Uncle Bob’s Self Storage

I went through the Uhaul online reservation process to reserve a 10ft truck like usual, and was not contacted to schedule the time for my pickup. I found out at from a phone call from the manager at 11:30am that day that it had been auto-​scheduled for 9:30am, and my truck had been made available for someone else to rent. The manager was very demanding and rude to me when I could not tell her exactly when I would be there — this was never a problem before with other Uhaul locations (if I made a reservation, the truck was held for me whether I came a few hours before or after the reservation). I made it clear that I would be leaving shortly and that it would take me an hour to get there. She forced me to commit to a time so I said 3pm to give myself more time. I got there around 1:30pm, and there was a sign on the door that she was out for lunch. She returned while I was standing there, told me that she wouldn’t reopen until 2, and that she wouldn’t be able to help me until 3 anyway, since that’s when my reservation was. She never told me that she would be closing for lunch, even though I made it clear that I could be coming anytime up until 3pm. She then pretty much told me to go somewhere else.
Funny enough, immediately after this when I called Uhaul customer service to make a new reservation for a business down the street, they told me that she had already canceled my previous reservation in the system — I thought she was on lunch?