Debbie Leonard – State Farm Insurance Agent

Horrible! After moving back to the area and looking to change Auto and obtain new Home Owners Insurance, I tried this agency (based on the fact that I have several mutual friends). Bad idea, huge! Totally incompetent and office staff could care less if they obtain new business! To my mistake, I tried 6 times to get established with them. Don’t want to answer the phone, transfers for VM because no one is there, NEVER a single call back, rude office people. Pathetic excuse for a business, they clearly don’t believe they need new clients. I took my business to another State Farm agency! STAY AWAY!

I am another person with a one star review. I really hate to write anything bad about anybody, but the service I received was beyond horrible and others should be spared.
I had my home owners insurance with Debbie Leonard but sold our house and moved to another area. Her agency did not properly notify State Farm and as result I had an additional $ 1,050 in escrow funds taken out of my now non-​existent account. I found about it accidently.
I contacted the Debbie Leonard agency many times and after an initial contact nobody followed up. After leaving a message with Debbie where I said I’d go to the Dep’t of Insurance if I wasn’t called, she called, was very apologetic and said the case would be immediately followed up with.
Never happened. I called in, left many voicemails, never got a call back from her or any of her staff. It was beyond frustrating.
An agent with my new State Farm agency, Bill Russell in Asheville (highly recommended) pick up the ball and pushed through to get me my refund. She had nothing to gain other than a very satisfied customer. Debbie Leonard and her office on the other hand, get a review like this. That the ball was initially dropped was not a big deal, we all make mistakes. But to leave me hanging like that is terrible customer service, not to mention that I would have been out $ 1,050.

After being a customer for 25 years, even though State Farm’s premiums are higher than most comparative insurance companies, I recently experienced an issue of total incompetence which caused me to pull all of my policies from them and place them with other insurance agencies. I remain thoroughly unimpressed with the level of competence, followup and overall lack of concern with handling or resolving my issue. Never again will I obtain policies with this office, nor would I recommend anyone to use this office due to the reasons noted above as well as the overall inefficiencies which clearly exist. Highly disappointed.

While I have never had an issue with State Farm the company, I have had consistent poor service from the staff at this agency. They have repeatedly failed to change addresses on my accounts, and when I finally lost my patience and asked to transfer my policy to another State Farm agent, it took over a week to get any response. In fact, I only found out that they had initiated the transfer after repeatedly emailing and calling.
The role of an insurance agent is to make dealing with emergencies and unexpected situations easier. The staff at this agency have made dealing with simple changes much more difficult, and I have little faith that they would come through under more challenging circumstances. Stick with the company, but avoid this agency.