Lufthansa

It’s the worst airline ever, all the staff was so rude and so mean, I ask for a blanket they said we do’t give it in two hours a line The main problem when I arrived into USA One of my bag was all ripped most of my stuff was out of the bag A lots stuff was missing brand name shoes and bags iPad make up perfume’s clothes so I took my ripped bag and I went to the office located in the airport they give me a tracking number and he said contact this phone number, I went home and a called the number they told me what to do so I did everything they said I should do I did not get respond back till six months later, and guess what ask me to send the broken bag to them so they can fix it i send it, also they ask for the receipt of the stuff was missing I did so. they did fix the bag and they said the receipts is not right I don’t understand how so I send them another email that’s the right receipt for the stuff was missing. until now I did not get in respond back since this July 2015 I will never use that Airline again ever again is the worse airline.

Second time I fly with Lufthansa and it’s been a dissapointment. Yesterday I flew from Munich to Wahington D.C. Entertainment on demand was not available. The system did not work «in the economy cabin». So the flight was rather long considering we were flying during the day all the time.
On previous flight, Lufthansa had a 5-​hour delay, the flight that ruined any subsequent connections. We were transfered to a different carrier. Bags were lost and I had to retrieve them in a different country, which cost me additionion $ 150. The money were never reimbursed, as Lufthansa claimed the last carrier was responsible. Apart from applogies, a 20% discount was offered on the future international flight. When I got to book my flight, the 20% off was only available for the $ 1000 fare and not the $ 800. I tried to call the representaive, but nobody could help me and I ended up flying with a different company. Is it my bad luck or these coincidences happen rather often???

This is based on multiple international flights mostly to india.
The flight itself is barebones. Uncomfortable seats
Do understand in the present age economy is extreme economy, but damn hopeless customer support and presentation by prejudiced Lufthansa staff, which spoils the whole show. Unclear if they are discriminative against Asians or just don’t know that they are supposed to behave. Will try to avoid Lufthansa next time

I am very extremely disappointed with Lufthansa. I missed my flight last year due to my friend passing in a car accident. I was supposed to fly couple of days later after the incident. I ended up missing my flight since my mind was all over the place. When I was at the airport I spoke to the check in agents and they found me the next flight for an additional $ 600. On top of the the ticket cost of $ 1567. I told them that I couldn’t pay that and went home and got on the phone with the airline asking them if I can get the flight credit. I spent many many hours on the phone with them. They told me if I sent in the death certificate of my friend all the fees will be waved and I could use the credit this year before May 15. Now, that I am booking or trying to book my ticket with the credit that I have its a completely different story. I have been on the phone with them for a month now every Wednesday and Thursday and sometimes late at night. I have been transferred to so many different people and I have been put on hold for up to two hours with each person. When I finally found a ticket on their website of only 1078 $ for my destination I immediately called them and they told me that they would submit it and I had to wait for an e mail conformation and call them back. I already did that once. They told me that I had to pay 500 $ extra and that is the ticket difference together with a fee of $ 300 that they wouldn’t wave because my friend didn’t pass away the day I was flying but couple of days before. Right now I don’t even know what to do with this. My ticket from Dulles international airport to Sarajevo Bosnia and Herzegovina with three stops doesn’t cost or should not cost 2000 $ flying basic economy class. This is such a bullshit. I will never fly Lufthansa ever again and neither will any of my family or friends.

I made numerous phone calls to Lufthansa Airlines Reservation 800 # to book my family trip to Cairo, Egypt next November via Frankfurt. Initially I spoke to a Korean agent in Australia, then the following day I spoke to an agent in Canada who couldn’t find my seat assigned and confirmed by an email from Lufthansa to me earlier. I told her I have the email confirmation in my hand but she said «I don’t know what you have, what I see her you don’t have an exit seat confirmed». During my first call I requested an exit seat for $ 100 fee. Then I asked to speak to her supervisor who explained to me that there was an equipment change and re-​confirmed all the correct seated then sent me another email confirmation.
A day later I decided to charge my family three tickets, called again and gave the agent my Visa card # for payment for these tickets plus the seat selection fees. Later I tried to get a receipt online I found one for my ticket but without the extra seat fees and no receipt of charges for my my wife and daughter tickets. I called again, asking to make sure to charge my wife and daughter tickets plus their extra seat fees and my seat charges too. Later I found a payment receipt on LH website for their tickets bu not the seat fees.
So I called Lufthansa website there were no charges for my wife/​daughter seat fees and was told that these tickets are on queue for issuance and I need to give it 24 hours, yet if there is no payment received from me Lufthansa would cancel their bookings.
I am shocked and disappointed in Lufthansa accuracy in reserving the correct seat assignments, collecting their payments and giving the wrong information about my reservations. I always flown Lufthansa operated flights… what happened to their reservation services and what is causing their agents lack of reserving and charging for advance seat assignments and why they make several charges for the same records, etc.
Now because of these agents low skills and lack of quality and training I might lose my reservations for our upcoming vacation and our advance selected seats if they don’t charge my credit card because now they say my tickets are in queue. Why did I get a confirmation email which I think means nothing.

