Smile Design

I have been seeing dentist for over 50 years and most times liked them all, but have fad to make changes due to insurance coverage. Well thought I would try Dr. Gerald McFadden. Huge mistake. When you make an appoint for an annual exam that normally is xrays, cleaning and a consult /​review with the doctor. Not in my case. Appointment time 9:00. got there filled out new patient paperwork. Was called back at 9:45. Dr’s assistant does xrays by cramming something so large in my mouth that just wouldn’t fit. She seemed to be annoyed when I could not open my mouth large enough for it to fit and scraped me up pretty good. Was annoyed again when she had to go locate a smaller device. Never asking if I was ok. I made it through the x-​rays and then she says the doctor will be in, in a moment. I said aren’t you going to clean my teeth first? She said we don’t have you scheduled for that. I said what do you call an annual exam? Brain dead she had no clue. The dentist Dr. McFadden comes in and doesn’t even introduce himself or shake my hand. And ask what I am there for? Really? I said and annual exam and cleaning then he goes to tell me there are various types of plans and that he needs to examine me, which I allowed. Then he tells me I have to come back for a cleaning and I was like I took time off for work this and you all will do a cleaning today as I can not come back another time, and this also looks like away to scam another payment off me and the insurance company. Needless to say they squeezed me in with an hygienists who began work on me at 11:14 as I looked at my watch when he started and was completed at 11:26. Really 12 minutes to clean my teeth. Really…
Something I forgot when dr. finally made it to exam room it was 10:30. Ok had xrays already but went on to say when I was pressing for the cleaning that my appoint was at 10:30. NO I said it was 9:00 o’clock. I even called before arriving and told them my name and appointment time and they never said no maam your appointment time is 10:30. Nor did they give the regular confirming call the day before. Worst experience in a dental office I have ever had.