Inline

We had a plumbing leak in the upstairs of our home the day after we listed it for sale. Yikes! We lost the floor in the bathroom and the ceiling in the living room below. We needed a contractor to get our home back to showing condition lightning fast!
We were referred to Inline by the company that did the tear out work from the water damage. We were so impressed by the quality of the tear out work that we didn’t hesitate to go with their recommendation. What a disappointment. Working with Inline Restoration was a nightmare from start to finish. At the first visit, the owner assured me of the professionalism of his staff. They were never on time for a single appointment. Typically arriving 45 to 60 minutes after the scheduled time. Twice they arrived 2 hours late. I estimate that I spent 8 hours just waiting for them to show up to their appointments. The workers were friendly but left cigarette butts all over our yard. They used our ladder without asking and it was covered in plaster. I had to ask them to clean it when they were finished using it.

Our insurance company declined to include professional cleaners in our claim, stating the the workers should be responsible for cleaning up after themselves. So the owner of Inline said he would pay for our house to be cleaned out of the cost of the job. The «cleaning» was the painter using Clorox wipes in the living room and kitchen only. Not what we envisioned paying for cleaners would entail. We ended up cleaning the house top to bottom ourselves because the toxic drywall dust was everywhere, including in our daughter’s crib upstairs.
The quality of the work completed was questionable. The vinyl flooring installed was not the product I ordered but they didn’t show it to me until after it was installed. The flooring transition was a cheaper version than we have in the rest of the house even though I asked the owner to match it. He told me they don’t make the kind we have anymore. Last week I saw them for sale at Lowes. The sheet rock installers left dings in many places in the ceiling. The foreman saw them and laughed saying, «I guess you have some on every job.»
The owner intially assured me the job could be completed in 5 days. It took twice that long. Plus additional time to address complications (read on).
The painter ruined one of our cellular blinds by accident. He came to me right away and showed me the mistake. Bravo! The owner of Inline tried to provide a cheap replacement that looked nothing like our other blinds. We insisted he replace it correctly. He finally agreed to order a blind that matched. 3 weeks later, he brought a blind from the same company as the others in our house but was a cheaper version. He told me the company no longer makes the blinds that we have. The exact match remains for sale at the manufacturer’s website.
We’ve had to have Inline back twice, once to correct an error the plumber made and once to repair a crack in the brand new ceiling. I had to paint the ceiling myself after the crack repair because it wasn’t done properly by them. The owner told me there is a 5 year warranty on their work and said he would send the warranty paperwork. It never arrived.
I would have argued with them more or switched to a different company but our house was on the market for sale at the time of the damage and we needed to get the house back to showing state as soon as possible. So we settled for a lesser quality end product.
Then there was nightmare part 2. We tried to purchase a fixer-​upper house in our neighborhood. Inline Restoration agreed to come out to the house and provide a quote for the work. I hoped that since we already had a working relationship with Inline, that the quote would be easy to obtain. The owner and his employee were 30 minutes late for the appointment. They reviewed the work needing to be done and made an extensive list of repairs. They agreed to send us an itemized list of repair costs within 5 days but gave us a verbal ballpark for the total on the spot. I contacted the owner after 5 days had passed and asked for the estimate. He said I would have it the following day. It never came. I left multiple voicemails on the owner’s cell phone which he never returned. We lost the purchase of the house, partially because the owners thought we were lying about the cost of repairs and had no written estimate to support our case. I am still astonished that Inline cared so little for money we were willing to spend on repairing that house.
Please be kind to yourself and choose another contractor who will respect your time and money and who will do better quality work.