Suddath Relocation Systems

Suddath made my move across country the easiest and most stress-​free process. Their teams were efficient, professional and kind. I have had no complaints the entire process. Will definitely be using them again.

This company was great! They answered all of my questions within a very acceptable time frame, replied to my emails with thorough answers and my move was handled with care. I will definitely use this company again. Wendy was my relocation specialist and she was great! Very thorough and precise with her schedule. Awesome customer service!

Amazing experience with Suddath. Moving from St. Louis to Austin couldn’t have been easier From start to finish, the communication was great, all the movers were professional and they hit EVERY timeline. The most important thing… I was able to get my coordinator on the phone whenever I needed. After a move, 2 months of storage, we delivered 498 out of 500 pieces. I will take this rate any day. The only issue I had the entire time was the 3^rd party company on the Texas side. They should think about changing them.

Great group of folks! We have moved many times due to my husband’s job and this was, by far, the best and most efficient move. Everyone we worked with were friendly, helpful and professional. Will certainly use Suddath again!

Excellent service! Suddath Relocation Services moved our home. They showed up on time and were extremely professional. From scheduling to move day, this was the smoothest moving experience my family has ever had. I highly recommend them for moving.

Our move was excellent! The movers were punctual, professional, and hard working. We had a lot of stuff to move, and they even managed to work through a few last minute hiccups (broken elevator). Would definitely use this company again, as well as their great crew! Thx much!

We have moved out of state several times, and after our last experience (with a moving company I’ll not name) I was feeling very stressed out about this one… However, from beginning to end I always felt that I could call our Personal Move Counselor with any questions or concerns we had. Even when our place wasn’t ready and we found out MID-​MOVE that we couldn’t get into our house, she handled everything to put our stuff in storage and get it delivered at a later date! The movers themselves were friendly, clean, courteous, and fast (but careful!) I don’t know if they did it on purpose, but we even had one mover who was there moving day, came to do some unpacking, and also came back 2 months later to pick up our empty boxes! Seeing a familiar face makes things much more comfortable :)
Over the course of our 1300 mile move (and storage), a couple things inevitably got bumped, but the claims department was so easy to work with! They sent the furniture repair people out for an estimate the following week, and called me back before the end of the week to get things settled. I was so impressed by Suddath– I hope others will have the same great experience we did, because moving is so stressful!

We recently moved from El Segundo, California to Alpharetta, Georgia and after shopping around with moving container companies we ultimately chose United Mayflower (and also Blue Chip in California; Suddath Container Systems in Georgia; both by affiliation with United Mayflower).
As a consumer, my entire point of hiring United Mayflower for my move was to avoid any stress caused by moving — unfortunately I did not receive that service.
Our container was scheduled for pick up on August 1, 2014 in the afternoon with the labor scheduled for that morning. The labor (Joe and Hugh) called throughout the day pushing back the loading time because they were running late — it didn’t bother me because we were leaving a few days later and I didn’t mind packing up later in the day. What I DO mind is that the driver arrived to pick up the container and was upset (seemingly with us) that it was not loaded — I unfortunately assumed that they were COMMUNICATING with one another, which they expected us to do for them. Eventually the movers arrived, and took quite a while to load our belongings. This is because Joe decided it would be a good idea to break down our couches, which are very heavy to carry in one piece. I did not want to make his job any harder than it already was and he reassured me many times that my couches would be easily reassembled in Georgia. It took him forever to break down the two couches, while the driver stood around for two hours, complaining that he wanted to go home and that they should have just carried them down in one piece. As a consumer, I don’t need or want to hear these men bickering about something so ridiculous. ***As a disclaimer, Hugh was incredibly professional, did an amazing job, and I would recommend him to anyone.*** Eventually, the driver asked if it would be okay to pick up the container first thing in the morning on August 4, so he could go home for the day. I agreed since that was the day we were leaving anyhow.
The process of moving the container from California to Georgia went completely as planned and I have no complaints about the time it took for this part.
When our container was delivered in Georgia on August 20^th, the movers (Brandon and Jeremy — great guys) arrived immediately and began unloading everything in an efficient manner. They informed me that the couches should not have been broken down in California in the first place and they did not feel comfortable reassembling them. They then informed me that another company would be sent to do the couches and to get in touch with a gentleman named ‘Michael’ with United Mayflower about the timing for this event.
I did call United Mayflower and they informed me that it was my responsibility to reassemble my couches and gave me an 800 number to another company that reassembles furniture. I became very furious and said that was unacceptable — the man proceeded to tell me that he would get in touch with Blue Chip to determine why my couches were broken down and would get back to me. He never did. I called Blue Chip and left them a voicemail myself. Never heard back. Eventually, about 6 or 7 hours later, another man from United Mayflower called and informed me that he found a company to reassemble my couches the following week (when I already told them I would not be in Georgia that week).
When my husband got home that evening, he decided he did not want to wait that long and stayed up until 3 AM figuring out how to reassemble our couches — he called United Mayflower the next morning to inform them that we no longer needed any help and we were offered nothing for our troubles.
I am completely disappointed in the lack of communication that occurs between United Mayflower and its affiliates — particularly in California. Had our driver and movers been in touch in El Segundo, I wouldn’t have been placed in a strange position to communicate between the two. Also, had there been better communication between our movers in California and our movers in Georgia, I would have insisted that our couches be kept in one piece. The stress that occurred on August 1 and then again on August 20 is reason enough for me to never use them again.
Not only that, but the labor portion of our move cost us $ 1000 — when we moved from Austin, Texas to El Segundo in early 2013, we used PODS and hired movers on our own — labor then cost us about $ 400 total and our couches were moved (in one piece) with no problem. I would much rather go through the process of finding movers on my own, knowing that everything will be DONE and complete without the worry of me having to reassemble things on my own. We used ‘Square Cow Movers’ in Austin and ‘Man With A Truck — Moving & Delivery’ in El Segundo — I recommend them whole-​heartedly.

