T-Mobile

Worst location ever! I spent no more than 2 minutes in the store with two different issues that they could have managed easily but they pushed me out of the door because they were closing in 10 minutes. Worst customer service experience of my life!

Extremely the poorest customer service on earth! Our nightmare journey started via email correspondence with Robert Szczypta and continued with Hunter Murphy at this store! There is not enough space for our company to share our horrible experience in here at Unilocal but will create a blog for T-(thief) Mobile only & update our review. Very shame on you Robert & Hunter.
UPDATE: We ordered ten (10) lines and they shipped us ten (10) «nano» Sim cards and promised to swap them at the store for new fee since we can’t use them on some of our devices. We visited the store and the store employees aggressively demanded $ 15 to give us a new sim that fits our devices. We contacted Robert Szczypta and he said he will take care of it. Today, he emailed us claiming that he can’t change the store policy. Now, we’re charged for the wrong SIM and forced to purchase a new SIMs. We’re contacting his supervisor (Kris McGrady) and see what’s next !!!

On 8÷21÷14 I made the unfortunate mistake of going into this establishment to switch from Sprint to T-​Mobile. Had to trade in iphone 5c to take advantage of Early termination fee that they would pay to sprint if I signed on with them. Also got a tablet for an additional monthly fee. Was told I had 2 weeks to return the phones, 2 new iphone 5c’s, 2 Nokia Lumia phones, all which I had to purchase at a monthly fee.
Get home phone service is horrible. Called tech support who acknowledged that the towers in my area were not close by, hence the awful service. The 2 Lumia phones were for my daughter and granddaughter who live a mile away. Even worse service there!!!
Called the store to let them know I would be returning the phones, cancelling the service because they had no signal boosters available for my home and would NOT have any until the end of the year. Imagine my surprise when I was told that they had already sent away my 5c that was traded for the ETF and that I could return the phones and they would not be paying the ETF to Sprint, could not get my phone back and I just basically gave them a $ 549.00 phone which was only 7 months old and would still owe Sprint an ETF fee of approximately 300.00!!! They were adamant that this was how it works. I can bring back their phones but I couldn’t get my phone back and I just pay Sprint the ETF myself.
I called customer care who in turn called the store because she thought the phones were held at the store location until the 2 weeks were up. She was told the same thing I was but she offered a partial refund which would still end up costing me approximately $ 175.00 for the ETF due Sprint. Needless to say, this is totally unacceptable.
I feel duped. How can you send in a phone when the 2 week window to cancel your service has not expired??? Seems to me they stole my phone or they want you to continue service with them if you want to avoid paying your previous carrier’s ETF. What a gimmick!
When you choose a wireless service make sure there is coverage at your primary residence. Make sure you stay away from T-​Mobile. Don’t deal with hustlers.

i was charged more than i know. i am doing a payment plan for my phone and ordered a 50dollars unlimited plan. The guy there told me the total charge would be seventy. i thought it should he right because the payment plan of phone is about 18dollars a month. when i checked the bill today, it is 95. two services were added and i did not know, an extra data plan and something called jump!

Pretty pathetic. Large empty room. Impotent employees. No SIM cards in stock! Really? Yes, really!