Firestone Complete Auto Care

We brought our vehicle there for tires a while back, and the work wasn’t that bad. So when we needed a synthetic oil change and new spark plugs, we returned. It was kind of pricey. Five quarts of synthetic oil cost $ 11.00 a gallon. It’s about $ 7.00 at Walmart. Four plugs cost $ 39.96. With labor, the total cost was $ 165.19. By comparison, we did the same six months ago, in Oldsmar Walmart, and it cost $ 49.88. They also showed us a sparkplug they’d replaced. It looked like it had been covered in oil. The salesman then printed up an «Estimate» of the things he suggested we get done to our van very quickly, implying we’d be in peril if we didn’t get it done soon. This included Flushing the cooling system and adding new coolant, (We’d done that a month ago) changing the cabin air filter, whatever the hell that is, a «battery corrosion package (We bought a new battery last month and bought a $ 3.00 corrosion protection kit), they wanted to remove and replace a tie rod, replace engine gaskets, and do various other work on our 2006 vehicle. The total cost was $ 722 and change. We said, «Thanks, we’ll get back to you. The next day, we went to Mike’s Dealer Alternative Auto, Inc., at 715 Main St., Dunedin, and asked the owner, Michael Ritt, who is an ASE Master and Former GM Master, to see if he could do the work less expensively. He said he’d check it out. Later, he called us back and said «I’ve checked your van stem to stern. It’s in perfect running order. You don’t need any work.» We thanked him effusively, and then went to his shop to pick it up. He pulled out a folder with papers in it, and then handed us the key. I asked him what we owed him, and he said, «I just checked it out. There’s NO CHARGE FOR THAT. After I picked myself up off the floor, I said, «Can I at least give you 20 bucks to buy some beer?» and he said, «I wouldn’t turn it down» with a fiendish grin on his face. My advice is this — -Don’t even think about Firestone. Not a thought! And get your self and your car to Mike Ritts Place, at 715 Main St., Dunedin, to get and honest job for a very fair price. Good Luck!

Excellent service and very courteous staff. Changed my headlight in no time at a very reasonable price… just in time for a long trip the next day.

Had a great experience there last weekend. Techs were all very friendly and helpful. I was given very prompt and honest service and will definitely be back!

I booked an appointment 24 hours in advance to get my oil changed, air filter changed and my tires rotated.
I have a tall vehicle that is hard to put on the left. Collin warned me that he might not be able to do the tire rotation because of the size and weight of my vehicle. The problem was that it took him an hour and a half to tell me that this is going be a problem, and told me it would take another two hours to be able to rectify the situation. On top of that hedid not order the air filter yesterday and it would not be available in a timely fashion at this point. A little communication would’ve gone a long way. Now they have a very ticked off customer on their hands.

After writing this review I was contacted by a social media customer service rep from Firestone to ‘fix’ this situation. All their process did was funnel me back to the same store manager who was on site during this whole horrible experience. Thanks for pouring salt in the wound Firestone corporate — your customer resolution process is flawed.

I had a flat tire and went to Firestone to get it replaced. I didn’t have much money so I only wanted the one tire. The manager told me that all 4 of my tires needed to be replaced. He showed me the tires which were, in fact, bald and cracking. There was also steel belting showing through some of them. The manager didn’t have the tires I needed in stock, but he called around and found them at another shop. He said he would be able to pick them up on his way to work the next morning, but said he was really concerned for my safety in the meantime. He actually recommended some competitors in the area and said that he would rather me go to them and get the tires changed right away than drive around on unsafe tires. I did exactly that, and the price was about the same as what Firestone had quoted me so I think their prices are competitive. I was very impressed that someone was more concerned about my safety than profit and I plan on returning to Firestone the next time I need service.

Lori and I were going to a restaurant over in Oldsmar. I was driving our 2005 PT Cruiser in the parking lot. Went up on the curb with the right front tire. Heard it blow out. An amiable young Englishman changed our tire, putting on the «alleged» spare because it was 24 hours before we had planned to rejoin Triple-​A. We gave him $ 20 and came home.
Today, I did a search for tire places nearby and came up with three. Tire Kingdom, National Auto Service and Firestone. Figured out what tire I wanted by searching online and then called each one.
* At Tire Kingdom, the guy on the phone seemed stoned and his price was $ 85 plus tax.
* At National, the guy seemed pissed off that he got stuck answering the phone and he had a tire he could order which would be $ 88 plus tax or one he could put on today which would be $ 100 plus tax.
* Called Firestone and a nice young man introduced himself as Dustin, listened to my specifications, answered my questions, told me it would be $ 73.53 plus tax. Said they weren’t really busy so I could come by whenever I wanted.
Naturally, I chose Dustin and Firestone.
Like most adult males, I go into a auto repair place expecting to be ripped off, two-​timed and taken to the cleaners.
Sure enough, when I got there, Dustin was busy (it figures, I thought) so I talked to a guy named Ryan. He listened to my spiel, wrote up the order to match what Dustin said it would be and handed the keys to Mark, the actual mechanic.
As expected, Mark found one thing unrelated that needed to be done and one thing very related that needed to be done and actually brought me a computer photo of my alignment to show that it needed to be aligned. (Not a surprise, as both Lori and I have driven up on our share of curbs.)
Dustin and Ryan outlined exactly what each thing would cost and didn’t hassle me when I agreed to the alignment but not a brake fluid flush (although they did give me the card which shows the exact condition of the fluid so I can do it later.)
I was in and out of there in just over an hour and they handed me paperwork that showed what they did and what should be done and thanked me for coming by.
I tell you this story because their boss is away on vacation and I can’t tell him until he gets back. These three young guys did their job correctly, with a good attitude and they did not take undue advantage of me even though I’m an old man. This kind of service is to be praised because it is often rarely found.
For that reason, and for no remuneration whatsoever, I recommend the Firestone location at 952 Patricia Ave (right off Main Street, behind the KFC) in Dunedin FL. Call them at 727−733−4177 and tell them that Lary Crews sent you.