ABC Express

I spoke with Steve Ritter at ABC Express on June 7, 2015 and could not have had a worse experience.
At various points in the several conversations we had before my bags were delivered, Steve:
–Hung up on me twice, while I was mid-​sentence asking a question about my bag delivery.
–Agreed that because ABC Express was not able to deliver the bags within the four-​hour window I had scheduled (6PM-​10PM), and because I had to get up at 4AM to deliver a briefing to our agency heads the next day, ABC would deliver the bags the next day instead of later that night.
–Despite agreeing to deliver the bags the next day, Steve told his driver to call me three times, wake me up, and deliver the bags close to 11PM. When I asked Steve why he did that, given our agreement that they would be delivered the next day, Steve flat-​out lied and claimed he had never agreed to that.
My only hope is that if enough people describe how ABC Express does business, airlines might take their baggage-​delivery service elsewhere.

This is an absolutely poor operation. Waited around all day for my bag it never came.
I was told by Ethiopian Airlines that my bag would be delivered by noon today. I got a call from ABC express this morning asking me when I would be home for my bag to be delivered. This message went to voicemail.
The lady I spoke to you when I returned a call from them this said that she was in customs and that she would call me back in 20 minutes. Guess what no call. When I called back an hour later after not receiving the return call as promised, the same lady told me that my bag would be delivered by four or five hours from then. So guess what, I waited around.
Around 5:00 PM I tried to call again and the gentleman answered this time and put me on some sort of a hold but never came back. This time when I try to call back it went just to voicemail. I tried another number and again it went just to voicemail.
Absolutely pathetic all day long.
Now it is 8:00 PM, and not even so much as an update to tell me that they didn’t have time to deliver it today. Again, I don’t mind if I’m told that my bag that was delayed was going to come even next week. What I do mind is wasting an entire day not being able to leave the radius of my home after not seeing my family for the past few weeks.
I guess ABC Express actually stands for «Anything But Courteous.» Not sure what good this review will do, because I’m certain we as airline customers have no choice in who handles the bag delivery. But hopefully someone looking for a bag delivery operation will see this review and think toys before hiring ABC Express to do their bag delivery. I’m a business owner and I look for everything I can online or otherwise before I get into business with anybody.
UPDATE: I just got my bag delivered, at 10:30 PM. No notice. Two year old asleep in bed. Unbelievable.

Once baggage claim called to let me know my luggage had arrived, it took ABC 22 hours to get it to me, despite being told initially, and 10 hours later it would arrive «within 3 – 4 hours». Really not impressed.

Vicky was amazingly helpful in resolving a major issue involving a lost bag for a Department of State visitor. ABC wasn’t responsible for the problem but was instrumental in the resolution. I wouldn’t think of using another service after the incredible customer service I received. A primary component of ABC’s business is delivering lost baggage for airlines at Dulles International Airport.