Nordstrom Rack

I walked in here expecting a lot, but was a little disappointed. Walking in, it felt like a Marshalls. Actually there is a Marshalls on the top floor of this building so I was confused what I just walked into. The sales are pretty great though if you are into labels. Since the labels they carry tend to be high priced, you can get huge discounts. I noticed though that some of the sales are comparable to that of department stores such as Macy’s or JcPennys if you have coupons there (like 25% off everything coupon). The service was pretty friendly. Mostly the store was clean, but it can use a little work. All in all, if I was shopping for a specific brand and item it could help a lot. I’m bound to come check it out again sometime.

Exceptional customer service, both by the jewelry/​watch counter and lastly, by Brea who went over and above at checkout.

I always find nice things here. They keep it clean and organized as well. Never had a problem and will continue to shop at this location.

My favorite Rack in the Atlanta area! Love the deals I get here, Especially clear the rack! The employees are always really nice and helpful and I never have an issue finding someone. Sometimes it can get a little «messy» but I blame the huge turnover of customers throughout any given day. I always come back!

WANTED: QUALITY OUTERWEAR
Although I have been in this area numerous times, this is my first time visiting this Rack. In general, I just really like their shoes. They have an extensive collection of my size and they are always fully stocked. I was in the store today looking for ties but their selection was limited and I did not see what I needed.
Now, while I understand that the Rack is not Nordstrom, I would still like to see them carry better quality wraps and ponchos. It seems that their collection is made up of the cheapest synthetic fabrics that barely last a season. How difficult is it to find a garment made of natural materials like wool and cotton?
Despite the frustration of not finding what I needed, I can say that this store was very clean and organized and also well staffed.

Nordstrom Rack is WACK. Why do I keep going into this store trying to get a deal or find some wonderful item? I never do, it’s like a big TJ Maxx to me. A few years ago, I purchased a pair of premium jeans from them, but you can’t even depend on that anymore. Yesterday I went in to try to find a pair of Jeans and every pair I looked at felt and looked like a knock-​off, yet they were still $ 89.99 down from $ 189. They were all extremely thin and did not feel like real denim. Now I’m sure they weren’t knock off’s, but I know dang well they were never sold in Nordstrom’s. These felt like 2 for $ 20 jeans. I am not exaggerating. The only jeans that looked to be possibly legit were the True Religion Jeans, but I didn’t check them out thoroughly. For years, I wondered why I didn’t like big outlets (Tanger, etc), nothing did it for me. Everything looked cheap and wrong and then I discovered that many of the items are made expressly for the outlet. Guess what, Nordstrom Rack does this too; that explains the denim and 90% of the other horrible items in the store. I don’t like being taken advantage of as a consumer. They know this isn’t common knowledge. Check your quality people, don’t just buy the name. I’d rather go the regular store and shop the clearance rack then be ripped off. Now I will say that on Nordstrom Rack Online (Hautelook) I seem to have better luck. I think you have a better chance of getting legit brand items, not factory seconds.
I’m done with Nordstrom WACK.

Full disclosure: I’m a big guy, and it can be hard to find some of the basics… shoes and ties, especially. Nordstrom Rack has hit the nail on the head with their selection. I could care less about percentage off, or what’s on sale… I come for patterned socks, Cole-​Haans, and occasionally a funky colored tie… that’s it. The people here are friendly, accommodating of any oddball requests I pop up with (hey, do you care if I go back to get a size 13 box top?), and the selection of size ¹³⁄₁₄ dress shoes is enough to keep me coming back, and avoiding Perimeter Mall altogether. I don’t come here, expecting to receive the catered experience of Nordstrom, or the bargain bin pricing of Marshall’s…this is that happy medium for me… good quality, reasonable prices, and good selection of my needs/​wants.