BEWARE of the HIDDEN CHARGES!!!
Lufthansa has started charging $ 35 per seat per flight. And they wouldn’t even tell you this until AFTER you have booked the flights! I just booked round trip flights between US and India and paid $ 140 per passenger on top of the flight ticket for the seats (you have to «buy» the seat if you have a connecting flight as well). The charges are applicable only for the economy seats. In total, Lufthansa became the most expensive airlines.
They have found a new way of CHEATING passengers! So if you are booking based on the prices, make sure you are accounting for seat purchase as well.

I take a little pride knowing that I do have a little German ancestory. Okay, maybe a little Irish and German on my Grandmother’s side, but hey, I’m proud to be connected to this gentle giant in any way, shape or form.
Lufthansa was not supossed to happen. To make a long story short…
Barcelona cruise returns… French airspace strike = cancelled Air France Flight BCN to DCA… cruise insurance books flight through Lufthansa to Germany in hopes of getting us back to DC same night… no flights over France = stuck in Germany for one night with accommodations provided by Lufthansa.
Barcelona flight from Barcelona to Munchin was short and sweet, but it seemed like all hell broke loose when we arrived in Munchin. It felt like all of Europe was stuck in Germany, but Lufthansa held it’s own and never lost it’s cool.
People were yelling and demanding special treatment, but the people at the gate kept cool despite being treated horribly by some of my fellow patriots. Our experience was seamless, however and we were given room, board and food vouchers at a nearby hotel in Erding. The French ATC was beyond the control of the airlines and they still provided us with the basics until we returned the following morning.
The flight home was fantastic. Pardon my American-​ness for just a moment, «Hey Y’all, free beer!» The flight attendants come through the cabin frequently and the beer flowed freely. Flight? What flight? I was lit like an airport runway… for free.
The food was plentiful and tastey and the flight attendents were attentive and personable. The legroom was adequate for a man of average height, like myself, and the plane was clean. If you’re used to United Airlines, consider this your free upgrade.

I flew Lufthansa from IAD to Frankfurt in Economy class, a 9 hour flight. Were were provided with a pillow, blanket, and headphones and served a pretty good dinner & lite breakfast. The best part was the open bar in economy! Beer, wine, & spirits were all complementary!!!
Each seat had and entertainment on demand system with a decent selection of movies and audio in many languages. The drawback was the tiny seat. It seemed very narrow by comparison to a domestic carrier like United Airlines. See my many pictures.

I flew with Lufthansa from Washington DC (Dulles) to Helsinki and back. The entire experience was horrible. Here is why:
— the cross atlantic flight was with United. Limited service and basically no positive surprises in a very full plane
— when returning from Helsinki my only option was to do a self check in with the automated kiosk. However, the machine did not recognize my fingers as they where very dry and when I asked for assistance the frustrated check-​in lady commented «this was the first excuse based on dry fingers I’ve heard of».
— once in Frankfurt for the stop over they had three separate lines for boarding to the United flight to Washington. One line to check in, another to get a sticker (seriously!!) and a third line to board the aircraft. They also did not respond favorably when I asked them if this is their first attempt to cross the Atlantic.
— once in the aircraft they took my cabin luggage from me as other passengers had brought full size luggage in the cabin and filled up all the space. Otherwise ok but all my travel documents were in the bag and that of course caused extra trouble at Dulles.
So in summary, do not take a United flight with Lufthansa tickets if you plan to fly to Finland. Perhaps they perform better on other routes.