Peachtree Service Experts

**Update**
A day after the review, the apparent owner responded here, asking me to email the office. I did send to that email.
However, a day after that, the man I was told was the service manager, Wayne, did not respond. Instead, he waited until I contacted the office *again* and finally answered saying he had called. He hadn’t.
The office took another two days to call for payment.
In other words, they were great about answering here, trying to show a professionalism that does not exist in their office.
I talked to the owner this morning, who assures me they don’t operate this way. They do. At every step of the process, and from management to technicians, they will tell you one thing and not follow through.
I’m getting a second company to inspect their work because of the lack of trust I have in them.
I repeat: Look elsewhere if responsible work matters to you

Spoke with Rick and cleared up some misunderstandings. He was very professional and courteous. I still think their prices are to high. I understand their need to charge more for services and parts they provide (they need to make money). But to increase the price of a capacitor by 1400% is more then a little ridiculous. I did increase my 1 star review to a 3 star.

Don’t call these guys. I wish I hadn’t. After spending $ 800 on repairs that may not have been needed our HVAC is so loud we cannot sleep. Have had techs come out 3 times. First time he replace the defrost board after I repeatedly told him we need the Zone control in the attic needed to be replaced. He ignored me and replaced the defrost board for $ 545, HVAC still didn’t work.
Then he said Oh the zone control does need to be replaced $ 245.
Called him back because it is so loud now we cannot sleep and he told me that’s just normal noise and I’m not use to it.
Another tech came out and they said basically the whole unit has to be replaced. He was guessing since he couldn’t hear the noise.
Called this morning at 4:45am to try to get a tech to come out and actually listen to the noise since it only happens when its really cold in the morning. Got a call back at 7:30am saying someone could be here between 10 – 12.
So I spent $ 800 and now we can’t stand to have the heat on and have to call someone else.
Save your money.

Totally tried to sell me a new furnace when not needed. Did not fix furnace, told me something needed to be replaced when it didn’t, and quoted much higher prices for replacing entire furnace.
Repairman said previous repairman had rigged some wires bc a switch wasn’t working (why the switch wasn’t replaced at that time remains a mystery). He looked at his records and realized HIS company had been here Feb. 2015 and must have rigged it. He conveniently said that repairman wasn’t with the company. Told me unsafe to repair the wires, and in addition the draft inducer was working sporadically (bc I had seen it working while he was down there) and would have to be replaced for $ 600 — $ 800 but best thing to replace entire furnace. His salesman showed up unexpectedly, and hard sell on $ 3100 to $ 6500 system. I said I’d discuss with husband, they left, and left everything «as is» — did not replace panel, did not replace «rigged wire», etc. Called American Energy and Heating (Decatur) and repairman said needed new switch, and he temporarily repaired it until switch could come in. Suggested I consider new furnace down the line. I asked HIM how much it would be and he said $ 1800-​$ 2500 for similar system.

My husband and I called Service Experts after receiving a timely mailer (first mistake). One of our units wasn’t cooling as well as at did in the past and both needed to be serviced. Our units are old, and we were also doing a test run to find a company we like to replace both units (and to take care of them in the future). The tech came and serviced both units in addition to repairing the sluggish a/​c unit. He was pleasant and the price seemed reasonable. We thought that we had found our HVAC company!
2 weeks later, the sluggish unit is not running, and the company does not stand behind its 100% satisfaction guarantee. I most certainly am not satisfied! After speaking with a customer service representative, the company agreed to waive a service fee to check out the problem unit. Despite this agreement, the «after hours» tech named Rick called, told me that he did not have time to confirm that our service fee had been waived, and said that «he comes when he wants,» not around 9:00 as promised by the company representative. When I insisted that I had been told otherwise and that he needed to spend some time to double check this, he hung up. Rick will never do work in my home.
He called back awhile later and left a voicemail explaining how my statements «were not true.» Good riddance, Service Experts.

From Google search, to live chat to final receiving a call from a friendlier technician it tool less than 20 min and saved me from freezing cold night 10 degree wind chill on the night before V-​day. What a savior!

Customer number 263 – 112. Still frustrating to deal with. Had routine service Nov. 20, 2014. Jan 14, 2015 got an email saying it was time for our prepaid service so I called to schedule. Turns out, the Nov. 2014 service was the prepaid service. The gal wanted to give me «the excuse» of why this happened. (I got «the excuse» of database not being integrated with the notification system 5÷23÷2013). Next day, 1-​15-​2015, I got a robo call telling me to call for my service. I called the number and asked not to be on the robo call list. Guess what? The fellow wanted to give me «the excuse» of why he probably couldn’t take me off the robo phone call list. If Peachtree Service Experts (now Service Experts) was «working on the problem» of centralizing the customer records with the email notification vendor and phone notification vendor back in May 2013 and it’s still happening in Jan. 2015, corporate is ignoring this integration problem. However, they are well versed in «the excuse»!

We’ve used Service Experts for the 35 years that we’ve owned our home in Lawrenceville. They replaced a very old system that came with our home about 21 years ago and last spring installed a new Lennox air conditioning unit, furnace, thermostat and all of the duct work. We have always been happy with both the technicians and their professional services rendered. We are happy to give them an «A+» recommendation as long-​time customers.

I had work done by this company several years ago and was very disappointed. I felt like their goal was to sell me a new air conditioner no matter what. I paid for a service contract and got nothing but sales efforts. I would never use them again and told them so… and yet they keep sending me junk mail.

