Divers Alert Network DAN

As a diver, I used to carry my DAN insurance and make sure it was up to date every trip I took away from home and around the world. Luckily, I never had to use it.
Recently, however, I got married and I went through DAN for travel insurance (provided by CSA travel protection) for our honeymoon.
The insurance company that they used denied my claim because a delay caused by the airline I used wasn’t covered. I think this a very lowly tactic, near trick on the insurance companies behalf.
DAN went out of their way after the fact to contact the insurance company, who still didn’t change. Dan however did make my particular incident right, at least by me :)
This is much more in line with the good stories I have heard about them from divers needing help. I would trust DAN again, but I do also hesitate to use them for travel insurance.