supposed to be shipped this past weekend. The order had items in it that I was going to use for a birthday party. I was wondering where the package was. When I checked my e-​mail I saw that there had been a credit given to me for the order. I called the company and asked them, «why did I receive this credit and what happened to my order?» The representative told me that the package was damaged and was sent back. There was no communication that this was occurring. I asked to speak to her supervisor. After waiting on hold she told me that he was not at his desk and asked if I wanted to leave a message. I left a message and did not get any call back. I also put a ticket in about my issue. I got a reply that the package was lost in transit. If this package did not contain time sensitive items I may have been okay with it. I am extremely annoyed and upset that they did not offer to resend the order (common sense).
Upate: I wrote another review on their Facebook page. I got a call from a supervisor and they are sending me my order. Although I think this should have been done automatically, I am changing my stars to a 4 because in the end, they are doing the right thing.

My order placement went through, got the order confirmation via email. Then heard nothing for a long while. I got an email that my address was undeliverable after I had already ordered from another company and received the order to the EXACT same address. This is the second time this has happened and will no LONGER do business with this company. Children running a business out of their garage could do better. After reading the comments my experience was not unique.

Who runs the shipping department? This is my first and last order with this company. They cannot be counted on to deliver your products without damage. I ordered a dozen containers of bread crumbs, which come in hard plastic containers. They arrived in a box loosely packed so that 2 of them were cracked and opened. A third was cracked but the contents were not severely compromised Their customer service department sent out 2 replacements which were in a unpadded shipping plastic bag and they were both cracked! I can see from other reviews here that this is a common problem.

They charged me and did emailed me with a trucking number, priduct never arrived to my house. I cancel the payment,
LUCKY VITAMIN SUCKS BIG TIME,

Their system is terrible!
My order placement went through, got the order confirmation via email. Didn’t hear back anything for three days, so thought to check on the order status. It has been CANCELLED?! No cancel notification whatsoever!
Had to call their customer service, they didn’t know why it got cancelled, asked me to replace the order, so I try to re-​order through phone, but was informed the warehouse is closed and cannot place the order until next week!
Worst online shopping experience, not recommended to any of my friends/​families.

Not much to add other than the same complaints as other users EXCEPT they double charged me on purpose. I called and got it corrected, but I was charged the same amount in two different days. Horrible horrible business.

Please do not order from this company. I ordered a package from them and it never arrived. I contacted their customer service and they would not give me a refund or send a replacement. They told me instead to just contact my local police department which was entirely unhelpful and unnecessary. I’ve also had many instances in the past where I’ve tried to place an order but it would just cancel 48 hours later because something was on back order. It doesn’t make sense why they can’t just send the items that are in stock first or employ some other method rather than canceling an entire order.
I have wasted money and time with this company and will never be ordering from them again.

If I can give them zero star I would. I received a package that is leaking with face oil I bought. It is Badger’s body oil. The box is unopened but the oil bottle is broken within the bubble wrap. I try to contact lucky vitamin with e mail and on line chat and phone call but no one answer. I decided not to brother anymore. Please save your money to shop somewhere else.

Received the products as described. Had an issue with them and tried to obtain details on the return policy, not just the standard write up on their website. Lucky Vitamin did not return my emails. I advised them through multiple emails that I couldn’t call during normal business hours and to please respond via email but they did not, I was forced to keep an order that I cannot use.
I’d say if you are SURE you want the products then I wouldn’t hesitate to order from them, but if you’re trying something and may return it, save yourself the hassle and pay a little more locally, they’ll burn you.

CAUTION if you order anything FRAGILE.
Almost every time I order one liter cartons of my favorite coconut water from Lucky Vitamin, there is damage & leakage to the contents due to IMPROPER, INADEQUATE, & INEFFECTIVE packing & packing materials.
I’ve had around 5 – 6 deliveries from them, and ALL are damaged. Sadly, they are the only vendor I found on Amazon that offers the exact product I want, so I keep giving them another chance. But, so far… ZERO IMPROVEMENT. The problem persists.
I have been in the mail order industry since 1979, and in plain English, LUCKY VITAMIN’s shipping department does NOT adequately protect the contents of the merchandise they ship. Either the shipping people do not care, or they are poorly trained.
UPS, DHL, FEDEX, and USPS all have policies that require all merchandise shipped to be «properly» packaged to insure against damage. Part of that policy demands that a MINIMUM of 2-​inches of «proper» packing material [i.e: foam pellets, bubble wrap, etc.] SURROUND the merchandise on ALL SIDES!!!
Whoever packs the boxes that come to me simply places the merchandise [one liter cartons of coconut water] directly on the bottom of the 32 lb crush test card board shipping box [32 lbs is also inadequate] then simply places an inadequate amount of light weight, plastic balloon type packing material on top of the water cartons, instead of SURROUNDING them SEE THE PICTURES. It’s a joke.
In all fairness, they have replaced every item damaged after I email, or call them. And, they are all very nice, but for some reason, even after admitting that they are aware of the problem, they still can’t seem to pack merchandise properly to protect it from getting damaged. I’ve discussed this with several people at Lucky Vitamin via email, voice mail, and phone calls, but nothing has changed, and I don’t always get a reply to my emails, or voice mails.

I’ve been shopping with Lucky Vitamin for nearly 5 years. I’ve ordered MANY times. With a 1-​star review, you might wonder why I keep going back. Well, at one time, they had the lowest prices on the web, but they really don’t any more.
In the last two years I’ve received bad product and each time I try to return it’s not only been a hassle, it’s been a tug of war that I always lose. First, if its their mistake, they still make YOU pay the return postage. Well, it’s been their mistake all 3 times. First time I received a rancid product. Lucky V told me to contact the manufacturer. I was lucky that time because the manufacturer mailed me a fresh bottle at no cost (now *that’s* customer service).
Over Christmas I ordered some bath items as gifts, and a pretty salt candleholder that was depicted as clear white in their photo on their website. It arrived and it was bright pink. I couldn’t give this to the person as a present — it was a guy and I wanted the damn white salt candleholder, not a pink one. I called LV and asked them if they had any white candleholders, they said no. I asked why then was the damn photo on their site showing a white one? They promised to send a return shipping label and one never came. I followed up with Amex and LV lied and said they sent it. So, I tossed the damn candleholder and got my friend something else.
Now, this last week, stupid me, I thought I could trust them, and I ordered about $ 50 worth of vitamins. The box just arrived today. I purchased 3 bottles of a special powdered vitamin C for about $ 30. Each bottle was marked to expire March 2014! That’s only two weeks away. The A**holes at LV sent me 3 bottles that expire in two weeks and i’m supposed to pay return shipping? You gotta be kidding me.
Fool me once, shame on you. Fool me thrice? I’m the idiot that keeps going back to Lucky Vitamin where I’ve been sent rancid or expiring products twice now.
LESSON LEARNED. I’m going to only shop at iHerb from now on. They have much better customer service and their prices are competitive. Plus, where Lucky Vitamin shipments take up to 10 days to arrive, iHerb always gets you your merch in just two days.