MECU of Baltimore

I noted the location can be quite busy during the weekday. I have only been there once. The staff was pleasant enough and it was a slow day so I was waited on immediately. This location is very close to my home and I like that it is opened on Saturdays so I will continue to go to this branch. Besides that, MECU saved me loads of money with a very low interest rate on a car this year so I won’t be saying anything negative.

I’ve never been to another MECU, and I’m not a fan of this location. If you need to work with someone, expect to wait a significant amount of time. The only friendly account manager I’ve encountered, it turns out, was rotating in from another location to help out with staffing shortfalls. I’d avoid this place if possible.

This is where people go to work when their customer service skills are so poor that they are fired from the MVA. If you are the only person in line it will take about 5 minutes to call you to the teller window. If there is a longer line, commit to an hour. They have an operating system that is antiquated and is difficult to process transactions on. The tellers act like you are evil slime. They are so miserable working there that they barely speak to each other. I have seen new tellers smiling the first week, and then they drink the Kool-​Aid and act just as miserable as everyone else.
We were there on Friday and the man who works on the teller line bleats out in a barely audible voice that he is available using a one syllable word. I’ve seen older people in here who can’t hear him ever and he refuses to raise his voice. (Frankly, I think he is violating the ADA.) In the time we were there, the only thing he said to me was «Who’s the primary?» Because I have worked at a credit union I knew what he was talking about but he was probably furious because I thwarted his opportunity to sneer at me.
I only go here if I can’t process my transaction on line (i.e. deposit a paper check) and I save them up because it’s so depressing to be in a place where employees show up for work simply because they didn’t die the night before.