Boot Barn

When you walk in it smells like leather :)
This store is way bigger than I thought it was going to be! The employees are also really helpful and eager to help you find whatever you need. I was looking for some new cowboy boots with a nice heel that I could use for riding and there was a great selection. One of the employees let me know that usually you have to buy a boot that is 1 size smaller than usual which is totally true; I had to buy a 6.5 when I’m usually a 7 – 7.5.
Restrooms are near the back but they are locked so you have to get the key from one of the employees. Dressing rooms are around the corner on the right side as you walk in. Aside from boots they have a nice selection of clothing, bags, and accessories.

I’ve been shopping in our local Boot Barn for years. From blue jeans, to shirts, to work wear. There always seems to be a lack of service at this location. It’s typically staffed by very young folks and when you walk in there’s just little attention to the customers. It’s always been the case in the 10 years I’ve been in this town and yet I’ve just accepted it because it’s the only such store in our town. However I recently (a week ago today) walked in to purchase a couple of pairs of Carhartt jeans to replace some worn ones. I walked in… tried on multiple pairs for and realized the style I wanted wasn’t in stock. I walked around looking for help and finally approached a young gentleman to ask if they could order a style and size that was not in house or if he could look in the back, to which his very short reply was «yeah». I stood there waiting for him to follow me to the jeans, ask what I was inquiring about, etc. NOTHING. I said «can I show you what I’m looking for?» and he reluctantly followed me to the jeans, and grabbed a pair for the SKU then headed back to the register. Long story short I dealt with this young man as he was BS’n back and forth with the rest of the staff behind the counter… paid for my jeans… and had to ask when they’d be here. Turns out they were in our nearest town (Farmington New Mexico — 40 minutes away) and he said he thought they’d be there maybe that Saturday (19^th) and they’d call me. I called this Tuesday (22^nd) and spoke to the same kid. He couldn’t find the order in the system, put me on hold several times, and then finally came back and stated «ummmm they aren’t here yet and we’ll call you when they get here». Called again (just now) and the gal who answered had about (if not less) the same enthusiasm and finally came back on and said «they shipped via UPS and could be here today so we’ll call you when they get here». HORRIBLE SERVICE even when I’ve come to expect nothing but mediocre, AT BEST, service from this store. I went ahead and ordered two pairs. same style.size.etc…from Amazon on Tuesday and they just arrived on my desk. I’m sorry to ramble but the service at this store sucks! I work for one of the bigger companies in town and consensus is about on par with my comments. I was telling the story to a coworker and she said «we don’t even bother anymore we just drive to Farmington or order online». It’s sad in a town with VERY limited jobs that the management doesn’t require, train, or encourage better service and behavior. There’re a ton of good folks looking for work in a town with few opportunities. Most of the locals and longtime residents in this small town try and shop local and support our economy. With such crappy service it’s a wonder this location is even open. I hope you’ll address these issues and can see the simplicity in something so mundane as getting decent service and even basic follow through.

We arrived about 30 minutes before closing on a Sunday afternoon. The Manager… I wish I could remember her name… was terrific. She had nothing but time to take care of her customers. I would highly recommend Boot .barn in general and the Durango store in particular. Very helpful.

Helpful employees, great prices, and a huge selection.