Thrifty Rent A Car

I have receved amazingly woderful customer service. The staff that I dealt with was great and friendly. Ali has a very good talent and I have been treated more than my expectations. There was an amazingly fast and reliable service with resonable price. I do recommend this rental company for anyone who need fast and reliable service.

The filthiest rental car I’ve ever been dealt. Stains all over the seats, reeked of smoke, dented, gross. AVOID.
They didn’t have any others left as it was right before Christmas — but my real question is why is a car in this condition even on the lot at all?
Other than that (lol) everything was pretty smooth.

Worst rental car company ever. Currently sitting outside Thrifty at IAD, 3:30 am (our flight was delayed 3 hours from SFO), in the cold and rain, waiting for an agent. A gentleman was leaving as we were arriving and seemed equally as upset with his experience.
After a half hour, an agent arrives so we ask if we can at least sit inside to wait. The agent replies, «go wait in your car»…WE DON’T HAVE A CAR! This seems to be the only company that does not stay open 24 hours, which is fine if they’d warn you! Unbelievably upset.
And it gets better: another agent shows up at 5:09am (we were told Thrifty would open at 5:30am), so my boyfriend asks, «Any way you can open for us?» To which the gentleman replies, «What I can’t be late? You’ve never been late before? Look at the weather!» As I said before, it’s raining. The worst customer service I’ve ever experienced. EVER! The whole company! Never ever rent for this place!

The first 4 cars they offered us were trashed. They had stains all over the interior and smelled badly. We ordered a midsize suv. We were going to pick up in DC and drop it off in NYC. I guess they wanted to dump off a crap car. We got an online deal of $ 250 for 8 days. Staff was slow but eventually helped in getting us another car.

I use Thrifty a lot because I travel a lot and I can usually find the best deals with them. However, there are certain times of the year, usually toward the end where their selection gets a little iffy. I wasn’t happy with my last two rentals from them. The first one had worn out tires which I didn’t discover until I got out onto the freeway. My latest rental reeked of cigarettes and had no key fob. It was one of the last two choices I had to choose from when I arrived at the facility. The other choice had no key at all!
Though I must say, the people who work there are always really nice and helpful. I’ll continue to use Thrifty in the future even though it’s hit or miss.

Good things: short wait for shuttle and at counter. Car itself was clean, no trouble. Only two stars because: Arranged a wild card rental (‘compact or larger’) from the Thrifty site. When we arrived I took kids to hotel while husband picked up car. He was given a tiny little economy car and an extra $ 100+ in fees. We shoehorned the carseats in the back and returned to the office together, with my copy of the reservation. The agent was pleasant, but he first said the wild card is ‘economy or larger.’ When I pulled out the email that clearly contradicts that, he then said there was not a single ‘compact or larger’ car on the lot at the time my husband picked up the car. Umm– try again. So they got us a compact car, and we spent another 10 minutes deleting all the unnecessary insurance charges, prefilled tank fees, etc until we got it down to a mere $ 15 over the reservation price. Altogether at least an hour wasted. Thrifty is clearly the least expensive of the main rental companies, but lesson learned: bring a copy of the email not just your reservation code, and be prepared to spend time ensuring you get what you signed up for.

50 minute wait to pick up my car. Need I say more. Second, and last time I’ll use this place.

Wish I read these reviews before renting from Thrifty. I stupidly accepted the pre-​paid fuel option. They charged me for 17.2 gallons at $ 2.90 per gallon. Mid way through the rental I had to fill up the tank as the needle was on E and the warning light was on. Filling it up from empty only took 10 gallons. Hmmm, that’s odd. So I checked the specs on a 2012 Nissan Sentra and found out that the fuel capacity is only 13.2 gallons so they over charged me for 4 gallons. I complained and got a refund however I truly believe this was not just a mistake but rather I think they routinely do this to customers most of who wouldn’t bother to check the tank capacity. If that is indeed the case then it is institutionalized fraud. I am also fairly sure that the tank wasn’t full at the outset but I guess that’s my bad… BTW, I had a similarly bad experience with Dollar at the same location. Never Again!

