United BMW Gwinnett

Zach did a wonderful job with the new vehicle delivery. He took the time to explain the features, and truly went above and beyond. Good customer service is hard to find. But Zach nailed it! I would strongly recommend United BMW and encourage you to spend some time with Zach.

I recently purchased a vehicle from United BMW after going to Global BMW and getting nowhere… but wasting my time. The experience was seamless, no hassle or haggling and very straight forward. My sales associate was Josh Capps and he was a pleasure to work with can’t say enough nice things. He is knowledgeable on his product and was honest. It was quite late when I purchased the vehicle, so Josh offered me to come back for the delivery «which is the walk thru». When I came back for that a week after I purchased the vehicle thats when I met Zach Cardaropoli again very pleasant and knowledge employee! he showed me many features on the vehicle that I didn’t know existed. He even cleaned it while I was there=NICE!
The GM Chris Dunbar even came over and congratulated me on my purchase that was just unexpected and icing on the cake for A+ for customer service!
I will definitely recommend Josh to my friends and family who are in the market of purchasing a vehicle.

I have a really nice and polite Service Advisor. They give you good loner cars and are very friendly. The Service Department is horrible and the quality of repairs that are completed are way below par. I have taken my car in for repair and upon pickup, the problem was still there. I then have to spend time explaining to the Service Advisor and then the Shop Foreman what is wrong with my car. This has happened on several occasions. My car is also dirty upon pickup. The last time I was there, the mechanic had left one of his tools and a pen in my car. If they were concerned about their Customers, there would be some sort of quality inspection before a car is returned to a customer, to ensure that all concerns were adequately addressed.

Do not get your BMW serviced here! They charge way too much. Go to a certified mechanic elsewhere! Google one near you and save $ 400 or more on major repairs.

FORTY SEVEN MINUTES AND FIFTEEN SECONDS. That’s how long it takes to get through to their service department. Just in case you were wondering…

Excellent team! Purchased my vehicle here with a trade in, no hassle! best price and best service. Ask for Stephen Matz! Don’t buy your BMW from anywhere else. I’m thinking about buying again and though I’ve moved out of state I still ask Stephen to help me find a great vehicle to meet my needs because I know I can trust him to do so. He is very knowledgeable and helpful and a joy to work with.

I came here searching for a new car, and I will have to say the new car sales manager and his staff are a bunch of clowns. I couldn’t take them serious with their 1960s sales tactics. Seriously, if you are reading this review, this place is a joke. BMW’s reputation is saving them from shutting down.

The worst dealer ever. Spent two hours test driving, looking at warranties, etc, just to be told the car had already been sold! The most inept, useless POS people ever. STAY AWAY at all costs. So let me tell you how I really feel.

The customer service is awesome, my only issue is I believe that they can accommodate their customers more if your waiting 2 hours for your car to get serviced, maybe donuts to go with your coffee? Or maybe I just really like donuts. Ever since my husband told me that other car service departments have breakfast and other amenities I expect more now. LOL! Anywho I really do like the way that I’m treated and they even washed my car before my keys were given back to me.

I scheduled an appointment directly with a sales person and told him that I was on my way to purchase a vehicle. When I arrived at the dealership 15 minutes later, the place was a ghost town. The salesman that I had spoken with was nowhere to be found and apparently wasn’t answering his pages. I waited around with no service for another 15 – 20 minutes, then decided to ask another salesman for assistance. No one wanted to get involved, they just advised me to be patient, so I left the dealership extremely pissed off and frustrated.
The salesman then calls my phone as I was driving away from the dealership and explained that he was busy looking for the vehicle that we had discussed. I told him that it was too late because I had already left the dealership. Had he been expecting me upon my arrival, or at least communicated that he would be unavailable for a bit, then I could’ve accepted that. Which wasn’t the case…

Purchasing a car from United BMW is effortless and customer service oriented. Servicing your BMW is another story. I have a few friends who have their car serviced there and have had the same issues. If they tell you 2 hours expect to be there 5 hours. Expect nonchalance when and if you question the timing. After waiting for 7 hours I was told my paperwork would be emailed to me. After a week I was finally able to leave my 3^rd message and received it. No apologies, no excuses, no nothing. Oh if you call good luck. The local number is ALWAYS busy. After posting my review I read a few others. My experience with Scott G was not an isolated event.

No more long~~~~~~~~~~~~ description of what happened here at UNITED BMW GWINNETT, they are the worst ever!
purchasing Bimmer from here is fine… but please i do not recommend going there for any kind of service.

