Enterprise Rent-A-Car

I’ve now rented from this location a half dozen times and every time has been a great experience. The staff is always friendly and helpful. They answer questions clearly and concisely and never seemed rushed or frustrated with customers. The vehicles have generally been in great condition and drive well. The staff is also exceedingly flexible and will bend over backwards to accommodate rental changes because of unexpected occurrences. Can’t recommend this branch of Enterprise highly enough!

Enterprise can be hit and miss, depending on the location and the local management. On our recent trip, Pat took exceptional care of us, anticipated our arrival, and even gave a discount we didn’t previously know about. Great customer service all around. Thanks!

Enterprise, National and Alamo are three car rental companies that are all owned by the same corporation. Enterprises «Catch» is that they are customer service oriented and they prove that by giving you the option of a drop off — so you don’t have to come to them.
On the surface this sounds pretty good, but what it actually means is that they will drive to your house — pick you up, bring you back to the car rental location, have you fill out papers and then you get to go. I don’t know about you, but this rarely works — ok — it never has worked for me.
For starters — I normally need the car bright and early in the morning — therefore I have to pick the car up the day before. If the day before is Sunday — they are closed, so I have to go on Saturday and they close at noon on Saturdays — so that means early Saturday or pick up on Friday — is this sounding like good customer service?
Ok — moving on … once you get to this location the staff are top notch and they do whatever they can to make renting a car as pleasant as possible. But that’s where it ends — with the staff, because the next issue is … your car may or may not be filled up. But that’s ok — all you have to do is bring it back filled to the same level as you took it. And we all know exactly how many gallons of gas we need to put into the tank to bring it up to between half and three quarters full — no problem — right?
The car selection itself is also weak — but typically the cars are clean and without issue.
For me — they know me at this location, I’m on file as a corporate account so my pricing is good and they might treat me a bit better then any olé person off the street. If I had more choices of rental car companies I would probably look into them, but living out here — I’m rather stuck!
Due to the staff — I will give this one 2 stars — otherwise they’d get 1!