The Preserve At Dunwoody Apartments

***DANGER!***
–Do not move in to The Preserve at Dunwoody! Management engages in deceitful business practices! Your credit rating will take a huge hit! The Preserve at Dunwoody will hit you with falsified charges, give you zero notice and then sell your account off to a collections agency within hours, NOT WEEKS, BUT WITHIN HOURS!!!
–We were not given a final walk through after moving out. Management told me that they would do it by themselves on a later date and call me if there were to be any other charges, THEY NEVER CALLED.
–We were charged an extra day of rent for overstaying our lease, but the apartment was unoccupied for the entire last month of the lease. I’m still trying to figure out this math, but my calculator doesn’t compute stupidity.
–We were offered to have the carpet replaced in the apartment on multiple occasions while residing at The Preserve at Dunwoody, but I declined each time. After moving out, we were billed $ 375.00 for LESS THAN ONE SQUARE FOOT OF CARPET DAMAGE??? What happened to all of the free carpet? Where did it go to?
— Current management accused me of not paying their pet charge while residing there, stating that they weren’t informed by us that we had pets in the apartment. We are the closest apartment to their office. Their windows directly face the apartment. There is no possible way for them to make it through a workday without clearly seeing our pets from their workplace. THIS $ 300 CHARGE IS CLEARLY WRITTEN ON THEIR RECORDS AND I STILL HAVE THE ORIGINAL RECEIPT!
–We were charged a final water bill of $ 95.00. The apartment was unoccupied for the last month of the lease! This is the largest water bill we received while residing there. Again, I just can’t seem to figure out the math on this one either. (LIES!)
–Management has a very high turnover rate. When I presented these issues to the current management, all I got for a response was «Sorry that the last employee did you so wrong, I wouldn’t do you wrong, but I’m not going to correct these problems,» and «Sorry, it’s already been passed off to the collections agency.» I would love to read the contract that The Preserve at Dunwoody has with their collection agency, corrupt, corrupt, CORRUPT! Let’s talk about that.
–I received NO contact about these falsified charges from the apartment management themselves. The first contact I received was from a collection agency. The agency called me LESS THAN A WEEK AFTER THE TERMINATION OF OUR LEASE!!!
— I’ve figured out their business model and now have a good understanding on how this company operates, praying on the public and engaging in the most deceitful business practices that the law allows. It’s sad to me that these acts are not considered criminal acts, the laws must be revised to protect consumers! This is something that I fully intend to set to work on in the future.
–THE PRESERVE AT DUNWOODY’S BUSINESS MODEL IS TO HIT THEIR RESIDENTS WITH AS MANY CHARGES AS THEY CAN POSSIBLY MAKE UP A THE TIME OF THEIR LEASE TERMINATION. MANY OF THESE ARE SPAWNED FROM ONE OF THEIR EMPLOYEES NOT DOING THEIR JOB. THESE ACCOUNTS ARE THEN SOLD OFF TO A COLLECTIONS AGENCY BEFORE THE RESIDENT IS EVEN AWARE OF THE CHARGES! They will not contact you, first contact for me was from the collections agency. A remorseless and brutal practice. Call me silly, but I think that if there were an ounce of truth or honesty behind these charges, they would want to get the full dollar amount. They may even reach out to me at some point and ask for money, they have my contact information. Instead, they sell it off to collections for a couple dollars and hide behind their desk telling you «Sorry, it’s already gone to the collections agency,»
–CONSIDER YOURSELF WARNED! I have had many, many problems with them over the years. Now, for the second time in two years, I have to reach out to various regulatory agencies and blow the whistle on their deceitful business practices and thieving ways.
Thanks for screwing with my credit rating,
Brian McPherson

Apartment complexes are a difficult thing to review. There are all kinds of factors to consider. Mostly the important things to focus on are the apartment itself and the management company.
The apartments here are actually pretty nice for the price range. The rooms were huge. A sunroom and patio are included, which makes a nice area to put a daybed in for naps. Two bathrooms, though the smaller of the two has a kind of impersonal hotel room feel, with a vanity area and the actual bathroom in a small area behind a door. Basically, the apartments themselves are a pro.
Now let’s get to the cons. First, their website proudly boats that the complex is right near «all the best dining in Dunwoody». First let’s stop for a second and look at that sentence. «The best dining in Dunwoody» really ain’t saying much, is it? On top of that, I think they have a different definition of «close» than most people have. The place is right near a nice park, but otherwise it really isn’t that close to anything major, except for the North Springs MARTA station.
But here’s the most important bit, the bit that is behind this place only getting two stars: the management company. They take forever to fix anything. At one point I waited two weeks for my mailbox to be fixed. It was hanging open so that anyone could grab my mail. The emergency maintenance line seems to be merely a figurehead, kept active to make us feel safe. And «newly renovated gym» means «we put in an extra stairmaster that mostly doesn’t work».
Also, be sure to ask ahead of time if you plan to move in here if your neighbors happen to be either elephants who walk around in clogs or people who want to share their music with you, whether you like it or not. It’s a lesson learned for this reviewer.