FedEx Office Print & Ship Center

First time sending something other than basic mail via usps and I’d like to give a big thanks to KEN! Was a little overwhelmed walking in and not sure where to start. He was very patient, even when the key pad for me to sign wasnt working. Gave me options for sending with prices.
Thanks again. I know where I’ll go when sending anything other than bills.

I think the most disappointing thing about leaving this review, is the fact that majority of all the other reviews for this place seem to be 5*. Did I go in while the «B» team was in? Maybe the «C» team? Went in today, and literally received no help. Every single employee in there seemed as though they didn’t want to be there, and since they were there, it was like they had made the decision as a group to not do anything. I don’t get. Honestly, I don’t even care if the people were rude. This is a business where they «print» things. Be rude, print my stuff. I promise I wouldn’t have thought twice about the people working here 10 seconds after walking out the door. But I walked out the door with no prints. It would be like going to Starbucks to get coffee, and them only having orange juice. WTF?

²⁴⁄₇ cannot get any better than that.
I’ve been going to FedEx Office Print & Ship Center for many years. I just haven’t had a chance to go back again until recently (and more than once).
In the past, I used to go and get posters printed and it has been a success every time. This time, I needed to use the fax machine services because I had to fax over paperwork from my doctor’s office to my HR at work, more than one occasion. I also used the printing services since I had to print document from my USB drive.
It was quick, fast, convenient. I loved that. I just had to put in my credit card in the slot and do my thing and get out.

Open ²⁴⁄₇ and always excellent customer service.
Went here a few times for business purposes and these guys always exceed expectations.

I have only been in this location a couple of times to send a fax and scan a document or two, but I have to say that the customer service here is amazing. The lady who helped me in the computer station was extremely patient and helpful, and because I had my antsy 5 year old with me on this particular occasion, I ended up LEAVING my PURSE beside a chair in the back of the store by a computer. To make matters worse, I didn’t realize I was missing it until a good 5 – 6 hours later (we are talking 11pm on a Friday night). I was freaking out, and called the store, and the lady who answered assured me they had my purse and that it was OK to come pick it up immediately (of all places to leave my purse somewhere, I am glad I decided on a 24 hour location, lol). I arrived shortly after my phone call and the manager returned to the front desk with my purse and a «Lost and Found Book» for me to sign. She also made me show some form of ID (luckily I had my debit card in my pocket) before handing my purse over. I had over $ 200 in cash in my wallet and everything was there– untouched. There are still honest, good people in this world and I believe the staff at this FedEx Office location has employed the best. Thank you for your great customer service and thank you for saving my purse!!!

This place has the absolutely best customer service. They must have received some incredible training. These people know how to deal with the WORST customers ever. People can scream at them, treat them like they know nothing, and just take out their frustrations out of them and they remain nice AND helpful. I hope that I have learned something from them.
This place is always clean and cool. They give you suggestions on the best way to accomplish your goal and give you alternatives. If you are having a hard time figuring out something, they will help you through step by step to make sure that you get it right. (Even if you are just too lazy to do it yourself.)

I have had great experiences at this location. Friendly and very knowldgable staff that has always seemed to help me meet deadlines for getting things prepared quickly. Highly recommend!

I’ve only come to this FedEx Office to make copies and purchase items. There’s rarely a line, and the prices are more reasonable than I thought.
I went to OfficeMax down the road to see if they offered padfolios or resume paper cheaper, and OfficeMax was $ 2 more expensive for the same resume paper. FedEx Office beat their price on padfolios (by under $ 1) and presentation binders (by $ 1).

Due to its proximity to my office (about a quarter mile), this is the Kinko’s office location that I tend to use most even though I would rather not based on previous experiences. But desperate times call for desperate measures and all, so it’s off tot he Club Drive location I go.
It is not an exaggeration to say that EVERY SINGLE TIME in the past year that I have had to have documents printed here for a big presentation, such as signs, mini booklets, banners etc, there will at least least one error in the order. Often it is a size issue such as for a banner and they will either give me a credit (if it is close enough for me to use or time is very tight) or will remake the item.
I take the time to verify the sizes and details before placing the order and go over every item with the team member, so I truly can not fathom why they make so many errors, but they do. Other times, the mistakes are just sloppiness such as forgetting to put the easel backs on counter top signs or inserting the pages in the wrong order in a passport type booklet.
They would get a one star review, but they do seem to specialize in service recovery and sincerely apologize when they screw up, so I added a star for that.
However, when I use this location, I now add at least 24 – 48 hours to my project timetable to allow for the almost-​inevitable remakes!