Discount Tire Store – Eagan, MN

My daughter inlaw and i went shopping for my grandsons xmas presents and traded cars with my other dauther since she was driving further that day and had a slow leak. We went from toys r us right to eagan discount tires. My other daughter broght all presents in from her vehicle that night and i didn’t make sure that anything was stolen. Sure enough my grandsons xmas presents the smallest most expensive bags were gone. Talked manager and he said he would talk to them and call me back and also said never happened in 19 yrs. Well someone at his store stole a leap frog game and two games with some cars in the bag ! Manager never did call me back !!! Don’t leave anything in your vehicle at that place !

Told it would take an hour but it took 1 ½ hours. Had they told me that up front I would have come back another time. I like the truth up front. I went to the one in Bloomington for years and always had a fantastic experience. First time at this location and not impressed.

I was greeted by Paul, the manager, as I walked in. I had made an appointment online the night before, after the store was closed. Paul had prepared for my arrival, and knew the reason for my visit. We talked about what I wanted (check a flat tire to see if repair or replacement was the best option, and check the rim for damage as well), and Paul told me his recommendations and was willing to work with my budget. He checked tread wear on all four tires as well.
I was offered a seat in the waiting area, where they have free coffee and bottled water. About 15 minutes later, Joe came in with my old rim to show me the extent of the damage. I already had a pretty good idea, but it was nice to actually see the issue with my own eyes. We walked up to the cash register, he put in all the parts, labor, fees, and tax to provide me with an estimate. I was allowed to split the cost between two credit cards with no hassle, and the work on my car was finished very quickly.
The customer area is immaculately clean, and the staff are friendly and professional. There was no pressure to upsell me, or get me to buy additional items or services. I was in and out with a new rim and two new tires in 50 minutes, and I will definitely be back in the future.

I can’t believe this branch only has 2.5 stars! I am not one to write reviews but I was inclined to today. I’ll tell you why. One year ago I bought four new tires. The level of service was great, immediately when I walked in I was greeted by three employees! They went over all the usual stuff, but didn’t try to sell me anything extra. I work sales and I get it. Anyway, I waited in the lobby as they were fixing my tires and on the way out they again, all said bye to me! I thought that was wonderful! So jumping to a year later, I find that the two front tires are wearing a lot more than the rear ones. I go in, expecting to pay for two new tires because it is my cars fault. The agent greeted me immediately with a smile and a hello, then looked at my car. He stated that my alignment might be the main issue. I said okay, I’ll just get two new tires and suck it up. It wasn’t at all the tires fault. He then told me not to worry, since they are warrantied up to 40,000 miles he will only charge for the mileage that was used on them. I ended up paying 80 for two tires. The whole time I waited was less than 35 mins. For a problem that was not theirs they went above and beyond to help me!!! I will recommend all my friends to use them and I wanted to tell these guys to keep up the excellent work. I know that not many people will acknowledge great service but with all the help I’ve received this branch deserves a good star and a high-​five! Also a raise. ;)

I’ve had consistently good service for the past few years. Service is always quick, prices are fair, and they seem to do good work. It seems like they typically hand tighten lug nuts with a torque wrench or use torque sticks on the pneumatic tools to prevent damage to rims. I’m surprised to see a couple of bad reviews on Unilocal because I’ve never heard anything bad about discount tire.

I understand that they have had some issues with scheduling and giving appropriately times for when tires would come in. But with that said these guys will take care of you for anything and everything. The prices are great, they are honest and reasonable with you. I’m very pleased to work with these guys.

TOTAL FAIL!
Needed my right front tire repaired and a rotation. They said they fixed the tire and rotated as requested. When the car was picked up the right front indicated 30psi, right rear 35psi, left front 39 psi, left rear 37psi. The next day at the mall the right front TPM flashed that there was 15lbs of air in the right front tire. Limped the car to gas station for air and pumped in a bunch. Still showing right front at 15lbs. Thought the station’s air not working properly. Went to another place and put more air in. No change. Hit the tire pressure button to display all tires and you guessed it, the right rear showed 50psi with all the air I put in it. They never flashed the TPMS system to show the accurate position of the tires. Meanwhile the tire still leaks. Oh brother.

I have been here twice without appointment, they helped me out both times with quick efficiency, friendly staff and competitive pricing. much better then a couple other tie places on same corner.

So i have had good luck with another discount tire location in the past (white bear) so i gave the new Eagan store a try. Here was my experience over two visits.
1. New set of tires, took some new wheels in for a 2013 jetta, and noticed when i got them home was missing one of the VW centercaps. I had to buy new one. Also never recd the rebate on the tires.
2. Several months later… realized had never recd the rebate and called. They told me to call a number, and never offered to research… terrible after the sale service!
3. Happened to go back for two tires on a family member vehicle that was being donated to charity. Had to sit through 10 minnutes of guy with clipboard measuring tread and making notes. He then told me i needed 4 tires… i told him again, it was being donated and just replace the front tires… he then proceeded to give me a line of BS about how he could not replace the front tires, as they only replace the two rear tires. I told him thanks but no thanks… his quote was «wait a minute, i am willing to work with you on this»…
Wow… felt like i was at the worst of the worst used car dealers. I walked out never to go back. There are other places to go… and other discount tire locations… would not recommend this to my fellow Unilocalers.
If they were giving tires away for free i wouldnt step foot in this place ever again!