Acura Carland

This review is exclusively for the service and parts department. I have not interactions with other departments.
I’ve been there a couple of times for oil change, transmission fluid and brake fluid.
the advisers:
3.5−4 of 5
You know who they are, sale persons. So don’t blame them for over-​selling service you don’t need. Know what you need and stick with it, ask proper questions to get info. They are reasonable to work with.
the waiting room:
alright. standard stuff for Acura dealers. Free wifi.
the parts:
you have to press a button for parts department. the price of parts are reasonable to me. roughly $ 22 for a OEM cabin air filter for 2011 tsx.
The service prices are also reasonable. 1−2% cheaper than ED voyles acura.
They do have a free shuttle covering a radius of 5 miles.

Buyer beware. Not all is as it seems (or as it is listed).
I love Acuras. My old one was about dead at 300k miles. I found one listed at Acura Carland. It was used, had great number of miles, navigation system, sunroof, etc. Looked great. I went in, eventually found someone interested in helping, and specifically stated which car I wanted to look at. I didn’t need a sales rep — I just wanted to look at that specific car. Nevertheless, a fellow named Bill Scurry adopted me and my wife as «his» and insisted on trying to sell us the car we came there interested in buying.
I loved the car. My wife and I took it for a test drive, checked out some of the various functions and came back having made the decision that this was the car we wanted. In our somewhat cursory inspection, though, we found a couple of flaws. Minor flaw was that there was crackling in the speaker system that rose and fell with the RPM. Major flaw was that the side mirrors did not work. That’s a safety issue. I told Bill that I wanted the car but wanted the issues fixed first. He handed me off to some kind of manager who berated me on how much money it was going to cost them to take care of it, how he’s losing money on the sale.. . you get the picture. They said they would fix that and I could pick up the car in a day or two.
I came to get the car. Radio was fine. Mirrors worked. I was happy. I stopped nearby to read some of the owner’s manual and familiarize myself with some of the controls. NO navigation. Shame on me for not checking, but I hadn’t expected such a blatant discrepancy that it never dawned on me to look. That’s like advertising a car with a CD player and having it simply not there. There was also no temporary tag. I called Bill Scurry about it. He laughed it off, said he talked about how we discussed no navigation while we were test driving it. He wasn’t in the car when we test drove it — he and I certainly never discussed it. I had to drive an hour back up to Duluth to pick up a temporary tag. That took about fifteen minutes, all the while I was being told that sometimes they just fall off. I showed him the dust where the tag was supposed to be. Nothing had been affixed there at any time recently.
Lastly, when filling out the sales paperwork I was told that I could not opt out of having my information shared with their «partners» and that I had to agree in order for the sale to go through. I told them no sale if they wanted to pass out my information to others. I got in writing that I did not agree and they signed that paperwork. Two weeks later, I began getting mail from Acura Carland’s partners. They ignored what they signed. I am also getting unsolicited emails from them, wanting to make sure I’m happy about my car buying and advertising their specials even though I just bought a car from them.
Good car. Lousy buying experience. They don’t keep their word and unashamedly lie in order to get a sale.

