Empire Beauty School

I’m new to the area. I noticed the school and decided to schedule an appointment. I thought these stylists were supervised, as their signs clearly states. There were two supervisors on staff but they were sitting in the front of the school behind the desk most of the time. I have weave in my hair with a leave out. I wanted it shampooed, conditioned, blow-​dried and curled. I was quoted $ 10. Cool! This is a beauty school so I know it wouldn’t be perfect but average. The young girl barely washed my hair, she didn’t reach the back with the shampoo nor did she condition it. She sat me under the dryer, which is expected, but when she returned after about 45 minutes she assumed my hair was dry. The weave is dry, but not my natural braids underneath, they take a little longer. I had already restarted the dryer. She stated that it’s almost dry so she’ll just give me 10 more minutes. Still no supervisor in sight!
After I sat in her chair, she proceeded to flat iron my natural hair and I could feel my hair pulling and breaking off. I asked her shouldn’t she blow dry it first to straighten it and then use the flat irons. She stated no, she will blow dry it afterwards. Awkward! She then blew dry the weave only for about 1 – 2 minutes. I have 20″ weave. She still didn’t blow dry my leave out. She started to give me spiral curls. She never straightened it with the flat irons. At this point I was annoyed and ready to leave. NO INSTRUCTOR! After completing about ¹⁄₃ of my hair in spirals, from the front of the school an instructor summons her and informs her that she’ll have to charge me an additional $ 20. NOT! You can see spirals but can’t see that my hair isn’t straightened. I told her NO, I didn’t ask for spirals nor was I asked or informed of what kind of curls you were given me. She combed out the spirals that she just did, added a few more curls to the top and sent me on my way.
That stylist beat me out of the door! That is the reason that she was rushing to do my hair. When I checked out, both supervisors (instructors) were still in the front, they saw my hair, didn’t say a word other than ask me if I got a conditioner (which I wasn’t offered) then said that will be $ 10. I paid and reduced my normal tip of $ 10 down to $ 2 (only because I’m a tipper). Had the stylist at least took pride in her work, she could’ve received $ 5.
That is the best $ 12 that I ever spent because I won’t be back. I know that it’s a school but how is the young stylist going to learn if she isn’t being taught. Sadly enough, they will graduate her and she’ll continue to do a piss poor job with no enthusiasm! She is being set up for failure!

It’s a shame that this place can’t seem to get it together. I typically avoid hair schools but when the budget is tight, I give in. I had tried this place years ago and the service was slow and subpar overall. Three years, later not much had changed. The guy who was supposed to be my hair dresser did not show and I was placed with a new student who was quite slow. I understand that they are in training but 3.5 hours to wash and blow dry relaxed hair is excessive. My hair is thick and the student was very sweet but was afraid to scrub my hair or blow dry it. She wasn’t even down to my scalp while blow drying and then proceeded to flat iron my hair that was still wet at scalp level. She had to restart the drying process and then flat ironed my hair with a quarter of an inch flat iron… noooooo my hair is to thick and it took forever and I finally was done at 9pm. I can’t return because I don’t have enough hours in the day. In the end my hair was descent but not really worth it.

I noticed a woman’s beautiful hair walking in the mall and clearly had to stop her and ask for the details! She referred me to a student at this location and I am nothing but satisfied with my results! Her name was Ashley Brown. Y’all should definitely check her out. My hair is natural, thick, and long and she took very good care of it. I usually hate salons let alone hair schools, have yet to have a good experience… Until today.
Thanks again Ashley!
Look forward to seeing you again :)

While I usually clip my hair at home, I recently decided to get a scissor haircut done. I was lucky to be seen without an appointment for a haircut. I understand what to expect from students who are still learning the skills; The instructor had to come take over a few times. But at the end, I walked out with a shampoo and haircut for a very reasonable price. I would certainly recommend this place to all except those who are very particular about their haircut.

Service is a skill that is wasted at this location. The management is crummy. They are less than accomodating, they are making no efforts to teach the students how to have proper c/​s skills. I have been coming here for YEARS. When I first went, it was swank. The students were dressed impeccably, I do not recall feeling like I annoyed someone by visiting. Fast forward to present day. I have visited i. The morning & evening. The morning is a lot more forgiving as it relates to.time. The Empire staff has historically been kinder. You can have multiple services if you like.
Evening? If you are not there in a very narrow window, no service for you & you are not kindly told this information. Thanksgiving week this past year was. exceptionally horrible. I came. on Tuesday & was scolded like a child for thinking I could possibly
be seen with no appointment. Maybe because I had no issue in the last several years? So, I was told to make an appointment for the next day, less problems? Not the case. When they finally assigned me to someone at the time I thought I should be leaving, once again, I have to tell someone what I was getting done. Why do I have to write it down, tell you what I am getti. g done 4 times & still be questioned? They had no cash that night. So, people who had cash were given the blues. Why not take a few twenties over to the walmart to bust them up? No one but a select. few are authorized to. touch the money… Oh, okay. So, you think that is a great plan for busi. ess? Not allow customers to pay for lack of change? When the ‘greeters’ decided it was time to go because of the time, they went to each customers & told them they needed to pay so they could go. Just as blunt as that, no chaser or sugar-coati.g available.
There is no teamwork here. The teachers will help if the student is going in the wro. g direction, but they are not lifting a finger otherwise.

No stars! Nooooo starsssss!!!
Empire Beauty School in Dunwoody has the pissiest poorest customer service. In fact it so pissy and so poor I made sure to let the corporate office know what a sadness and a shame this location is.
Problems in order: Not greeted at the door, manager and student on Facebook at front desk instead of assisting customer, sitting for over 25 mins. for a student whom never showed up for service and the manager making no attempt to contact said student, and a stank ass attitude from a student whom thinks more weave the better.
After almost 25 mins. of bullshit I decided to say «to hell with y’all» in a nice way, gave the manager a piece of mind, and got to stepping!
Saddest part of it all is the students have yet to be fully licensed and they are all ready setting themselves up for failure.
Do better Empire Beauty School students because Lord knows there is a black hair stylist on every corner in Atlanta, and with this economy you will starve with your piss poor customer service skills.