Pep Boys

Went to Pepboys 4055 Pleasant Hill, Duluth.
Customer Service Representative in Service Dept. acted like asking to have my battery checked was such an inconvenience. So I left.

We are fairly regular customers…
The store is routinely messy and it’s rare to actually find what you need in the place it should be. Even rarer is being able to find the actual price.
They maintain a lovely clearance table at the front of the store that has items just piled up in no order with no price tags. Is it any wonder nothing gets bought?
This morning’s visit really drives the issue home, no pun intended. We get our tool (still have no idea of the price), go stand in line at the counter. They have several registers but the only one that’s apparently open is occupied by a non-​English speaking customer and 2 pep boy employees. They seem to be telling him how to rebuild his car from the ground up. No one ever acknowledged us, they just continued trying to communicate with this guy while we waited and waited. Finally a third employee had to come and open a register to take care of us and he was great.
Unfortunately this is a common theme here. They are definitely register-​challenged.
Still with all their issues we’ve never left empty-​handed, they’ve always had what we needed.

Horrible. Should have read previous review. Zero sense of helping the customer. Needed 2 fuses replaced on a 2002 expedition.. they couldn’t find fuse box.
Seriously? Lol. Ineptitude is bad enough, the lack of caring or communication was worse.

Not impressed. They tried to rip me off– told me I needed $ 500 worth of rotors and brake pads. Something didn’t feel right and when I went to tires plus they were able to resurface my rotors for $ 70. And right now I am the only customer in the store, having to wait 10 minutes to do a return. Won’t be returning to this location. Tiresplus has a customer for life.

I can’t speak specifically to automotive services, but I can tell you that the staff here is one of the more thoughtful, caring groups of guys I’ve ever encountered. When my mother’s dog got loose recently the guys working here went out of their way to catch her and keep her until I could come and collect her. Then they were so kind they even offered to put plastic and paper down in my car so the dog didn’t dirty it. Good citizens here!

I like pepboys. They have great selection of tools and items that I need. However, this location have problem. There customer service is by far the worst i’ve ever seen. I had to deal with two employees there and they were all very rude, spoke to me with an attitude, and made me feel very scared to ask them about anything due to their stereotypical response. This was my second time at this location, and first time i visited I called the HQ and spoke to the representative about lack of customer service this location had. I spoke directly to HQ bc i really like the company. 2 days later i went back to pick up some supplies, guess what, another employee with bad attitude. I think the manager at the location needs to realize how important customer service is nowdays. Eventhough i like pepboys, i will not go back there nor any other location.

I’ve never had a car serviced at Pep Boys, but I do go there for items like light bulbs, touch up paint, and accessories. I find their prices to be reasonable. They’re also open long hours for those Fix It Yourself challenges that come up late in the afternoon. My experience with their ‘discount brand’ aftermarket parts is not real good. Buy a national brand instead of saving ten bucks on a cheapo– you’ll save yourself the frustration of a reinstallation when the junk part doesn’t work/​fit right or dies a month later. Don’t count on their counter guys to be real knowledgeable either, but that’s true everywhere nowadays.