T-Mobile

Sales Rep Karla was Amazing. She was very helpful, kind and patient with us and helped us submit a request for reimbursmet for terminating our old carrier Sprint. I would return to this location because of the great service by Karla and will recomend it to frriends and family

Terrible customer service.
Switched from AT&T to these guys. Took over three hours to get it all done and then at least three more visits (and seriously, at least three additional hours) to try and get them to get the billing right and they STILL can’t do it right. I’m moving back to AT&T.

One of the best T-​mobile stores in the area! They are all patient and helpful. The associate named Noe helped me with my upgrade and was nice enough to transfer all my information to my new phone. They will also put on your screen protectors for you! Would definitely recommend this location.

If I have to go to another T-​Mobile store, it will never again be this one, even though it is the closest to where I live. The staff don’t know what they are talking about, and beware, they are likely to get you into a contract or a phone under false pretenses. Granted they may not know they are doing this because they don’t have a clue about their own company’s policies and restrictions. The customer service at this store is so bad its almost laughable. They screw up and make it the customers problem, not a genuine apology in the 2 hours I had to deal with them. The management of this store is also a total joke. Stay well clear!

By far the nicest customer service I’ve experienced in a long time. Really recommended!

They don’t even deserve 1 star. They ripped my sister off. She was made to believe that if she bought a battery and charger and it didn’t wirk; she could bring it back and get her money back. Well they lied. The Hispanic rep said that we were shady for trying to get our money back. Talk about horrible customer service. So I recommend that if you are thinking of getting a phone there. .don’t! !!! The rep actually called security on us because we wanted our money back. The security guard, George, had shown 100x more customer service, than the reps from tmobile. I will definitely reach out to the corporate office to express my opinion.

Store manager and representatives — RACHEL and MARISELA gave my boyfriend, who was switching over to T-​Mobile for the first time, the worst customer service I’ve ever witnessed. After going back & forth about the return of his new Galaxy Note 5 we were told go come in on Friday. We get there on Friday & for some reason systems are down. The manager herself approached us and explained the situation. Merely seconds from walking away from the store and getting into our car we decide to give the manager a call to set up an appointment for the next day. We then are told that the manager is not in for the day when we obviously just saw her in person. It took this representative 3 times to lie to us and then finally admit that the manager was there. She then proceeded to give attitude over the phone saying that this was an inconvenience for her and her employees and not just my boyfriend. My boyfriend was just letting her know his situation when she interrupts him with her own complaint. We’ve filed a complaint through customer service and are planning to return the phone as well as the plan.

So I just had the most useless visit to T mobile. Unfortunately I switched to T mobile and has been the worst decision I’ve ever had !! Every single transaction I’ve made with this store has been worse and worse each time. Today I got helped by a kid named Noe and a girl with a trainee badge. Some how Noe had to keep turning around and asking this person for help, but before I get into that I want to make clear that it took about an hour to get help today and before I went in today I called to make sure my trip was not a waste of time (which it was). But anyways to make the long story short when I finally got help from someone (Noe) he went ahead and told me they could not help me due to the fact that I was not authorized to make any transactions because my name was not on the list but the thing I found funniest was when it had to do with making purchases they not once ask for any sort of ID and went ahead and charged my account for everything. But this showed me right away that these were very sketchy reps and I will NEVER COME BACK! THANKS EAGLE ROCK T-​MOBILE. I’ll do business elsewhere ! People Beware ! They will screw you over !

This is one of the worst tmobile stores I have ever been to. In fact I am so turned off by the customer service I received there that I am seriously considering switching providers.
I came in to buy the iphone6. The girl Elisa who helped me was carrying on side conversations instead of focussing on helping me purchase the phone.
Toward the end of the purchase tells me she can’t transfer my data because they are closing. This is something I specifically asked about, and was told she would do it.
Overall I found:
Employees not knowledgable about the product
Carrying on side conversations instead of helping customers
Overall «don’t give a shit attitude»
Not communicating clearly, and unprofessional.
Employees dumb as bricks
Avoid this store if you can. I had to go back a second time to get the data transferred. I was told that the machine was out and not sure when it would be fixed. Once again the chick who was helping me was having side conversations and could not answer questions about my phone.
Never going back to this location again.

