Porsche Design Driver’s Selection

In marketing, the concept of premium pricing dictates that you charge more for something that is perceived to have better quality (or offers better service, more stuff, etc.). Much like any other business, Porsche is focused on profit, and makes more profit per car than any other manufacturer worldwide (over $ 22k per vehicle). As much as I despise this fact, I love the cars they crank out, so I’ll likely continue being a Porschephile for life.
That said, I expect a high level of quality/​service from this store. My wife bought me a lovely gift from here that, given the price, should’ve been of impeccable quality and should’ve been accompanied by a great shopping experience. While stylish, it wasn’t perfect, and to make matters worse, we had been overcharged for it so we opted to return it. We then battled with customer service 3 times: the rude and incredibly obnoxious service rep first denied that she had overcharged us (because she didn’t know how to do simple math), and after issuing us a partial credit for that, said that our return is being «processed.» We’ve been waiting two weeks and counting for a prepaid mailing label to actually return the item, meanwhile, I bought a $ 3 defective ink cartridge from China, and they electronically sent me a prepaid mailing label that same day. How’s that for service?
Anyway, this store should certainly not reflect (too much) on the Porsche marque itself, but it’s safe to say it’ll be the last time we buy from it.