Blah. The only upside of my experience with them was the Salesperson, James. I purchased a vehicle from here back in February 2015. The vehicle is great. I love it. After having my vehicle for about 2 weeks, I received a call from Quentin in financing — he needed signatures, documents, etc. So I go to sign. Receive a call from Quentin about a week and a half or so later advising that I needed to put more money down. In the amount of $ 500. Mind you, I’m getting this call on my pay day, which I’m sure was known by the paystubs submitted AND I’m in the process of moving. Talk about heated. I let him know that I’ve had the vehicle for about a month, no one has said anything about an additional $ 500 until now, AND I have a car payment. I told him no, and he said he would speak to his manager. Never heard another word from him, received all my loan documents, etc. So I know they ate it. Also, I only received ONE set of keys, never heard anything about the second set. But, now it’s December 2015 and I have another gripe.
My car has been dying for the past couple of days, so I knew I needed a new battery. Auto Zone tells me $ 191. And I take a look at the battery and it has a 100 month warranty, it had been installed October 2014. So, I call the dealership explain this and according to Larry I believe in Service, I was outside of the warranty because I didn’t have «receipts». No description about «receipts», but the thing is I have «receipts» that I purchased the vehicle from you all and the battery was not good. It’s not just that Larry gave me news I didn’t want to hear, he was not very pleasant in delivering it. It’s fine though. I thought the place where I actually purchased my vehicle from would understand that this battery was installed previous to me purchasing and was still under this «100 month warranty» and some courtesy would be extended, but it wasn’t. So, what I did was find a MUCH better Acura dealership to service my vehicle and to make any future purchases and that’s Sons Acura in Morrow, Georgia. The NEW battery I purchased was purchased from there and cheaper than Larry had told me it would be at Acura Carland. Larry told me $ 106, and I got it for $ 99.95. Save yourself some time, money, drama and misleading and go to another dealership.

Watch for deceptive text coupon for oil change at $ 29.00. This is a bait and switch as they added a $ 9.00 charge to dispose of my used oil. After buying 2 cars here and spending thousands of dollars on repairs they pull this. It is a bad sign when a business gets desperate like this. On top of that I left two messages for the Service Manager to call me to discuss this and he did not call.

Nick Despotopoulos was an outstanding salesman who was very responsive and attentive to my needs. He didn’t pressure me at all to make the purchase and made sure I was well informed about the vehicle I was purchasing. I will definitely consider Acura Carland for my next vehicle purchase.

Great place to purchase an Acura. Fast, honest and no crap selling approach. Will go back and trade-​in in a few more years. Service Department is overwhelmed and not as customer friendly as you would hope for a luxury dealer.

I called this dealership 2 months ago to tell them my car had a dangerous, life-​threatening recall item that needed to be fixed. I waited and waited but no call ever came that the parts were in. I called again and they said to bring in the car and when the parts came in, which could be 1 day to five weeks, they would fix it and I could drive their loaner in the meantime. Sounded fair. Miraculously, the parts were there. Who knows how long I would have waited for them to call me to tell me they had the parts. When I called the guy, he said the whole recall thing was a «cluster.» However, I waited 2 hours in the service department waiting to drop my car off and get a loaner. They were severely understaffed. The lady that did the loaner vehicles said she had never done one before and it took her forever! I also asked about the SRS light that was on. The guy said that it would cost $ 140 for them to read the code. He said it could be a free warranty item that was the problem but it would cost $ 140. I said forget it! He said he would see if they would read it for free. Turns out, it was 2 seatbelt parts that were free warranty items. I’m sure many people have paid that $ 140 and got ripped off! This place was an absolute ZOO and after dealing with their service department, I would NEVER EVER buy an Acura! The phone rang off the hook the whole time I was there. They had a sales guy trying to answer the phones in the service dept. because they were so understaffed and the service people were running around like crazy people, trying to help a ton of people at the same time. Chaos!
Update: The manager called from the service department and asked about my experience. I told them everything that happened. They said that I would be receiving a call from the headquarters and they would be doing something for me so that I would be a happy customer. I spent 20 minutes with the lady on the phone answering more questions about my experience. At the end, she gave me NOTHING. I asked her what she was planning on doing to make me a happier customer like the previous lady had told me she would do. She basically told me to call the last lady back inquiring about it. What crap!!! I told her that was a complete waste of my time. She said she wanted to send me another survey in an email. I told her forget it. I’m not doing any more surveys or answering any more questions because all it is doing is wasting more of my time. The nerve of these people!!!