I have been in this store three times. The merchandise is decent. The biggest problem the store has are the lazy cashiers who obviously don’t want to be there. Two out of the three times I have been there it was like pulling teeth to get one of the cashiers to ring me up. One day I was talking to a neighbor about where we like to shop and her complaint about Nordstrom rack was also about the sales people. Today I walked up to two cashiers who were folding clothes at their registers. I gave them the benefit of the doubt and assumed they were not ringing people up since they would not acknowledge me. I went around to the other side where two other cashiers were ringing people up and I waited. When one cashier finished, I walked up to her register. She immediately proceeded to make a personal phone call. No problem… I waited. In the mean time the other cashier finished with her customer but did not tell me to come to her register. I was standing two feet from her and she could see that I was waiting patiently. Next, my cashier decides to finish her phone call and hangs up and informs me that she is closed. The cashier next to us motions to a lady just walking up to the registers that she would ring her up. I left my merchandise on the counter and walked out. I went outside and called a friend that works for Nordstrom. She told me to go back inside and report this to the manager. I could see the cashiers from outside. To my surprise the two folding clothes were open and were ringing people up and the liar that told me that she was closed was also ringing people up. I went back in the store and told the assistant manager about his incompetent employees. I am also going to follow up with the regional manager.

When the location in Buckhead opened, I was not that impressed, and this location didn’t do much more to make me any more impressed other than I received much better service on the phone at this location while trying to locate an item that was on the Nordstrom Rack website, than I did at the Buckhead location.
When I called the 1 – 800 number for the website to inquire if items are also available in store, I was told that I needed to call each store individually. The catch is, the online SKU does not match what the store’s SKU is, so you really have to describe the item and hope that the person that is answering the phone will take a moment to look for the item.
The lady at the Buckhead seemed rushed and came back to the phone 20 seconds later stating they didn’t have the item. I called this location, was placed on hold about 5 minutes and the lady came back and stated that she did have the item and even offered to hold it for me for 24 hours.
I just don’t get outlet pricing, I rather pay full price than have someone make me think I’m getting a deal. This particular item happened to be a deal, because it was exactly what I was looking for and the price was less than $ 10 for a themed product that at most I’ll use once a year.
Once I into the store, I began to browse, I found a pair of Tom’s that I’ve been wanting for a couple of years, but haven’t wanted to pay the full price of $ 49.95, so when I saw them here, I got excited thinking I would get a good price. NOT! They were marked down to $ 44.99. Uh. thats like $ 5 cheaper, and the shoes are at least two seasons old.
Overall, I know people are fond of the brand cause they think they are getting a deal, but most times you arent.
30 day return policy and if you lose the receipt, but have the card you used to make the purchase, they can find the sell and return the monies back to the card you used.

This place is hit-​or-​miss, just like any other Nordstrom Rack and other out-​of-​season overflow stores. Sometimes you’ll find something awesome, at a great price, but most of the time, the items are blah. And if I am being truly honest (which is the whole point of writing this to begin with, right?), I think most of these kinds of stores have actually become stand-​alone stores with inferior products. It seems like retailers have caught on to people going to the cheaper stores first, so they have made outlet-​exclusive items, which means they are mostly crap. I have seen the quality and uniqueness of pieces plummet over the past few years, both at Nordstrom Rack and other outlet stores.
Go with your expectations set and you won’t be disappointed if you don’t find a treasure. On the upside, if you do find something great, you’ll be super happy. Who doesn’t want to be happy?

I really wanted to like this store when I went in. They have great prices and a wide selection of quality items, but it was an exchange with one of their employees yesterday that completely repulsed me.
I was getting ready to leave the store after stopping in with my mother, when a male greeter repeatedly told me to «smile», that I look like «the saddest person in the world», and «unapproachable». And I was told again to smile on the way out the door. Now, there was nothing wrong with me that day, but had their been, that is certainly not a way to address someone who is having a bad day. For anyone who has ever been a victim of cat-​calling or any other form of street harassment, ladies in particular, you know that being told to «smile» is often a form of it. And refusing to do so often results in further harassment.
Here is an excerpt from
that explains it:
«The obvious problem is that the shitty smile stranger knows nothing about you or what might have just happened to you. Secondly, being strangers, their intentions can never be genuine worry about your unhappiness. Thirdly, since when has demanding an unhappy person to smile ever made them suddenly stop being unhappy? So I must question — why? And why do men, specifically, feel they have the right to tell women to smile. Why do they expect women to do what they want them to, just because they said so. The smile benefits them, they can see it, not us. It’s not for our benefit — so it must be for theirs.»
So it is safe to say that I will not be visiting this Nordstrom Rack location again. I did file a complaint with the manager, but who knows if that will actually result in anything besides a slap on the wrist.