I placed an emergency call last night around 11 p.m. (since they advertise ²⁴⁄₇ service) when my condo unit’s AC was leaking (in my unit and into the unit below, and the tenant below said he couldn’t sleep until the leak was fixed). They told me that the technician was on another call, and I’d be next. The next morning I realized that he never showed (or called) so I called to check and they told me that he must have decided it was too late and just «held the ticket». She told me she would just page him, then later called and told me he never responded to the page and I’d have to wait until the office opened. When it opened, someone called me and apologized for my ticket being ignored the previous evening, and told me they’d send someone out between 9 and 11.

I have used PE for years, unfortunately. They have replaced both air conditioners;both have failed right out of warranty. Their service call, 85.00,was not deducted from the bill, as they said they would do. They failed to order a part for a compressor for a week, making it two weeks before they replaced it. They tried to sell me a new system, regardless of the fact that only the compressor was bad, and was under warranty, which they also failed to mention. Bad News Bears!

They came on time and the job was completed in a timely fashion. I am very thankful for their timeliness. The problem came with the charge. $ 447.00 to replace a thermostat. When I asked the repairman why so high? His response was the thermostat they use cost $ 232.00…checked online and the thermostat retailed between $ 99 and $ 115. When he originally quoted me a price he said $ 347.00 (to include the $ 99 analysis) but in the end the $ 99 analysis /​service call was not included. Called the office the next day to inquire about the fee. They told me they charged a flat rate. I asked the flat rate and was told by Dave that I would have to talk to a manager. Dave put me on hold and then said no manager was available. My question, again, «What is your flat rate for replacing a thermostat?» his reply, «I will have a manager call you on Monday.» No call from the manager yet. $ 447.00 to replace a thermostat is highway robbery. Don’t do business with this company. I had to get my thermostat replaced the day before Thanksgiving. I was in a bind. After Thanksgiving I called around and all of the companies I called were much more affordable than Peachtree. Don’t let them rob you.

Dealing with this company has been one of the worst experiences.
They had performed some work on my HVAC in 2012 which, per their contract, carries a 1 year warranty.
The day before the term expired, my AC stopped working again. I called and they promptly came out. Then the technician proceeded to give me a quote for over $ 1000 to get the unit working again.
I felt the amount was a bit excessive, so I explained that the service should be at least partially covered by the work they did last year since it was malfunctioning in the same manner.
The technician (obviously) disagreed and also explained that he didn’t even have the correct parts to perform the work, so he would have to come back another day — and by another day, I mean, a week and a half later.
He also stated that the service call would be free of charge, since he didn’t really fix anything.
I did what every normal person would do on a hot June Atlanta day, I called a different company…
A competitor of theirs came out and fixed it at a fraction of the cost ($ 440).
Two months later, I get a bill from Service Experts for $ 99 for the service visit. To make matters worse, it didn’t come directly from them, but from a collection agency.
I’m still waiting for this matter to be resolved, however I will never use them or any of their affiliates again.

Our HVAC unit was making a weird noise, so I decided to call Peachtree Service Experts since they were the installers of the unit in our home. The person who responded to my call scheduled me for the next day between the hours of 4 – 6 but said that he would try to get someone out that day, and I would receive a call back if they could accommodate that. I didn’t receive a call back that day, but since my appointment was confirmed for the next day, it was no big deal.
The next day at 4:30, I hadn’t received a call from anyone from this company. So I decide to call the office. After I was placed on hold for 15 minutes, I was told that they did not have me down for that time, but they could send someone out between 6 pm and 8:40. I accepted the new window, because I really wasn’t comfortable turning the AC on with it making such a weird sound.
Suffice it to say, I haven’t received a call from them yet. If they cant get something as simple as an appointment scheduled properly, I definitely wont trust them with my AC unit.

I have used Peachtree in both my business and home for years. I have never had a problem with them. They have been very reliable and given me very good service. They nursed my old furnace for years, then replaced it with a much better one when it finally died. I’m surprised anyone would have trouble with them, b/​c it just doesn’t seem to be the way they operate their business.

I have updated my review because I received a partial refund. However, I still feel that it is important I share my experience.
I called on October 29, 2012, to schedule an appointment for routine maintenance between 6−8pm that night. My tenant waited for the technician to come. I found it strange that midway through the scheduled appointment time no one called to let me know they were on their way. When I called, the person I spoke to said there were 2 jobs ahead of mine and that the technician would arrive soon.
Approximately 5 minutes before the end of the appointment window, the tech calls and says he is not coming because he is an «after hours» guy who is not doing maintenance calls — he is only responding to «no heat» complaints. I told him that was ridiculous because I had an appointment. He said, «Huh, that’s weird because I have you down as an after hours call.»
When I told the technician I was going to post a negative review on Unilocal,he gasped and said, «Uh oh,» and then offered call the tenant and talk to her. Somehow, he ended up deciding to actually show up (after the scheduled appointment time). Then, he calls me and says it’s going to cost $ 160 because he turned the furnace pilot light on. When I told him I had a coupon for a free service call with a repair, he said he could not apply the coupon without it being physically in his hand. That was going to be difficult for me, as I am the landlord, and I live 3,000 miles away. I asked if I could e-​mail the coupon, and he said it was too late. C’mon — $ 160 to fix a broken pilot light? What a joke. That is a 5-​minute job.
After I posted my review on October 30, 2012, I received a Unilocal message from the owner, who told me to call the regional office manager. I called the manager and left two voicemails. As usual, someone other than the manager called me back, and he called me at 6am Pacific Time. I can’t even count the number of times I have asked them to note on my file that I live in California! Anyway, the man I finally spoke to at Service Experts apologized for the rude and unprofessional behavior exhibited by the service tech, and he applied my coupon to the service job (effectively refunding me $ 99).

Service Technician Long came to our home and did the twice yearly service on our two units. Very professional, very efficient and did it all in an expedient fashion.