They say moving is one of the top 3 most stressful experiences of your life. When you uproot your family (so long friends and neighbors!) and move almost across country, that can be particularly true. However, with the right mover, that stress can be significantly reduced — and I mean significantly! That why I am recommending Suddath Relocation.
I interviewed three van lines, and by far, Suddath had the most professional staff in terms of a moving consultant. Sonja was on-​time, thorough and flexible with the quote; we sold a lot of heavy items knowing our new home would not have enough room to keep them. Each time that happen, we had to connect with her to get the weight adjusted. She did it with a smile and complete understanding of our situation.
The packing crew was also very professional, friendly and hard working; and fast as heck! Nothing was broken (not even a light bulb) when we unpacked in our new home.
Finally, our driver and loading/​unloading crew was unbelievably good and hard working guys. We moved in late May in Atlanta, when its getting pretty toasty in terms of weather; these guys worked their butts off to get the job done. Our driver, Chris, was a master of organizing and a true professional.
My family and I loved this moving experience. The folks at Suddath know what they are doing, gave us a competitive price for a full-​service move and delivered on-​time throughout the entire process. If you ever have the need to move from Atlanta or several other major cities in the country, I would HIGHLY RECOMMEND Suddath.

I want to spare you all the pain I have endured (and continue to endure) with this horrible, dishonest business. Please save yourself the time, money and aggravation right now and look for another moving company. I paid $ 5100 for a SAM move with delivery from Atlanta to NYC. My belongings left my house in a SAM unit with the lock I had provided. On delivery day, my belongings showed up in a large, unsecured moving truck — not my SAM unit. I asked the movers what happened to my locked SAM container. They said they didn’t have the right tow truck available that day to deliver the container, so they had to cut the lock and repack my belongings into a large moving van. Several items of furniture were destroyed, damaged or scratched. The legs on my coffee table and end table were completely ripped apart. Boxes were smashed. Wardrobe boxes were so dented up that my clothes were crumpled to the bottom of the boxes. I paid for the SAM move because I was assured my items would not be tampered with and remain secure during the move. They broke my lock and moved my belongings into another van without my consent! I considered a lawsuit, but decided it wasn’t worth the time or energy. Now, several months later — I receive a notice from their collection department stating that I owe them $ 2000. I have no idea how they came up with this figure. I paid the entire contractual amount of $ 5100 in full prior to the move. So looks like this painful saga with Suddath isn’t over.
UPDATE:
I did have to consult an attorney, as they actually wanted to charge me $ 2000 because of the extra time and labor needed for the movers to break the lock on my SAM unit and re-​pack my items into the moving truck — all of which I did not consent to nor was part of my moving contract. They even threatened to take it to a collection agency! Imagine the audacity of this company that was negligent, breached my moving contract, AND destroyed thousands of dollars worth of my furniture — now harassing me for more money and threatening to taint my credit! Their corporate office (United Van Lines) finally dropped this once I filed a complaint with the BBB and consulted an attorney. In hindsight, I should have sued them for breach of contract and negligence.