Don Hill’s Lock & Safe

I usually go to Woods off of Avondale and didn’t want to drive over that way. I got on Unilocal and found Don Hill’s. I pass this place alot and finally stop by and got some keys made. The lady was very friendly and it took less than 2 minutes to get keys made. I’ll definitely recommend this place to anyone. Great service, friendly smile and quick service.

Wonderful service. Incredibly fast. Prices are lower than Walmart

Friendly and fast service — I was out with a new set of keys in just a couple of minutes. They even offered to stamp initials on the keys for me, so I wouldn’t mix up the house and garage keys.

I swear I was in and out of here in under a minute. We have a historic home with some original doors — the key to those apparently can’t be copied with the equipment used at the big box stores. After attempting to first get the key duped at Home Depot, I took to Unilocal and found Don Hill’s located nearby. They are only open weekdays, 8 – 5, so I swung by during my lunch break. The lady at the counter took a look and told me copies would be $ 3 apiece. I asked for two and took a seat; she had them ready in record time. In sum: limited hours, but fast, friendly, and capable folks.

For some reason the keys that he uses can’t be copied by basic locksmiths: I’m talking about automated kiosk key cutters and Home Depot. When I wanted copies I had to go back to the shop, which wasn’t a huge deal but could be an issue for you! Key copies aren’t too pricey but it is a hassle.

We first used Don Hill’s services in September 2012 and again in November 2012. Each time, there was a $ 60 additional fee on top of the cost of the product and each service. In August 2013, we called them again to change some pins in a new doorknob. After the visit, I find that the service fee has increased to $ 70 (not an evening or weekend urgent call). When I called the line, they politely told me that the cost of insurance for their vehicles had increased and that fuel was expensive. I won’t be calling them again and suggest to others to be prepared to cough up a lot of money just to have them on the premises. Depends on how desperate you are, for general stuff, non-​emergent, I won’t be calling them again. Especially since they did not even have respect for customer loyalty trying to support a small business.

Great customer service! Had problems with door locks and the woman at Don Hill’s suggested I bring them in. She was able to re-​key the locks which saved me a ton of money by avoiding a service call.
Watch out for so-​called local locksmiths and stick to Don Hill’s which has been serving Durham for a long time.

Don Hills was super helpful when we moved into our new house earlier this month. We found that 2 of the über-​complicated door locks didn’t work correctly and called Don Hills to come and take a look.
The locksmith came out super quickly and spent an hour trying to identify the problem. When he decided we needed a whole new lock, he sat with me and found a website for me to order them from to save a bit of money. When the locks arrived, I called and the same locksmith was out the next day.
Awesome experience — fast, incredibly reasonable, and friendly!

Great– speedy and friendly