I’ve used this dealership for 7 years now. I bought my TL from them (used) and have had all of my servicing done here. The facility isn’t perfect or glamorous, but I trust them and actually don’t mind driving 30 minutes to get to them.
I’ve had major repairs, tires, sensors, and all of my oil changes completed here. The price is reasonable and the car gets washed with the oil changes! My only complaint is sometimes you can wait over an hour. I just take work with me and use there quiet room. Complimentary coffee and snacks is also a plus.
I have ventured out a few times, but always go back. I feel most comfortable with this particular location.
Buying the car was also a great experience. I got exactly what I wanted down to the last detail. No complaints here.

Absolutely horrible! Went in at around 6:30pm on Wednesday March 11^th, the business was slow. No one seems to be interested in helping us. I had to walk over to the counter and asked for service. This Sales named Charles Washington was appointed to help us and apparently he has no interests in serving us. After I told him I’m planning to either lease or purchase an ILX and would like to test drive it first, he left us sitting there for more than 10 minutes and gone AWOL. We decided to leave and no one seems to give a damn. I cannot believe this kind of service is the Acura standard practice. I will do all my power to stop my friends and colleagues to go here for business!!!

Car shopping can be so stressful and time consuming. I had my heart set on an Acura, so I called the dealer closest to me and discussed some options. The woman I spoke with was very friendly and said she would have some options ready for me to look at and that I could schedule an appointment. I thought– wow-​that was so easy! I was actually looking forward to my car-​shopping experience.
We arrived 5 minutes prior to my 4 pm appointment and this place was super busy. We walked in and were a little confused as to where the front desk was. Finally we were greeted by a lackluster woman who had ZERO customer service skills. As we approached her desk she looked away as to somehow avoid us… I actually had to say «Hello! I am here for my appointment» and her response was «ummm, with who?» I made sure to ask that she was in fact the front desk and that we were in the right location– she said yes and got on a loudspeaker asking for any available associate to come to the front.
Hold up, what happened to my appointment? No response. She just started typing on her keyboard and looked away.
I thought to myself, Okay, we will wait and work this out with someone else– after 10 minutes of waiting and NO update from the lovely front desk person, we decided to leave.
Perhaps this was a bad day for her (it was quite busy) but the whole front desk experience left a bad taste in my mouth. I think it is important to remember that buying a car is a big purchase for most and customer service should be most excellent.
Unfortunately, they have my number and keep blowing up my phone. Too little too late– bought a new car from another dealer down the road!
Disclaimer: I did not purchase a car from here, so this review is based on first impression customer service.

2hrs wait for an oil change with an appointment? Next time I’ll stick with Ed Voyles. Also, your not honoring the coupon on the website. I was told it only applies to some vehicles and not on synthetic oil. How the heck do I know what oil to be used in my car? I guess next time I go to Ed Voyles since they don’t do bait and switch crap on me. No drinks or snacks in the waiting room? This is more like a Honda dealership instead of luxury Acura. Will not come back again!!! The service advisor wasn’t very friendly. Smile, your in sales, if you hate people then don’t work front desk.

The one star rating that I am forced to give is actually generous. I purchased a 2010 BMW here last summer, and it was the worst buying experience of my life. I truly regret my purchase and would have cancelled/​returned the car had it been an option. I was lied to and misled throughout the entire process. I was told the car was under certified warranty for another year by the salesman, Omid, when in fact there was no warranty. They promised to fix a few small imperfections/​issues on the car, and these were not tended to.
After leaving the lot on the way home, my check engine light came on. They suggested that they had used regular unleaded instead of premium to fill the car up, and if it didn’t go off I should return in the next few days. I returned a few days later, and they sent me away in a loaner. They then had the car for 10 days, during which there was little to zero communication. When I finally picked the car up, I didn’t even get an apology or explanation. Although the engine light was now off, they never provided any paperwork as to what the problem was, and could not provide any details or diagnostic testing. After leaving, I noticed that my gas tank was empty and over 350 miles were put on my car while in the shop. Obviously it was used for personal use or a trip to Florida over that 10 days.
The managers, Maurico H. and Bob B., were some of the most care free, lazy and unethical managers I have ever encountered. No one seemed to care or take any accountability.
While I understand that I purchased a BMW at an Acura dealership, they should stand behind the products they sell and take care of their customers. They still owe me a synthetic oil change, but I will not go back and instead pay $ 120 at the BMW dealership to avoid going back to this crime scene.
I will not only never step foot on this dealership again, but will never consider an Acura due to my experience here. STAY AWAY!

