Creature Comforts Inn

I have left my dog here several times in the past year. Tried another place closer to home that was much cheaper, but my dog became very sick there so now I am back at creature comforts inn.
The front desk staff is very nice and I have always had my stays accommodated. I bring in my own home made refrigerated food that they feed her and she has never lost weight during extended stays. If you’re boarding longer than a week they will even bathe the dog free of charge. You can also pay for additional playtime. They have bigger suites for potty trained dogs (mine got kicked out for too many accidents). Lol.
It’s a bit of a drive for me, but as of yet, I haven’t had any issues yet with my dog stays. She’s always happy and healthy when I get her back from extended stays.

We are very disappointed in their services. We used them ~4x and all went fine, until our most recent visit where they told us our dog was «tolerated this time, but never again» because of her barking. If she was barking non-​stop, why didn’t anyone check to see WHY? They said she barked every time she saw the dog next to her. So why didn’t anyone hang a sheet, or move her or the other dog? She came home with diarrhea, and they told me no one watches her outside, so they don’t know how long she had it.
Having worked at an animal hospital myself, I know how it works, and how our pet should have been treated. She was neglected because of her barking (which she never does at home) and I am disappointed that no one cared enough to help her or make a change to calm her down, ESPECIALLY given that she has a heart condition. Further, when I called half way through her stay they told me she was doing great.
We will never again take our pet here, and given the treatment we and our pet received, I recommend you don’t either.

I was looking for a place to board my dog for a few days and stumbled upon this place. Called a few days ahead to see if we could come by and check out the facility on the upcoming Saturday. We were told to come by any time.
Got there and the front desk person was checking in two others which was fine. We ended up waiting 15 – 20 mins while the front desk person was busy chatting it up with the two ladies (not even about their pets anymore). As they were wrapping up because a third party walked in, she asked what we were there for and we told her. She told us to come back 1 – 2 hours later because they were «short-​handed». If that was the issue, why spend so much time chatting with other clients while new potential clients made a 20 mile drive to check out the place?
Needless to say, they lost our business without even having served us. Disappointed and pathetic.

I have been using Creature Comforts Inn to board our young corgi for about 5 months. I have used their boarding service about 4 times now and I am still really happy with the facility, its cleanliness, and the pricing. We have tried a couple other doggy hotels in the Triangle, but we always keep coming back to Creature Comforts.
Coming from really high rates in California (up to $ 50 per night stay) I’m very happy to only be paying $ 23/​night for my little buddy, which also includes at least two walks a day. You can also get play-​time for about $ 8 day which I like to use if I am leaving him for longer than 2 days.
The office and lobby is clean, and I like that it doesn’t smell nasty like some other doggy hotels. The staff is also really nice and they make it a point to quickly know their customers, and their pets by name as they become regulars. Each time I use their boarding service, I feel that my little guy is in safe hands and is being well cared for. It’s also easy to get to in Durham and they also have an animal hospital just next door for any emergencies.

We’ve used creature comforts several times to board our dog. They do a fine job and their rates are decent ($ 22/​night).
Their hours are Monday — Friday: 8:00am — 6:00 pm, Saturday: 8:00 am — 1:00 pm, and 2 hours of Sunday pick-​ups. There are no after hours pick-​ups. An extension of their hours of operation (at least for pick-​ups) would be great.