Alamo Rent A Car

I was a few blocks away at Dollar and was about to complete my contract when I was told that not only would I need to refill the tank (no problem there), but would also be required to provide a gas station receipt from a location w/​in a few miles (which seemed weird). I consequently got on my smart phone, reserved an automobile, had a better choice of options a super nice representative and saved a hundred dollars to boot. Hello Alamo!
DS

Had a horrible experience after renting from this Alamo branch, including a car that REEKED OF CIGARETTE SMOKE and a bogus $ 500 FEE.
We a car at Dulles in February that smelled like smoke, my wife, infant son, and I were told we could exchange it at Union Station the next morning.
Brought it in, told that we couldn’t exchange it there («it doesn’t matter what they told you on the phone»). We asked to see the manager, but he refused to talk to either Kate or I in person or on the phone. Initially the claim was that he was 15 minutes away, so we waited. Then it was changed to he couldn’t talk to us.
We were eventually given a lemon minivan with: trash inside, scratches on the rear bumper, right door, and left door, and a right door that stuck. The agent refused to do a walkaround with us, so we called the main office to try and establish the damaged and undocumented car (the mileage wasn’t even recorded, and the agent sent us off with an ominous «you should just go exchange your car at Dulles.»
Assured that it wouldn’t be a problem, the call was recorded, and returned the van to Dulles 5 days later as planned. There was no walkaround, nor anyone available to do one.
Alamo sends us a bill for $ 561, claiming damage to the left rear door was our fault.
Nice job. Remember everyone, don’t «go alamo.» I would recommend against having anything to do with the company or its owner, Enterprise. Any group that can be this shady is a risk to come for you and your wallet.

Never fail to make the process as smooth as possible. Did everything online… including rental agreement. Got off the bus and went right to my car. Could not be easier. Alamo is my go to rental company!!!

Great customer service, easy check in and they showed us how to install the car seat. Would be a five star review except for one huge fail. Additional driver’s flight was delayed and agent said no worries, just take him off online reservation and add him later. EPIC fail as when we tried to do this through the 800 number, we were told we had to find a storefront location to add him IN PERSON, which took a chunk of time out of a busy wedding week. Still would highly recommend, just know before you go that additional driver must be with you when you pick up vehicle.

I love Alamo. I arrived, went to the desk for my reservation. The agent asked me a few questions, did not try to sell me any extras and then took me outside and said take any car you like. You can’t ask for anymore than that. I will definitely be going back.

The nice red haired woman SAVED us when I made a mistake booking through a third party site. She wasn’t at all obligated to make such an effort to make us happy and fix it, but she did and we are so grateful. The car was great and exceeded expectations. Thanks so much Alamo!

This was the second time I rented from Alamo. I used to rent from Enterprise, but I have found Alamo’s service to be better. You get to pick the car you want and you can usually find one that has the features you really need. That’s a great selling point of Alamo. I also found that their rates are very competitive.

Not too far a shuttle ride to and from the airport. Pretty easy service once you get there. The kiosk is easy and fast.

Great experience here. I usually rent at Thrifty because it’s cheaper, but on this trip I was arriving at 2am when they were closed. Despite my unusual arrival time, there was a shuttle bus waiting for me, and we left promptly. At the lot I was able to pick an awesome car with great features. Return was relatively speedy. Price was fair. (Thrifty would have been 20% cheaper but their service and vehicles aren’t as good .)

I got my car quickly, and it was a very comfy Buick Lacrosse with only 800 miles. A respectable deal at about $ 35 /​day. Dropped it off at BWI for no additional charge. Kiosk was a bit annoying, as it gave me a separate page for each of eight or nine different add-​ons, none of which I wanted.

SUCKS, REALLY SUCKS I rented for a week, I made a mistake by choosing a Friday return instead of the Saturday that would have been a full week, I called customer service and told them my issue, they DO NOT CARE, they wanted to charge me another $ 165 bucks to fix thew typo, it was an obvious typo since Friday would have been 6 days and a week is 7 bloody days. I am now a loyal Hertz fan forget ALMO they suck plus the customer service representative is not in the USA she was somewhere in Timbuctoo (not really there but a foreign country somewhere in the world).

Alamo provided great service after I was let down by #FlightCar in the middle of the night on Sept. 3^rd. Easy pick up and return!
Thanks for getting me on the road quickly.

Always great service, highly recommended, wonderful staff and always friendly

As soon as you walk in, they’ll direct you to use the kiosk instead of falling in line. But the kiosk would error in reading your card so then you’ll have wasted 15 min of trying to check in and others who have smartly stayed in line will be seen faster than you.
The day I went there were staffed w/​two women and one man who clearly love their job and I mean that in the most sarcastic way possible. The only good thing is that they let me pick from two full size cars which was an upgrade from the midsize that I ordered. Also, unless you are going to do a lot of driving, don’t pay for the full tank up front. I used only half a tank and paid the same price of gas outside the rental location. They’ll try to tell you their gas is cheaper.
Returning the car was fairly smooth and quick. But the biggest pain was having the airport shuttle drop us off at the arriving terminal. Our flight was at United and he said it was easy to just walk in and take the escalator. The lazy shuttle driver dropped us off on the beginning side of arrivals (United is at the very end) so we had to walk all the way to the opposite end and then take the escalator up to departures. I wish I got that guy’s name because he is the worst. Don’t trust your shuttle driver and make sure he drives you to departures and not arrivals.

