Banfield Pet Hospital

My dogs have been a part of the optimum wellness plan since they were puppies. I enjoy having the plan very much and the option to go to different Banfield’s. I absolutely love Dr. Yu and Dr. Noël who used to work at this location and no longer do. I continue to go because it’s close to me, but that will change.
On this particular day on a Monday my 6 yo chihuahua had an appt. for a dental prophylaxis and a scraping/​removal of a mass on his chin. Prior to this visit on a last visit the Dr. I saw went over the plan and payment for the Monday I was going into so I knew what to expect. Long story short my dog fell ill and when I came in to drop him off I knew he wouldn’t be going in for surgery due to his illness. Side note… I showed up at the office at 720 am for a drop off with 4 other people to drop their animals off and no one showed up until 750 am. They take drop offs from 7 am until 9 am. Please don’t let people know you’re open for drop off early and not have staff there. I get a call at approx. 930 from Dr. Wroblewski who was professional and nice and explained to me due to him having nausea and vomiting the previous night that they weren’t going to go through with the cleaning and surgery due to possible aspiration pneumonia which I completely understood. She then proceeded to explain to me that she wanted to keep him to run some tests and x-​rays to find the problem of why he has nausea and is vomiting. I said ok. She stated she had a plan and would write it up and have a tech call me back within 30 min so we could discuss the plan and pricing. She did say she wanted to start with running blood tests and I said that was fine. The next thing I know it’s 1112 am when I get my next phone call from a tech named jasmine who proceeds to explain to me what sounds like has already been done to my dog. Basically in the conversation I felt like what she was explaining to me I didn’t have an option in and the reason I state this is she said an cray had been done and I said oh they already did an xray and she said yes did you not want that done and I said no, so she said she would take that off for me. Then she explains about the pancreatitis test that will be done, the Girardea test, and that he was given fluids and an injection. We discussed how he was tested for Girardea just three months ago and it was negative and was it necessary to have it done again. At the end of this conversation she stated after I’ve worked everything out would 140 be ok for you. I said yes I can work that out and she said ok that includes all the testing he needs done and two antibiotics, nausea/​vomiting meds, fluids, and the injection. I said ok. At 1158 I get another call back from jasmine stating alex is ready for pickup and that they found out he had pancratitis and a UTI. Again maybe it was a misunderstanding because from the first conversation it sounded like these things had already been done to my dog and I didn’t have an option and she states my end total is around 170. Again I just said ok. The office manager Rachel was helping us check out and generally when I encounter her she’s very pleasant. Well this encounter with her she made me feel like the whole situation with the money issue and what happened was my fault and I agreed to everything and she made me feel as if the reason everything happened was due to me. I felt like I was being attacked because I wasn’t exactly sure what I was being charged with. Again jasmine did explain some of what happened and some of what I was going home with but stated she would go over details when I picked up my dog. In other words I feel like I could have rejected some of the options of meds I was going home with but felt like because the Dr. Said it was what I needed then I didn’t have a choice. Rachel at one point looked at me and said so you’re telling my my Dr. And tech are lying to me. I thought seriously this is all a miscommunication issue and I feel like I’m being attacked. I don’t know if your staff is lying to you or not and frankly I don’t care because I know my facts and what I was told. I even showed her my call log to explain the Dr. Told me someone would call within 30 min. To let me know the plan and pricing and that didn’t happen. My next phone call was not until 1112… that’s an hour and a half after the Dr. Called me. And I imagine within that hour and a half they did what they wanted without conferring with me. That’s why I felt like I didn’t have a say or option in what happened.
So I’m frustrated with the miscommunication, the lack of professionalism, and the feeling of being attacked as a customer when all I ultimately care about is my dog feeling better. Of course I care about the money issue but in the end I didn’t mind paying for what needed to be done. In the end, because I was so frustrated and at this point crying my bf and I walked away with his meds without speaking to the Dr. Because we just wanted to get out of there.

I have heard many bad stories about banfield but it was a Sunday and my vet was close so I decided to take my dog here because he had diarrhea for 2 two days already and he was getting lethargic. Everything went fine on Sunday and the vet told me to bring him back if he still wasn’t feeling better. So on Monday morning, I called back and Tiffany answers the phone. I told her my dog seems to be more weak and he is still refusing to eat and drink. She tells me, u need to give him some time to recover and it hasn’t been 48 hours yet. I said ok. By 2 pm, my dog can’t even lift his head up or stand on his feet and he was shivering so I called back and tried to see if I can bring him in. The first lady that answers the phone said they are very busy but she would ask the vet and see if they can work me in since they seen my dog yesterday and he is feeling worst. Well, after holding a few minutes, Tiffany gets on the phone and rudely tells me, «we are to busy to see your dog today.» I was like, what? U are too busy busy to see my suffering dog today. She again says yes, we are too busy and will not take any walk ins. Then she blames me for declining them to do run some test yesterday. I told her the vet said that it could wait because if he feels better after taking the meds then the test wouldn’t be necessary but I can bring him back in if his conditions worsens. I was so stressed already with my dog being sick and angry with her bad attitude at this point. I said if my dog dies then I will sue you. Then she was willing to let me come in and again rudely demands that I let them run all the test. This lady made be so upset, she was rude, unsympathetic, demanding, and had no heart at all for me and my dog. I told her, never mind, I’m not gonna ever go back there again and I will rather take my dog to the emergency hospital. Then she starts to tell me, do you know how much more expensive they are going to charge you. So you don’t want to bring him in? I told her, NO, I am willing to pay more money elsewhere if they appreciates my business and don’t stress me out more then I already am. I don’t want this kind of treatment. I hope management knows how this lady is treating their customers and the poor level of professionalism she is presenting the company with.

I’ve been putting off to write a review for Ban Field Pet Hospital for so long. So here I am tonight making sure I have to get this off of my bucket list.
It all started in March, 2013 when I first adopted Sunny, my first baby boy. He’s a Chihuahua mixed with Jack Russel. I’ve never had a pet before, so when it comes down to caring for Sunny I had very little experience. I first took Sunny here to get his rabies shot, and I was inform about the Optimum Wellness Plan. Oh boy… I was so glad I enroll Sunny in this plan because 7 months later he was attacked by a Coyote and needed hip surgery (which was $ 2000). The Optimum Plan helped so much with his surgery, and medications.
I’ve been coming here for almost 2 years and everyone there knows Sunny like he is their pet. They always ask about him even when he’s not there. I’ve never had a bad experience coming here. The staff is really friendly and caring. Dr, Noal, is very sweet, and he always make sure my pets are well taken care of.
So forward to September, 2014 I adopted another pet. Her name is Shampoo, and she’s a Maltese Poodle. Yes, I also took the Initiative and enroll her in the Optimum Wellness Plan like the one Sunny’s on. Everyone is very careful with Shampoo because she was only 8 weeks when I adopted her. Dr. Noël make sure I am up to date with all of her shots before I can take her outside.
Overall, I’ve been a very loyal client of Ban Field Pet Hospital. I’m very thankful for the Optimum Wellness Plan, and I would always encourage everyone to enroll in that plan for their pets. it really helps in the long run, trust me. I’ve been there and done that. Sunny & Shampoo are very healthy, and I’m grateful for everyone here for taking such great care of my babies.

Dr Noël here is awesome, kept me coming back for 5 years, he gets a 5 out of 5. Unfortunately the front staff are either rude or can’t get their records straight and keep telling me I’m not taking care of my pet properly. Dr Noël, I love you, but I can’t take your staff anymore.