This place is aweful. I basically wasted 45 minutes to get help repairing phone. The person helping did not no what to do and I had to instruct him on the steps to reset my phone. I evenetually had to do it myself while he played tic-tac toe nd drew on the ipad right in front of me. It took someone else who came over to figure out the real problem. Just a complete waste of time!
Jill M.
Tu valoración: 1 Rougemont, NC
I just walked inside to buy an iPad. No greeting. I looked at iPads for ten minutes while five salespeople huddled together. They looked at me and kept talking. I’ll buy my iPad elsewhere. Wow!
Scott J.
Tu valoración: 1 Chapel Hill, NC
Went to the store as a long time customer. Told it would be «5−10 minutes” – was 30 minutes. Then they said I can’t trade in my phone which was different from what they told me on line. I totally recommend you avoid this store
Joseph F.
Tu valoración: 1 Durham, NC
Every time I go to this location I regret it. After being told I was fourth in line and it would be 15 minutes I waited and waited and waited. My 6 year old son had to use the restroom and we were told we had to be escorted to use it. Furthermore, no one was available to help us… we waited to he point my son couldn’t wait any longer so the greeter again told me no one was free to unlock the door for a 6 year old. I have been a Verizon customer for 12 years and have never witnessed such poor service as this locations provides.
P C.
Tu valoración: 1 Washington, DC
Ask to see a break down of charges before signing on the iPad! I only verbally confirmed my total when purchasing a new phone with a new 2 year agreement, and signed my receipt on their iPad which does not show the total. When I got to the car and examined the paper copy of my receipt there were 2 additional charges that were not explained or mentioned. Additionally, two or so years ago I had an issue with a previous phone and spoke with a manager at this store. He assured me he was making a note of the problem on my account and even let me see what he had typed. When I returned to the store at a later date there was in fact no note on my account and no record of the resolution I had agreed to with the manager. Two shady experiences in a row. I suggest making the drive to the Verizon store on North Pointe Dr. in Durham. They consistently provide reliable and friendly service, as opposed to the questionable business practices at this store.
Tim C.
Tu valoración: 5 Los Angeles, CA
Came in to buy a case and screen protector that was unavailable at the AT&T store across the street, not only did they have exactly what I wanted, but their salespeople were many times nicer and more helpful than those at the AT&T store.
Sam B.
Tu valoración: 1 Durham, NC
I went in to buy an iPhone 5s. I was told that there was 1 left, and that I was the 4th person in line at that store… if one of the people in front of me wanted that phone I wouldn’t be able to buy it… no problem, I understand the concept of first come, first served. However when I asked if we could ask the people in front of me if they were going to buy that phone, I was told that they would not… so I tried to ask the people in front of me. The manager told me to stop and told me that they didn’t do that in his store. I can’t understand why they expect me to wait around for 15 or more minutes for information that is available now. Needless to say, I informed the manager that he had lost my business and I walked out.
Neil W.
Tu valoración: 5 Malibu, CA
This review is mainly for the customer service rep who helped us. His name was Cleveland Joyner and he was great. He helped us save big on our monthly package and recommended the new Samsung galaxy which I bought and is awesome. Anyway, he was really helpful and I wanted to post a review to let people know.