Worst customer service ever! Upon returning my car, 40 minutes early but with about 2 gallons less than a full tank, the attendant says ‘it’s not full.’ I ask if they have a fuel station on site that I can use to top it off or I’ll just go next door and come right back (since I have time). He says ‘let me check.’ Then he brings me a receipt, charging me for at least ½ a tank. I contest this, and am told to speak with the manager inside. The manager (if he even was) reluctantly agreed to refund the unauthorized charge while lecturing me on my attitude and how I should be happy. Then he asks me to sign the new receipt, which, I see, is not a full refund. I again contest this since he made no mention of a partial refund, but he says I can’t go back out to get my own gas because they already ‘returned’ the car. And again, lecturing me about how nice and accommodating he was being. I have no problem paying for gas, but their attempt to trump up the charges, horrible communication, and awful customer service mean STAY AWAY!

I had a good experience with this rental. They gave me a full sized car at a compact car price. The car smelled pleasant and was in good maintenance. Their staff was courteous and helpful. The location is very convenient. I read some of the the other reviews and noticed some trending activity and am happy to report I observed none of it. Perhaps their reviews helped this business improve. Thanks Thrify.

Not sure why I decided to save a buck since my employer was paying, but it was a solid OK. They lost my reservation somehow, but I still got a car, so that’s good, I guess. I will probably stick with Enterprise in the future, but do recommend if you’re on a budget.

Usually, I would not review this business, but since this Thrifty location has ONLY 1 star reviews so far, I feel compelled to mention my experience to balance things out a bit.
My company pre-​booked a rental car for my 11-​day stay for me here and I will be honest — after reading all the bad reviews on Unilocal,I was a little nervous about what to expect. Now, a couple of months later, I have pretty much only good things to say though.
After an 9-​hour flight from Germany, I took their shuttle from the airport and the driver was really friendly and helpful with the bags.
After a moment of confusion inside the building (since they share it with Dollar), I got into the right line and was greeted by another friendly rep.
The paperwork was done quickly and he tried only briefly to up-​sell me to an additional insurance. Once I declined politely, he immediately let it go, so I can’t criticise him for his attempt — it is part of his job after all. He asked on his own if I needed any directions and since that was indeed the case, he gave me a map and wrote down the things to remember.
Then we were done and I was free to choose a car from the indicated row of parked cars.
I think that was great. I got to select the car I wanted without someone hovering over me and in the end I decided on a Dodge Charger.
The car worked great during my time in D.C.
When I returned the car 11 days later, the drop-​off was super easy.
I just had to drive to the indicated spot and hand the keys to another rep.
She checked the fuel level as well as a few other things and I was on my way again.
All in all it was a pleasant experience and I am definitely a happy customer.

So I had a reservation for a mini van 5 months in advance. When I showed up at the proper time to get the van I was told that they did not have any vans or anything close to a van that they had rented the the day before. When I said that was not my problem that I need a van as I was leaving for vacation that day I was told sorry we have nothing to give you. When I asked to speak to a manger I was told he could not help as we have no vans. I was told they would can me at noon to give me an update as a van was suppose to be return. Well that call never came and when I called them the phone just rang. Never go there!!!