There’s a super nice chubby guy who works here. I didn’t get his name the last time I was here but he was super nice! I came here with my sister after she got her phone stolen. I had some old sim cards with me that I was hoping they could reactivate but I was sadly told that was not possible. We were already stressing because of her stolen phone so I asked him how much they cost. I was afraid they were going to be expensive because «Wireless Champs» at the Eagle Rock Plaza had told me T Mobile charged $ 37+ for new sim cards. They were so wrong and will never believe them again! I’ll be coming here from now on. The guy told me they were $ 15 and helped be quickly. I told him the situation and he explained to be what happens to the stolen phone when it goes missing. I felt more relieved and then went to the back to get a new sim card. He told me «I know these kinds of things happen, so don’t worry I won’t charge you for it.» What?! No charge?! Yes! He installed the sim card on my old phone and made sure it was working. I was so grateful! I thanked him and we left. We seriously should have gave him a hug!

By no means I’m a T-​Mobile guy, I have stayed true to AT&T for 25 years now, so I’m loyal to my unlimited plan that I have.
Had to stop by and pick up my dads new Sim Card, why, because my nephew decided to upgrade my fathers phone, not sure if my dad will figure it out because after last night setting it up my head still hurts.
So I walk in and was greeted by Seth. He helped me with getting a new Sim for the new phone and of course since I don’t have a account with them I needed to be on the approved list, before heading in I called my nephew and he added me.
Like to thank Seth for his attention and making me understand before he activated my pops Sim to make that one last call to update my pops that his phone won’t work until we slip the new Sim card in the new phone.
Good customer service is appreciated, some people take it for granted, again, to Seth and the whole staff that was at the store yesterday, Gracias!

Great store service and great cell phone reception. Glad I made the switch from Verizon. I may not need unlimited data but it’s nice to know I have it for a great price.

I upgraded to the iPhone 6 thinking that I would return my 5s to T-​Mobile through their Jump plan. Since this T-​Mobile store didn’t have the 6 in stock, they placed an order for me. After three weeks, I received the 6 in the mail with no instructions on returning the 5s. I called customer service, and they said that I could return the 5s to the store. Drove to the store, and discovered that the rep who originally placed my order failed to note that I was on the Jump plan. So I basically had two separate Jump plans at this point — one for each phone. The store wasn’t able to take back my old phone, couldn’t help me in any way, and told me to call customer service again. (I don’t see why they couldn’t do that. It’s like they physical stores and customer service are totally separate entities, not one company.) So I returned home, called customer service, and they instructed me to mail the 6 back to them (even though I had already opened the box and set the phone up). Upon receiving my new phone, they would refund my downpayment. From there, I would have to place another order for the iPhone 6 (making sure that it was done through the original Jump plan), wait probably another three weeks to receive it, then if all went through as planned, return my old phone. At this point, I was done with T-​Mobile. So I paid the remaining amount due on the 5s, ended the Jump plan, and am now selling it on eBay. Maybe I’ll earn a little extra cash this way. So… thanks, T-​Mobile?
Personally, I don’t like leaving bad reviews. I tried to talk to the store manager just to air my grievances, but I had no way of getting a hold of him — called the store a few times, and just could not get through. So, there it is, a negative Unilocal review.

Guy at the counter was nice but waited for about 20 min trying to by a data cable. At the end I just left and bought one from the CVS across the street.

I attempted to have a line added to my account but the staff at this location bungled the entire thing, which meant I was on hold with customer service for an hour. While perfectly pleasant at selling phones and cases, the person I worked with was incompetent at making the transfer and explaining the TMobile process of «paying» for ETFs.

Seth and Rigo both took the time to find out what my phone needs are and then took the time to find a phone that worked for me. Seth helped me get started and explained things in a way that I could understand and remember. He even gave me his schedule for this week in case I needed any more help or follow up questions. The store is beautiful and located in a wonderful new strip mall. Thank you T-​Mobile for offering affordable phones and plans.