We Recently purchased two new BMWs and our Sales Consultant was Ervin Goggins — he supported both transactions.
Over the years, we have purchased a BMW from every dealer in North Georgia however the experience at Untied BMW Gwinnett and working with Ervin has been, by far, the best BMW purchasing experience out of all these dealerships! And believe me — we were difficult buyers — had to test drive all kinds of vehicles and ask a million questions!
–Easy to contact.
–Knows the product.
–Doesn’t leave you stranded in the lot.
–Just the right amount of attention to you.
–Made sure EVERY step in the purchase and vehicle delivery process was completed — didn’t leave you hanging and wondering who was doing what, and when.
In addition, we also had an equally exceptional experience with the other teams involved in the entire purchase process — John Furlow (Sales Manager) and Sabina Dervisevic (Finance Manager).
If you’re in the market for a vehicle, stop by and ask for all of them by name — we are both sure you’ll have an equally great purchase experience!

Had a really great experience! Thank you to Ovie and Lee who helped me through the process!

What a disaster. My husband went in to purchase me my dream car as a surprise. He drove 4 hours into town (he works away from home) to visit this dealership and purchase a 3^rd car from them. He spend 8 hours there finalizing the deal. The car (a 750 Li) had to be brought from the Roswell location cause they didn’t have any in stock in Duluth. The car needed several things replaced so that was part of the deal to have that changed a few days after the purchase. My husband drove the car home and the following morning as I’m driving my daughter to school several messages appear on the screen that there is a transmission malfunction amongst several others. The car kept making jerking motions and wouldn’t allow me to turn the car off or change it to park or anything. Another message came up advising me to tow the car immediately to the nearest dealership. Wtf I drove this car for less then 10 minutes and all this is going on? I called the sales person immediately and he said he would call me back. No call back! So I drive the car directly to the dealership and after spending 3 hours waiting for a loaner car and some information on what is going on, I leave. Over the next 8 days I’m assured by the sales person that everything is getting fixed and to be patient. After 8 days I’m told the car is all fixed and to come and pick it up only to find out as I’m driving home that the issue still remains and nothing has been done about it. I was assured that the issue lies with the Roswell location where the car initially came from and supposedly got fixed but I never dealt with them directly. I only dealt with Duluth bmw. Needless to say I demanded my Lexus back that was traded in for the 750Li and even that I have to wait for to be returned to Duluth from the Roswell location in 2 days. I will never purchase ANYTHING from this dealership again –ever. I don’t care about the car, that can be replaced, but all the hours wasted is unacceptable.

Took my BMW 335i in for service
The wastegate was clearly making rattling noise and the two gentleman acted dumb as hell and asked each other «do you hear it? Cause I don’t». Are you stupid? Even a deaf person could have heard it.
Anyways we went inside and they told me they can diagnose it, if they didn’t find anything wrong with it. It would be a 2,500 $ diagnostic fee. Are you fucking crazy? I knew the wastegate was bad. as one of my friends had the same car and had the same issue.
Waited two days for them to call me back.
«Couple things Mr. Lee. GOOD NEWS! One of your wastegate is bad so we can replace at no charge. Bad news the 2^nd wastegate is bad but it is NOT bad enough to be considered a defect so we still have to charge you 2500 $»
How is that good news you byungshin?
After battling back and forth for a day with these dickheads, they dropped it to 600 $, which I still should not have paid to these god damn crooks.
If you need service, go somewhere else
Stay away from Beasily. He’s a god damn crook. I’m warning the korean community to stay away from United BMW.

They scheduled an appointment at 730am… techs aren’t scheduled in until 800am. Waste of time! Been here for 2 hours for 1.5 hour appointment.
Free coffee though! Lol

I do not like shopping for cars. Let’s get that on the table first. And that is precisely why I come to United BMW when I am in the market for a new car.
Most recently, I was in the market for a new vehicle. I have worked with Tolli Poff in previous transactions and she brought in Kalesa Basden to assist. It was simple and pleasurable — I could not ask for more.
I will go back next time I am in the market.
One other thing — the service department is stellar, too. Greg Hall has been my service advisor for my last 2 cars. He takes great care of my cars and always gets me a loaner. High marks for the service department!

Purchased a 7 Series about 3 weeks ago; great purchasing experience. Josh Porter showed great customer service skills and approached my financial situation with a no hassle attitude. If shopping for a BMW, go to United BMW of Gwinette and ask for Josh; he’s the young energetic fellow that’s excited about his profession!!!
K. H.

This was my very first car purchase at a dealership, and without family or friends there to help so as you can imagine I was slightly nervous. My sale rep Nicolas De Luca was absolutely fantastic in helping me understand my purchase and in doing all he could to get me where I needed to be financially. Finance was a breeze, and Mr. De Luca made the whole buying experience a laid back well informed experience for me. Absolutely wonderful team, don’t miss out by prior bad reviews.