I just purchased a new ILX and couldn’t be happier with the purchase process. I was dreading it but they made the whole experience absolutely hassle free and stress free. I worked with Omid and he was great. I left there feeling like I missed something, the painful part, but NO! It was a great experience and would definitely purchase a car from them again in the future. I haven’t had any experience with servicing my car there yet, so I can’t speak to that just yet.

Even if you buy a car from them, don’t expect service.
5 years ago it was slick. Took car in for collision repair through their other location in Alpharetta. Given a loaner, than handled everything with my insurance.
Wasted two trips Saturday and Monday, trying to check my car in for repair. First trip they gave me a blank stare. Collision? we don’t do that. Even though they still have a sign hanging over their service counter.
I called, Eric, sounded very upbeat and helpful. I came back in. Was explained that because I’m bringing them business, they can’t issue a loaner (I should have said F U at this point). So they set-​up Enterprise, waited for shuttle, got to Enterprise. They had nothing on their books, and were overbooked to take on anymore. Stranded.
I managed to get back, and reclaim my car. Used Unilocal to find another competent NON-​ACURA quality service center.

Steve in the service department has gone above and beyond to make sure that I am satisfied and that my car is safe. I am very appreciative. My 2000 Acura RL started showing a faulty airbag light. Upon retrieving the code it was found that a faulty seatbelt sensor was the cause. Acura took it upon themselves to cover it for life, replace the seatbelt and put me on my way in a perfectly safe car while having a smile on their face and cleaning my car to keep me a happy customer.
I am most particularly satisfied with the way Steve handled the situation and how accurate back the situation great job to all.

Rude ppl… I think they just pre judge the customer before you come in. …just a word of advice this place make lots of mistakes on their pricing. and compare to Jackson and nalley this acura dealership cars are not detailed to acura standards. .anyways finally liked a car. .the sales man rudely says don’t bother looking at it. you cant afford it. We explain him how come this car with same milage is much higher than the other one… he agrees and comes back with the manager who with no explanation says the other lower prices cars are mis-​price. .so the manager raise the other car price front of us… no apologies, no explanation. .says sorry u need to go to lower year. …
Extermly rude… I walked out

I would have given this a zero if that were an option.
Zero customer service, zero concern for our experience.
Sales person acted rushed, and bothered. Worst car shopping experience ever. Yes Shopping… could have been buying experience, but we wised up in a hurry.