Update: I have since called thrifty to check on my return at which I was transferred back and forth between multiple people. Come to find out it will be up to 5 more days to get my money back. I said shouldn’t someone tell that to the girl who is checking the cars back in? The guy said it wasn’t his problem and said if I wanted to speak with a manager I would have to drive back out to the location which is 45 mins from my house! What if I was traveling and lived across the country in Cali!!! sTAY AWAy !!!
I registered to rent my vehicle online from home and had picked out a Mitsubishi Galant. After the 45 min drive out I was given a Chevy Malibu. I understand you get the car you pick or an equal, this was no problem for me.
Upon arrival, yes they do have an awkward entrance, but I had no luggage unlike a previous commentor. I agree though, how do you get inside.
If you’re going at night, their front sign is burnt out where you need to turn in.
Rental ease — quick and painless
Salesperson — wasn’t pushy and actually seemed very easy going
** my card was swiped and THEN I was tol it would be a 350 $ hold instead of the price of my rental (277) because I was using a debit card. Usually this is something you would tell me before swiping my card.
Drove the car for 3 days and returned it early, understanding I would pay 25 $ for returning it early when I booked for a week.
Upon returning the car, I caught some attitude for not knowing how many miles were on it and was told how did you drive it for three days and not know how to check the mileage… Excuse me, how do you return these cars as a profession and not know how to check it yourself… The lady took 5 mins looking up the mileage.
The car was scanned and I was told the extra money would fall off by the morning. It is now 3 mornings later and still have the full balance of 350 charged to my card. My rate was supposed to have been reduced to 207 for when I returned it.
I did indeed have to tell them I got gas and showed a receipt, which I did because of a prior review, they definitely don’t ask if you’ve refueled.
My biggest concerns were the swiping of my card before telling me the amount being charged. As I would have never accepted.
My other concern is not getting my money back as per what I was told. What was also scary was that I had to make sure on my own they knew I had refueled the car which I believe they should ask.
If you want a quick easy rental and a bs return process then this is the way to go. Please note that every review for this location is one star for a reason!

Never again will I rent from Thrifty. Several years back I was renting from this location on a pretty regular basis. I was able to use my travel agent discount, 20%. This time they would not accept the travel agent coupon. I rented any way. Strike #1. I have a 6am flight tomorrow and come to learn that they no longer have an after hours drop off which means I need to get the car to them before 12:30am, travel 45 back to where I am staying only to get back on the road to the airport in time for my 6am flight. NEVER NEVER AGAIN!!! will I rent from Thirfty!!!

The Eastern Asian guy behind the counter just has a shitty face like I owed him lots of money. And the other staffs are just so so. And the worst thing is: I returned the car as the lease requires on Nov. 17^th but I kept receiving mails several weeks after from thrifty saying that they didn’t get the car and they would charge me for crime if I didn’t response to the mail ! Eventually they found the car but looks like they found the car 4 days after I returned it because they charges me 4 more day for the rental ! I’ve contact them for the mistake and still waiting for my money to be refund ! This company is a JOKE and I would be crazy enough if I ever rented a car from them again !!!

Car was dirty — I found myself cleaning the interior of the windshield at 12:00 midnight in 35 degree weather. Then had to pay and inflate the tires to proper level as the «low tire pressure» light was on. Upon return of the vehicle was told I would not get a refund for returning the car early. Never again. Yes they tried the receipt BS with me too — I showed them the charge on my phone and the fact that when I picked up the car, it said I could go 380 miles before empty and now it says 440 miles before empty. Who knows, maybe they siphon or drive the vehicles for personal use while on the lot. I tried to go to their website and leave a survey as mentioned on my receipt, but it came back that I had already done one — yeah, whatever. I’ll stick to what I know which is Hertz or Enterprise.

I should have told my wife checked the reviews before booking a car from this place. I had a decent experience with the car rental rep. I chose the prepaid gas by choice for convenience. The clerk assured me that all of the cars has a full tank of gas, NOT TRUE… If I am paying for the prepaid gas, I expect a full tank of gas. It was my fault for not looking before I drove off. The car had a little over ¾ tank. I felt ripped off! I am surprised that no one from Thrifty has not responded to any these reviews. I hope this is not how they operate business. Management should look into all of these bad reviews.

I should have just gone with the rest of the reviews here, but I didn’t because the initial price was so low. TOO BAD since I ended up paying twice as much. I specifically asked for the damage waiver only, and they charged for one of their b.s. packages which is worthless and overpriced. I thought when I initially came that I caught them on an off day and their employees were stressed out or something, but no they are just rude and have no idea what customer service is. one guy «tried «helping me but the manager behind the door i never saw said he couldn’t help me. I will usually not complain about the service if the what I’m paying is not much, but 300.00 for three days in a mid sized car is WAY too expensive. there is an airport fee and like three other taxes that your reservation does not take into account. Never never never again.

No.