Homewood Suites

This was one of the worst stays I’ve ever had at an extended stay hotel.
But I am giving 3 stars ONLY FOR THE AMAZING CUSTOMER SERVICE FROM YANI AND BECKY.
they made my stay bearable.
My check in was lovely!
I was going through a rough time and the two ladies at the front desk were very accommodating and very comforting.
They even brought me up a pint of ice cream and microwavable brownies with a very nice handwritten note.
However everything went downhill from there on the third night of my stay there with a service dog above me that was barking howling and screeching uncontrollably for about two hours.
After three days, I was moved to another room. At one point in time it was about 3 AM and I was locked out of my room
I went downstairs to get a key and the woman at the front desk was very rude. She gave me a key I went down a long hallway and up to the fourth floor
And to my room…
only to realize the key did not work.
I went back downstairs to inform her that my key was not working, and immediately received attitude, huffing and puffing she made it seem like it was such a burden to give me a working key.
I went down the long hallway again and up to the fourth floor only to realize that the key did not work AGAIN.
Back downstairs I went. I got to the front desk and told her that the key was not working… MORE. Attitude.
She offers to come upstairs with me to try the key, as if I am not smart enough to know how to use it. She gets upstairs and realizes for herself that the key does not work.
She says that maybe it is a problem with the door and goes downstairs to talk to the manager. She comes back upstairs with the device to try to get the door to open… that she did not know how to operate
long story short I was locked out of my room for about three hours and ended up falling asleep in a corner waiting to be let in. I was comped for this night.
I was moved to another room for two weeks and noticed that the faucet had a very annoying drip… my water was also lukewarm for my entire stay.
I brought it up on multiple occasions and was told it would be fixed a maintenance man came and stayed about 10 minutes and then told me it was magically fixed.
surprise!!! it wasn’t.
On top of all of this maintenance and cable man started switching from boxes to a new cable at 7:30 in the morning.
I was trying to sleep and they were loud and noisy in the hallway, slamming things, dropping things and yelling down the hallway to each other.
They came and opened my door on three separate occasions when I told him that I was trying to get dressed and ready and I had the do not disturb sign on my door.
I also need to mention that the Wi-​Fi on the fourth floor is terrible.
When I spoke with the manager about all of this, he offered to comp me three nights and made a very smart remark that that is «more that they normally do».
I told him that for the terrible stay that I’ve had, a total of four comped nights for over two weeks did not seem very fair.
He made another smart remark and said «Well I’m not going to comp you for two weeks» and chuckled.
but that was clearly not what I was asking for.
Then, he asked me if I wanted to switch rooms with two nights left and my stay and two weeks of stuff in one room. I definitely did not think that this is a very smart idea to offer. As we both knew it would present more hassle than it was worth.
Again… This was the WORST. Stay. Of. My. Life.
The only bright spots in my stay were the front desk staff, with the exception of one lady, and the cleaning man.

Great suite style hotel from Hilton. This hotel was a little farther away from my work area than I wanted, but I think that’s my fault. This hotel is closer to the chapel hill area than the Durham area. Sheets were clean and towels were fresh. They serve breakfast and a light dinner daily.

A great stay. Everything you would expect from a Homewood Suites. No complaints whatsoever!

They were undergoing renovations and so a little inconvenience was to be expected, but the staff was the most courteous of all the Hilton’s that we’ve stayed at. The room was nice, spacious and clean, living up to the Homewood Suites brand. We visit Chapel Hill regularly and used to stay at another hotel, but this will be our hotel of choice. It’s going to be especially nice when the renovations are complete.

I want to first say that I’m not a hotel snob; however I do like a clean, comfortable place to stay when traveling for business.
When I checked in, I was told that they are going to be doing some renovations in the next coupe months (whether that’s true or not), so I have to give some benefit of the doubt.
1. Complimentary breakfast — meh. Eggs had definitely been sitting out a while. Coffee could have been better. I got up to get something, after starting to eat, and someone cleared my table before I could return.
2. Wifi — good.
3. Menu in room — I called to order a pizza from the menu in the room, and they told me they didn’t have the specialty pizza in the menu I was referring to. My question back was then, «how do I know what you have». Delivery speed was acceptable. Pizza was mediocre.
4. Café to buy water, food, etc. — mostly junk food. I was looking for a protein bar or something healthy, and was relegated to a Nutri Grain bar that looked to have been sitting there a while.
When I come back to the area, I will likely find another Hilton Hotel affiliate to stay at.

