RadioShack

Now, I haven’t visited this Radio Shack location in a while, but thought I’d write a review about my last visit, last year. The employees, specifically one guy is SO friendly and helped me get a power bank and get a cell phone set up. The store is remodeled since it moved from the actual mall years ago. The registers are in the middle of the store and all of the items are in small aisles surrounding it, and mobile phones are all along the walls of the store. Keep in mind– the Dedham Radio Shack closed, so this is the only Radio Shack within 10 minutes.
Located in a small plaza with GameStop in the Walpole Mall Complex, off Route 1 Northbound in East Walpole.

Bought my first iPhone here and yet the service is very good, the prices are high!

I shopped at this location for the first time the other day and, despite it’s convenient location, I won’t be back.
The store was overall fairly orderly and easy to shop. The customer service less to be admired, however…
I wasn’t greeted when I came in nor was I offered any assistance as I looked around. This wasn’t a big deal, since I came in for only one item. However, having worked years in retail/​customer service, it’s basic Customer Service 101 to say hello to a customer before you start scanning their purchases, as it is to thank the shopper after tendering their transaction. It’s also basic common courtesy, and it a kind way to be.
The associate who tendered my transaction, for whatever reason, did not share the same philosophy. After I had waited for him to finish with the customer before me, he felt it okay to have me wait as he engaged in a non-​work related conversation with one of his co-​workers. When he finished, no greet or «hello»; he just began to scan my transaction. He then muttered something incorrigible — I think something about a product protection plan — then scoffed when I declined the offer. He then ordered me to swipe my card. After my payment was accepted, nothing — no «thank you» or «have a nice day.»
Whether this is due to the associate having a poor attitude/​work ethic or having a managerial staff which does not prioritize morale and/​or does not train their staff in basic customer service skills, I don’t know. What I can say from being a manager for years is that upbeat energy in the work environment leads to good business, as customers will be more likely to patronize establishments in which they have good experiences, and employees will be happier and more productive. In any case, I hope either the associate or the management (or both) learn to treat others the way they would want to be treated. I’m sure they’d feel more pleasant as a result.