Mr Tire Auto Service Centers

I see the poor ratings, but I needed chains for the mountains this weekend, figured I would see if they had any. I am new to NC and so I do not know the laws on chains. However when I went in here, the guys response when I asked to buy chains was «that is illegal in NC, and most eastern states, maybe in the mountains you can but if they catch you they will ticket you». OK well I won’t get any chains then and just wing it. But then I go and actually look it up.
«No tire on a vehicle moved on a highway shall have on its periphery any block, stud, flange, cleat or spike or any other protuberance of any material other than rubber which projects beyond the tread of the traction surface of the tire, except that it shall be permissible to use farm machinery with tires having protuberances which will not injure the highway and except, also, that it shall be permissible to use tire chains of reasonable proportions upon any vehicle when required for safety because of snow, ice or other conditions tending to cause a vehicle to slide or skid. It shall be permissible to use upon any vehicle for increased safety, regular and snow tires with studs which project beyond the tread of the traction surface of the tire not more than one sixteenth of an inch when compressed.»
So yes just like every state, chains are NOT illegal here, they are used for heavy winter conditions and can be used on snow and ice when needed.

Thought I’d give the service a chance, but I was surprised to be berated and scoffed from the first second I walked in. Personnel were also reluctant to answer questions about NC inspections (since I am new to the state). Overall customer service is very poor and I won’t be returning.

Poor service i drop my car off for an oil change and tirer rotation at 1230p. Stop to check to see if it was ready at 4pm car still in same spot. all i get we will call when its ready and you are next… last time

I’ve been here a total of three times. I gave Mr. Tire a shot and it got progressively worst.
Visit #1: I went for an oil change. I got the high mileage oil change as my car was reaching 100k at the time. Everything went fine until the final call to pick up, where «R» rattled off a few things that were recommended to up sell me on. The first was new wind shield wipers. I replaced by wipers fairly recently, but because of the make of my car, it requires two different wiper sizes. He addressed this by explaining he could replace them to get the same brands on there. After I passed on that, he explained I should have my cabin air filter replaced. I said okay go for it. When I came to pick up my car, he explained how my air filter was a pain in the butt to replace.
Visit # 2: (⁰⁵⁄₁₇) My car rwas in dire need of a tune-​up. I scheduled an appointment online. I left the appropriate comments of what I needed, a tune-​up, oil change, brake inspection and tire rotation. I got an e-​mail confirmation that the time was fine and to bring it on in. I came in as scheduled to drop it off. I left «R» know the symptoms before the tune-​up (running rough during idle times) and he quoted me a price of ~$ 285. An hour after I left, I received a call from «R» explaining he misquoted me on the price of the tune-​up. He explained that my car has 4 spark plugs and he quoted me for only one. The price jumped to ~$ 486. I told them to go ahead and continue with the tune-​up.
I picked up my car, «R» apologizes again and reiterates the mix-​up but doesn’t mention anything else in regards to service my car needs based on what I asked them to review. As I get into my car, I noticed that the fresh service sticker is dated for ⁰⁹⁄₁₅ and for only 3000 miles from the current mileage; conventional oil.
Shortly after my second visit, my car starts to make a screeching noise under the front right wheel when I take a left turn or sporadically while I am driving. I decided to take it back to see if it was something due to the last visit. I schedule an appointment online. I get a call from «C» while I am at work explaining we need to figure out another time as that slot is taken. I call him back later, and after a brief tiff the appointments stood.
Visit #3
I get there a few minutes early to drop off my car. I explain I have a 9 am to drop off my car to diagnose a noise that started after my last visit. I give him my name and spell out my last name, but he is not able to pull me up. He doesn’t seem to be able to find my appointment, so as he is fumbling, I pull up my e-​mail confirmation for the appointment via phone. With my full name, date and time of the appointment, location, etc. He decides to build an entirely new profile for me and says they will take a look. I explain what the problem is and from what I’ve research is more than likely the culprit. A tab from the dust cover in the back of the rotor is causing the noise as it may not have been seated properly after the inspection and rotation pf the previous visit. Already, my BS meter is tingling. I leave and about an hour later I get a call from the technician explaining he cannot find the noise. I explain it usually occurs when your take a left turn and it is very noticeable when the windows are rolled down and it comes from the front right wheel rotor. He says okay, he will take another look, but he thinks it may be the compressor. BS alert! Then about two hours later the technician calls back and explains they still cannot recreate the noise. They have me go back to the shop, wait for the technician to give him a drive around the building to recreate the noise. Guess what, he heard it. So, he said he will take another look and will pull my car into the bay in ten minutes. Close enough to his word he pulls my car in, puts it on a lift and takes the tires off. He spends 3 minutes circling the car and then disappears. I get the opportunity to watch this as I wait in the lobby as I was ready to just take my car and leave before he finally heard the actual noise. After waiting for another 30 minutes I get a call from the front desk apologizing about the mix up earlier, he apparently was spelling my last name wrong and didn’t grasp the name I was saying, spelling or showing him. I let him know I am in the waiting room and walk over. He explains they found out the noise and says its the brakes. He attempts to explain that the noise is the result of needing to replace all my pads and rotors for the tune of $ 750. I asked him why this wasn’t discovered and addressed during visit # 2 when I specifically requested the brakes be inspected. I call him on his bluff and tell him I’ll just take my car back and get a second opinion. I asked for a printed estimate of repairs to compare prices and he fiddles around and explains he is unable to print an estimate for me, but offers to let me take a picture of the screen on my smart phone…

Awful customer service. Slow and unprofessional staff out front and observed in the shop. Lots of grab ass singing and screwing off. Made an appointment to have a headlight replaced a week in advance and ended up waiting over 2 hours. The part came in but they instead chose to act like teenagers and forgot me. I am the fleet administrator for a local business nearby and I was looking for a new shop to service our vehicles. It won’t be these idiots.

Very rude people here!!! Don’t buy for this guys. They treat you like you are asking for something for free

I have been going to Tire King (now Mr. Tire) for the past 6 years, as I work down the street from this location. While their prices have been decent, I have noticed some higher charges for things ($ 102 to do a computer diagnostic, which most auto parts stores will do free-​of-​charge). However, their shuttle service has been the biggest reason for me staying, as I could drop my car off at 7:30 and get to work before 8am. Now, their service doesn’t start until 8am, which puts myself and most 8 – 5 people into work late.

Oil change advertised for $ 29 including tires rotation… Never got them rotated and paid $ 45 for oil change… Not worth it

Tom was great with my second set of Michelin tires from this location. Their initial quote was a little high, but that was probably because it included the road hazard which I didn’t need. They didn’t have the tires in stock, but found them locally and had them in the store within 24 hours. The ticket was all written up ahead of time, only took an overnight to get them installed and balanced /​aligned, etc. The whole experience was just like the first one with these folks, friendly, courteous and reasonably priced. If I should ever need a 3^rd set of tires (heaven forbid) I will start with the Mr. Tire shop on Miami Blvd just off TW Alexander in Durham.
B.Monnier

I was charged $ 102 for a diagnostic test on my car. I was told an O2 sensor needed to be replaced and it would cost $ 250, $ 199 for the part and $ 50 for the labor.
Not wanting to pay that, I took my car somewhere else. I was told they would have run the diagnostic test for free, since it is a five minute procedure. I was also told the true cost of the O2 part is $ 66.