South Shore Race Management

Luke warm experience with the Race Director (RD) or whomever is behind the management of their Gmail address. [After a search on LinkedIn, it looks like it’s a two-​person org; the owner and an assistant].
Customer service isn’t their thing. I had asked for a refund on a race (weeks before the race, shortly after registering) after catching the error. My only delay in not catching it sooner was that the registration email didn’t mention the race, short of a shorthand abbreviation which I didn’t catch. I politely apologized and asked for a refund and, after several quick responses, they simply decided to stop responding — no explanation, no refund, no apology, no mention of the policy… nothing.
I’ll keep trying and update my review if anything changes but as it stands, I’ll certainly avoid their races in the future on policy alone.