Safelite AutoGlass

I can’t speak to their actual work replacing windshields as I waited in their lobby for ~20 minutes and not one employee acknowledged (other than brief eye contact before looking away) that I was there. After being completely ignored for a lengthy amount of time, despite standing in the middle of the lobby, right in front of the front desk, I decided to take my business elsewhere. I found it bizarre and the employees rude.

Wish there was a 0 star option… I had my first experience with Safelite in March 2013, and at the time considered it a very nondescript transaction. Fast forward two years, after another encounter with a rock thrown from a dump truck, and I found myself needing yet another window replacement.
Since I knew I’d be working from home a few days this week, I contacted a competitor willing to come to my home to do the repair. When he arrived, he was concerned because it looked as though my previous windshield had had a rain sensor, and when I scheduled the appointment, I told them it had not. He was afraid he brought the wrong windshield.
After he completed the work, he mentioned to me that my windshield had indeed come equipped with a rain sensor, but that it looked like the wires had been clipped and the windshield replaced with the non-​sensor version. Since my family has owned the car since brand-​new, and Safelite had been the only other company to perform a windshield replacement, I knew exactly who was responsible.
Understanding that he was likely wasting his breath, my husband nevertheless contacted Safelite to apprise them of the situation. As expected, they will not accept responsibility. They told my husband that everyone who works there is a manager (really?) and that no manager would ever do that, so the car must have come in like that.
Consumers beware — take your car to a more reputable company (I highly recommend Glass Doctor), or at the very least, be a smarter consumer than I was, and know your car’s specifications before you take it in!

Worst company communication I have ever experienced! Scheduled 3 different mobile appointments for the same job, the first I had to cancel. The second was cancelled by Safelite DURING the appointment time, where I was lied to and told the technician was sick. Rescheduled for the next week, tech shows up and spends 45 minutes doing who-​knows-​what, then tells me that my car requires an in-​shop replacement that will take 3 hours. This was known by Safelite the previous week (probably earlier) but the operator told me that the tech was sick, not that I had to come in. So I made a mobile appointment for the following morning at 8am, and told them I would wait for the car. In the morning, I told them I would wait for a while, leave for some time, but be back at lunch for my car. All seemed to be OK. The technician took my keys, drove it into the shop, and seemed to begin working on it. After I left, he put the convertible top down and parked it outside all morning. When I arrived at noon, it was parked out back with the top down, and no work had been performed. He claimed that no one told him I was picking it up at noon, and claimed that I didn’t have an appointment. Apparently you have to reiterate to every person you encounter at Safelite what you want, and be knowledgeable in the details of windshield replacement for all cars, in order to get proper service. I still don’t know why the technician felt the need to put the top down for the car to sit in the parking lot for hours. I am very frustrated with sub-​par service.

Just spent 20 minutes lining up my auto glass repair. The agent spent more of my time with written verbal advertising. I called THEM, I know about THEM is why I called. A quick service call would be nice. And do not send me to someone else! You have all my information.

Quick service. They coordinated everything with my insurance co and were very professional. Would definitely recommend.

The waiting room wasn’t exactly inviting even for a repair shop, but at least I could pick up free wireless from somewhere. More importantly, I got a same-​day appointment (almost immediate in fact) through my insurance claims rep, and the shop did a great job. Fast service and repaired a nasty chip rather than needing a replacement — which is obviously key, since insurance foots the bill with a repair. A successful day.
The shop is hard to spot since it’s sort of sandwiched in with a car wash and a window tinting spot. (Speaking of sandwich … I’d much rather be writing a food review. I knew Unilocal always made me hungry but I didn’t think it applied when I’m reviewing car places. Productivity fail.)