Nothing to complain about at the IAD Alamo! The shuttles run regularly from the airport and there’s only one pickup location so no worrying about running between concourses to catch one. I didn’t even need to speak to an agent at the counter. I just checked in at the kiosk, picked a car from the midsize section just out the door and drove and drove and drove.
They were going to charge me a very reasonable $ 176 to drive one way from IAD to JFK with a GPS, extra insurance, a pre-​paid tank of gas and the Toll Pass. (*Always* get a Toll Pass when you rent and drive outside a single city on the East Coast. It paid for itself at least 20 times over during my drive to NY and back.) I found out I wasn’t going to fly out of JFK so I decided to drive back. The agent on the phone said it would only cost me $ 235 which is SO cheap considering my add-​ons for 48 hours! Unlike PHX, no qualms returning the car either though I took pictures of every scratch before driving off the lot. I’ll be renting from them again without a second thought for other business trips.

Watch out for this location! We got charged $ 508 for a almost invisible scratch on the back bumper which was clearly there before. I truly believe they are intentionally overcharging customers as a way to make money. The manager, Mr Keck, was oddly rude and determined to hit some sort of fee quota. I am disputing with Amex but will never rent from Alamo or this location again.
It was so odd. I pull up to return and the first thing the attendant asks is whether I inspected the car before I left. And then he scans every inch of the car. It was such a scam.
Be careful. I have rented cars all over the world and never had encountered such a scam. It will take me weeks to make sure Amex cancels the charge. Luckily I took a photo of the almost invisible scratch. Alamo Dulles is awful!

Got a rental from them for my trip 4÷30−5÷4÷15:
My flight arrived at Dulles Airport right around 4 PM and the shuttle came to pick everyone up. I met a very sweet lady on my ride over who was visiting from SoCal. She was also on the same flight from the Denver lay over. We talked the whole ride over and ended up exchanging phone numbers.
As soon as I arrived at the rental station, I walked up to the line and there were probably five other gentlemen ahead of me. A young lady came up to me and asked if I had a reservation, I said yes and she asked me to follow her to the self-​serve kiosk. She asked me for my DL & credit card and three minutes later, we were walking to find me a car. Very quick pick up process!
As I was leaving, Sam, at the check out booth asked for my DL and signed agreement, and noticed my super long last name so he asked me if I’m Thai and I said yes. Then he started speaking Thai to me… funny how being Thai can either work for me or against me at times. LOL
The return process was just as quick. I pulled up to the end of the return line and there was only one other person ahead of me, so while I was gathering all my belongings from the car, three gentlemen walk up and open my car door for me. Talk about royal treatment.
I didn’t even have to wait for the shuttle because he was already parked out front and I was the only passenger on there. The driver was very kind and explained how to get to my gate/​destination because Dulles Airport is gigantic and one can easily get lost if you have to maneuver your way through without any assistance.
Overall, I had a great experience. Although the car wasn’t the cleanest since it had just rained, but I can’t blame them for that. I’ll definitely be back for my future car rental needs when visiting VA.

Pretty crappy experience. The automated machine wouldn’t take my reservation and the employee was unable to help, he just tried it over and over again I guess hoping it would work, eventually the national side employee came over and also tired it a couple of times. Eventually the national employee helped us at the counter. 45 minutes to pick up a reservation. Yuck.
Finally got to the only car available in my class and it still had stuff from the previous renter and it had been smoked in.

Rented a car for a last minute trip in Virginia. The price was extremely reasonable. 20 $/​day. We took the economy car but they upgraded us to a Beetle for free! I loved it!
My only complaint and this is why I am giving 4 stars, not 5, is that at the moment to take the insurance or not, the agent was extremely pushy and very judgmental. I was keeping saying that my credit card insurance was good enough and he would not listen and basically call us reckless. I left and asked my boyfriend to take care of that since I could not bear the man anymore…
Overall, a very good service. But, please, improve the communication skills of your agents.

Thanks to Costco membership, I got to rent from Alamo recently. Although the first time experience was not so pleasant, the second time one was awesome. The lady who checked me in (Sonia) was very professional and knew and did the right paper work for an additional driver.
The day after I returned the car, I went back to them to see if they found any keys in the car. (I lost my house and mail box keys somewhere last night.:() Sonia was there and after she took my information, she kind of connected me to a very —– young lady who was in charge of admin/​lost & found.
She (Cherish) was so sincerely helped me locate the car to look for my keys in the car, in the heat. She was very very nice. An excellent representation of Alamo, I thought.
Although the keys were not found in the car, I really appreciated her effort to help me out.
I went to the next spot where I thought I might have dropped my keys after I left Alamo. Then there they were! I found them in the parking lot of Marriott Dulles!
Happy Ending. :)