Only giving it one star because I couldn’t rate it zero. Of all the cars I’ve purchased in my life this dealership takes the cake on all time horrible customer service and actually selling a car at a fair price. If you have money to throw away and you’re ok with paying WAY MORE than you should, this dealership will be ok and they’ll be super nice. The minute you try to do any negotiating you will find how unrealistic they are.
I was looking at a used (pre-​owned) Subaru on their website. I called to get info on it and the salesman said «let me go put eyes on it and I will call you back.» I never heard from him so my family drove out there to see it. It was indeed still on the lot and was pretty much what I was looking for and knew I’d probably end up purchasing it. They told me that it was a great car and that it was in perfect condition. We get in the car to drive it (three hours later when they finally found the keys) and that’s when they sprung it on me that it needed a new wheel bearing in the rear axle. It was LOUD! I figured they’d fix it and all would be cool. Nope, they asked if it was something I was willing to fix… NO! I finally talked them into fixing it and assured them I was interested but not without the current issues being addressed.
The dealership assured me and promised me that they were 100% comitted to fixing the issue and that they had no intentions of selling it until it was rectified. That said, they attempted to pressure me into buying it «as is» but promised that they would rectify the issue at a later date. I didn’t like that and told them I would wait until the issue was fixed. The salesman made it very clear that they would not hold the vehicle for me (even if I left a deposit) and that the car would probably be gone within a day or two. I left my phone number and told them to call me if/​when they had the issue resolved. They said they would fix it and call me when it was completed.
They ended up fixing the wheel bearing and I drove back on Wednesday to drive again and possibly purchase the vehicle. I made an appointment at the Subaru dealership to have a pre-​purchase inspection done. The technician only did a visual inspection and found the vehicle needed the following items valve cover gaskets, timing belt, drive belts, and a front differential leak fixed. All totaled vehicle needed $ 1600 in work done. I was still interested in purchasing the vehicle but figured we would factor that into the price. Not only was I wrong but you’ll be surprised at their offer.
They had the vehicle listed for $ 8700 and they wanted to charge me and additional $ 600 «dealer fee» on top of sales price for a total of $ 9300 for a vehicle that KBB listed for $ 7300 if it were in «exellent» condtion. This vehicle definitely was not in exellent condition simply based on the work it needed… and it needed it NOW! They were very clear that they had already absorbed the cost to replace the wheel bearing and that any additional repairs would have to be paid by me.
Wait, so you’re saying that I’m responsible to fix problems that you failed to catch because you didn’t properly inspect a trade-​in? YUP… that’s exactly what they were saying.
I tried my best to negotiate with them but they were completely unrealistic. They expected me to pay over $ 9k for the vehicle and then pay another $ 1600 for the mechanical fixes. They even went as far to tell me that paying a dealership to complete mechanical fixes is stupid and that they over-​infalte their prices and do work that isn’t needed. He even said «yeah, my guys do that». I was pretty blown away.
So at the end of the day I walked out. They showed me they don’t really give a crap about the consumer. Also, that stupid $ 600 «dealer fee» is a bunch of crap. On a used vehicle their «dealer fee» is already built into the price. That’s why there’s a difference between trade-​in price and retail price. These folks are not honest and they WILL take your hard earned money if you let them.

I have not purchased a car here, but I do have an old 2005 Acura! So anytime I have a issue with some of the parts on the car, I would stop by here at the parts department!
The staff is not all friendly! The least they can do is smile when they say hi! But no, just what do you need! Awful customer service!
The first time that I did come here I came for the little piece to my door handle because the car wash knocked it off. It happened again recently so I had to stop by to purchase another one!
Now on to what really piss me off!!! The parts manager has no knowledge of customer service! He handed the piece to me and I ask him if someone can help me put it back on my car. He said I needed to make an appointment! WTF are you serious! It only takes less than 1 minute of your time to put it on! Plus he was not busy so I am not sure why he couldn’t do it. The last time when I came for the same thing the guy didn’t even ask me if I need help he just did it for me.
Luckily there was a nice staff that overheard the conversation between the parts manager and me and insisted on helping me with the little piece to my side door. As I was walking to the car he apologize for the lack of customer service that the parts manager had and he also says to me he does not know why he would say such a thing!
I probably won’t come back here ever again! That was my third time and last time! The whole Acura dealership staff there is terrible!!! BYE ACURA! You guys suck!!!

Service dept is great here! Damon has helped me the last few times and has been great to deal with. I like it that I can always get a loaner or ride back to work without having to wait. Damon did a great job in getting the extended warranty company to cover my most recent repair. The customer lounge is comfortable and has nice amenities like coffee, water, TV, and comfortable chairs. They also wash your car on outside before returning to you. The service garage was just renovated and the garage door goes up like a bullet when you drive up to it.
If I do decide to get another MDX, it will be from here again.