What can I say? I freaking love Nordstrom Rack and will try to make it to this shop if it in the town I’m visiting. This time around it was in ATL and boy did I love it and their Black Friday specials. 30% off things already on sale was a freaking steal. Not to mention, my husband got a blazer and was able to get it altered the same day (after waiting a couple of hours of course). Overall the customer service was great despite all the crazy crowds but it is defincetely worth visitng.

Marshalls, check. Ross, check. TJ Maxx, check. Nordstrom Rack, double check! I was going to write a bad review to keep everybody from going here and taking my size, but it is too good not to share! The store is neat and clean, a lot to choose from, and some very good deals! I love shopping at both Nordstrom in the mall and the Nordstrom Rack when in the Perimeter area, but usually end up spending my money here!

I stopped in here to kill some time while I was in the area and was very impressed with the cleanliness of the store. Most racks were sized, cleaned, and sorted. Being easy to shop is a great feature here as I have seen other Nordstrom Racks which have not been as nicely maintained.
Part of the reason I’m not a super fan is that the layout can get kind of confusing. They organize it by brand in addition to lifestyle and price so things can sometimes seem scattered throughout the store if you’re just browsing.

Even during the holiday shopping rush, this store was well kept and organized. Not sure if it’s because it is the newest of the Nordstrom Rack stores around town, or if it’s because of their staff, but I enjoyed browsing the racks.
Be sure to check out the shoe department! I always find great deals there!

Great store. It’s comparable to stores like TJ Maxx and Marshall’s!
Brand name clothes with a knocked down price — more affordable.
Definitely a lot of Women clothing and apparel, but that’s expected.
The Men’s section wasn’t that big. They do carry a lot of dress-​up clothing such as button downs, jackets, slacks, vest, ties, bow ties, etc. I love the shoe section. Clearly separated by sizes and some nice choices to choose from!
I use Crew hair products for my hair and they carry it here for a cheaper price so that’s a plus.
Staff are nice and helpful. They stand out with bright neon green shirts.

Nordstrom Rack has the look and feel of a TJ Maxx or Marshalls with the goal of having the brands you would be familiar with at Nordstroms but at a discount price. Overall, I would say this is achieved however you’ll want to note that you won’t receive the lavish customer service you experience at the traditional Nordstrom store.
If you’re a bargain hunter and want to look through racks for great deals, this is the place for you. The clothes are well organized and the store has a nice lay out that lets you know where to go depending on what you’re looking for. I always enjoy a good deal, and would add Nordstrom Rack to my list of places to check out.
Helpful note: They do have a kids section for special deals.

I have stopped in several times since the grand opening and found great deals on designer lingerie, purses and shoes. The store is smaller than you might think. So the areas are very crammed together. My biggest disappointment is that they don’t have a petite department or even petites mixed in. At 5’1″ that’s a deal breaker for me. I asked one of Nordstrom’s sales lady and she told me that they might get some later — but they would be mixed in, not a dedicated section. Rats :-(

Today was it’s Grand Opening at the Perimeter Expo shopping strip. It’s located where Best Buy used to be, underneath Marshall’s. I’m so glad there’s a closer location cuz’ Buckhead’s parking is crazy. Expect the same great clothes for decent prices and sales people who are helpful. I usually find a great selection of shoes (running and casual flats).