US Post Office

Horrible customer service! You better be ready and make sure you don’t have any questions or needs otherwise these clerks will make sure you don’t have any on your next visit.

I have never been to a post office with service where the window clerks were that rude and also ignored me. I ended up leaving to go elsewhere since they did not respond to the question I was asking.

I only come here to drop off mail, so I can’t speak about the customer service. However, I will say that this location is the biggest and most attractive of all the USPS locations I’ve been to in Durham. There are also a handful of convenient 30-​minute parking spots right outside.

Unbelievably rude window clerks, time after time. So much attitude, and completely unworthy! Such a disgrace to the beautiful, historic space.

Thanks to my old fashioned love of hand written letters (and my enormous collection of college textbooks that I’m still selling on Amazon – thanks Philosophy major!) I frequent the post office a lot! I recognized the ladies that work at this downtown branch and I would imagine they at least recognize me, however you’re not going to get your friendly bartender experience at a post office.
This particular branch has some lovely architecture and you will rarely walk in and not have to wait in line to mail something. I’ve never had an attendant be rude to me, although I can’t say I’ve ever had one be charming either. These ladies (I don’t think many males work at this branch…) are just doing a job, day after day, and from the way they act I’d think they can’t wait to retire. But, since going to the post office is a practical event, let me tell you that parking at this location is limited to street only although it’s time limited and not meter paid. Also, see my tip about four extra secret spots!

OK, so this may not be the friendliest place in town when it comes to customer interactions, but just coming to this building always makes me happy. It’s such a gem inside and out that I always feel that I’m stepping back in time into a grand old building.
I enjoy architecture and this is one not to be missed from all the brass inside on the old PO boxes and the lights on the counters, to the arched ceiling with the long hanging lights to the outside staircase in front and the side and the light globes. Go check it out!

This USPS Office has varied a lot for me. Their building stays open longer than their «windows» (where you can talk to a post-​person). However, I don’t know why you would want to talk to their people.
I mailed something recently and the post-lady’s attitude can be kindly described as «curt» and best described as «grinch». I asked her if I could use their tape and she said (rudely) «No, your package is the cheapest package possible and our tape is for priority mail. NEXT!»
Um, I wasn’t done? So the next guy came and had to stand there awkwardly while I wrapped up my business with her. Thanks, post-​lady. I’m sure my miniscule use of your tape is what’s going to save US Post. Not your salary, pension, over-​time pay, benefits, etc. *ahem*