Stayed at this hotel most of all last week on business. My room was clean, comfortable, and quiet. I did not have breakfast (I appreciate the in-​room kitchen) use the business center but I did use the fitness center. It is probably sufficient for most people… the requisite treadmill and elliptical cardio equipment, assortment of medicine balls, and a yoga ball. There were some dumbbells but I would have preferred more — again, that’s only me. The facility does say it has an agree, net with a local gym but when I went there, I was told the gym had changed hands and they no longer allow guests without requiring a $ 15 per day pass. I didn’t eat but the evening meals smelled delicious!
The very best part of my stay was Sharon. She was on the front desk each evening of my visit — actually she checked me in and out! She ALWAYS greeted me with a smile and gave me perfect directions any time I asked for them. When I was leaving (at 430 in the morning) and I couldn’t find the luggage cart, Sharon checked floors with me. We didn’t find it — another guest must have had it his/​her room as if it was just for them vs all the guests :-(but the fact is, she helped me look and then sent me on my way with a blessing. My stay was fine but nothing really spectacular. Sharon was exceptional.

Two-​room suite with a door was great for traveling with kids. Kitchen was very handy. Included breakfast (incl. hot and cold foods) and wi-​fi were great to have too. Only complaint was that the bathroom was old and crummy so it didn’t seem that clean. Would stay again.

Good sized rooms, very clean and comfortable. Breakfast is a plus, as was the evening dinner service. When traveling with kids, this is a nice option. The kitchenette was well stocked. The in-​room coffee was drinkable. Pillows were good and mattress slept well. We were all pleased, even after three days.

Stayed in the Homewood Suites this past December — we were there on New Year’s Eve for two nights. The room was a little bit small, but not bad. The service was excellent. The staff was very friendly and helpful.
There was no dinner service when we were there because it was New Year’s Eve, but the breakfast was great. Plenty of room in the dining area.
The location was great as we were there for a Duke Basketball game. Took us only a few minutes to get to the campus. You are about half way between Duke and North Carolina Universities.
Easy access from the highway, located close to shopping and restaurants.
Can’t really say anything bad about this place. We would certainly stay there again.

My wife and I stayed here one night on a road trip. Immediately upon walking into our suite it felt like coming into a nicely furnished apartment. The furniture was tasteful, not institutional, and in great shape. Everything was very clean and in working order. The layout of the suite allowed for good flow and we didn’t feel like we were tripping over each other. The bed was a little on the soft side, but comfortable, and the pillows were soft without being squishy. Other observations: huge closet, though not a huge number of hangers, doors to separate the bedroom from the rest of the suite, two TVs.
The complimentary hot breakfast was pretty good with decent coffee and a wide selection of hot and cold items which satisfied both my wife’s preferences and mine.
There were a few notable downsides. First and foremost, there is only one sink/​vanity which made it impossible for more than one person to get ready for the day at the same time. Also, the was a little more noise pollution from other suites and the hallway than I would have liked. (When you are getting away from your kids for the weekend you don’t want to hear other people’s kids crying.) Lastly, there are only a couple of ways to get in the building from the parking lot, so you may have to walk a fair distance from your car to your room.

Amazing!
I have stayed in a few hotels in my life, somewhere in the 80 – 100 range, and this place takes the cake. The customer service was amazing. They have beer on tap during their free dinner service. They serve complimentary breakfast and dinner. The rooms have a small kitchenette fully equipped to be used. They will do your grocery shopping for you while you are out and about during the day. And for the price you pay per night it is amazing.
All in all I would recommend this place to anyone looking to spend a few nights in the Durham area.

I feel bad giving the Homewood 3 stars, it’s a good hotel, just showing a little bit of its age. The staff is friendly, the continental breakfast is good and the rooms are clean. The facilities are feeling a little dated and the elevators seems to be a bit dirty. The location is perfect. Even though I live nearby, we had to spend a few days out of the house while the floors cured. The only issue we had was being assigned a smoking room on check-​in. We checked in using our Hilton Honors points and our preferences clearly list non-​smoking. We got into the room and the smell was overwhelming, called the front and they confirmed our suspicions and promptly moved us to a non-​smoking suite. If you can get a good rate, I would definitely stay here again, but I wouldn’t pay a premium for it.

Not quite high-​end, but just fancy enough to feel like it. With three kids the suites are great and I always think you save some $$ by taking advantage of the kitchen.
This HS is in a great location as well. Service was fine, no hassles at all as it should be. And yes, free wi-​fi!