The Home Depot

HD wifi wrecks my phone. Since most of us have our phone in our hand. I find it an inconvenience that every HD that I enter, I have to turn off wifi. If you try to use it, it fails, and keeps spinning.
So they also match prices, and give military discounts. That’s the primary reason that they are my go to box hardware. It’s perfect if I know what I need to get. Extension cord, wheelbarrow, pliers, leaf bags. Granted if you have hardware questions, it’s a pot shot. For those answers I go to a real hardware store. Obetz is fantastic.
I have attended a class on laying tile. I knew most everything, but picked up 2 valuable tools of knowledge about cutting, and clean up.
I see the classes for kids to build stuff scheduled regularly. What a great thing for parents/​grand parents to entertain kids.
As far as help goes, they are always asking when you say «no thank you». On the other hand, they are always busy or unseen when you need help. That’s just Murphy’s Law.
When checking out, try to not use self serve. People need jobs. Show your ID to get your discount, and your «Thank You!».

THINKING ABOUT HAVING YOUR BATHROOM REMODELED BY HOME DEPOT, YOU NEED TO READ THIS!
On July 28, 2015 we signed an agreement to have our bathroom remodeled. Store No. 3831. The total price was $ 47,500. We wrote a check for $ 23,750 and the second payment was to be after we measured which we paid another $ 23,750. The anticipated date of installation shown on the agreement was 10 – 12 weeks, in other words around Oct 6. We are very busy people, but did not want to hold this project up so we rearranged our schedule to go visit all the vendors we were asked by Jeff to visit and pick out tile and stone samples, etc.
On October 20^th we started calling and emailing our sales rep Jeff Matoltsy because no one had yet to even give us a start date. He did not reply to the emails or return any of the many calls we left. We contacted the store manager and finally some time around the first week of November. We finally got a call from the Installation Manager, Keith Johnson. He told us that they were very sorry, the guy that was managing our account dropped the ball and had been fired. He asked us to give Home Depot a second chance even though nothing had been ordered yet and we were already past the time that the job was supposed to have been completed. He said they would begin the job in three weeks. Which would put it around the fourth week of November.
The fourth week of November came and went and nothing had been started. We again left numerous messages for both our sales rep Jeff and the Installation Mgr, Keith and neither has returned any of our calls or emails. Finally this past Friday, December 11^th we called Home Depot’s Customer Care Department. Tryanne was the representative we spoke to. He seemed very nice and he convinced us to give Home Depot a third chance. He told us that he was going to get everyone «moving and shaking» and he would immediately contact the District Manager and we should expect a call that evening and he would follow up after the weekend on Monday.
That was three weeks ago and once again we’ve heard from no one. One December 16^th we received an email from the Home Depot Customer Care Department asking for feedback concerning our recent call to Customer Care. We sent this exact same message to Customer Care. That’s been more than two weeks and once again we heard back from no one.
We told the sales representative that we did not feel comfortable paying for a job in full before the job was even started and he assured us that this is «Home Depot» we are dealing with and we could trust you. It has been more than five months since all this started. You’ve had our money, no one has returned any of our calls or have replied to our emails and not one thing has been done with the project. We would have had better luck with hiring a fly-​by-​night company than the great «Home Depot.»

I stopped in this morning for some stain and an associate named Brack helped me to find everything I needed for a new project I am starting today. The service here is amazing! Thanks Brack.

Usually someone knowledgable to help out if needed. Good range of product for the professional.

I have worked here in the past. This store is not the worst, but a recent incident put into perspective just how unwilling to keep a loyal customer this store’s management really is. Please see my review for Water Heaters Plus to get a bit of backstory, but what basically happened is this: I tried to get a water heater install through The Home Depot, it did not happen because of some sensitive little crybaby at Water Heaters Plus taking issue with valid questions that I asked… even though he was actually the rude one. To the offending party: newsflash, genius– the customer is coming to you and paying you MONEY even if through an intermediary… you are not entitled to more respect than the customer. You owe the customer ALL RESPECT POSSIBLE because of the fact that they are helping keep you afloat, even if you think its a drop in the bucket.
A month went by and I finally found out why I couldn’t get the install, which was that «they just won’t do it» because of how they thought they were treated. I didn’t treat anyone badly at all… I asked perfectly normal questions about a service being done in my home. The managers at this Home Depot store made many promises about backing me up and getting this situation resolved for me, but today one of them whom I had never spoken with before (to my recollection) told me that it wasn’t going to happen. Again, multiple manager types assured me before today that the contractor would be straightened out and I could get my water heater install– but it never happened.
So, to clarify– this particular Home Depot store decided to alienate a customer who would bring them thousands (possibly tens of thousands) of dollars worth of business in the future… rather than put their unprofessional contract service in check. Big Fish is greater than Little Fish, I get it okay? But I used to live in Texas, and I don’t recall such horrible customer service as what I have experienced in general since moving to Columbus. however, this contractor used by the Sawmill Road Home Depot takes the cake. If that cake is made of whatever the scum of the Earth uses to fuel their awful behavior. And that contractor, as I mentioned before– is WATER HEATERS PLUS. Installers, I am not talking about you– I respect anyone who works hard for a living and doesn’t just sit by a phone. (I make only a few exceptions to that rule) If the person who I am talking about reads this review, he will know who I am referring to and that is good enough for me– you deserve to lose business sir. May your workers scold you heavily for such flagrant idiocy.
The Home Depot does not deserve to lose business IMO. I have had a lot of good experiences at Home Depot stores over the years, and it is truly a shame that this one sees fit to allow a badly behaved contractor to ruin a customer relationship with them. I loved walking around the store looking at tools, marveling at how little some employees knew about said tools, standing aghast at the amount of time it took to get a professional in a specific department to magically appear, and wondering why things were out of stock so often. Yes, these jabs are specific to the Sawmill store. And now, I will stop defending The Home Depot as an institution. I will not shop there any longer, unless some miracle smashes into the store manager’s head and he calls the aforementioned contractor on their BS. Congratulations to the Sawmill Home Depot in willfully throwing away what could have been $ 20,000 in total business from one customer over the next five years… awesome choice guys!
Here is the advice I would like any reader to take away from this– be wary of a home improvement outfit who always chooses the contractor’s well-​being over that of the customer. Of course, that might be all of them… ugh. Learn to DYI and save some cash!!! To hell with contractors. Lowes, I will be seeing you soon.

This store is your typical Home Depot. The only area I’ve had trouble with is special ordering an area rug. Otherwise good service and stocks Honda lawn mowers

Waited for nearly thirty minutes before being helped. Was told we were second in line after a gentleman who was looking at doors. He had gotten a cart, loaded a door, and left after being frustrated that no one was there to help him. Upon letting the clerk know we were in fact next because the other guy has left, he sat us down to run some numbers on our project. He complained he had missed his break, then lectured us on not putting price before quality. All in all, a terrible retail experience.
We had cash in hand and were going to buy today. I guess we’ll buy elsewhere.

You ever walk in to a store, confused, and wish someone would stop and ask you if you needed help? So, not WalMart.
I walked in, and was never had a moment when an employee wasn’t double checking with me.
Then, when I asked about fencing, the guy took me straight to where I was wanting to be, answered all my questions, gave me suggestions, and helps me carry my purchases up front.
Holy hell. Awesome place.

Home Depot is where you can buy a toilet handle/​flusher thing at 9am on a Wednesday morning. I know because I needed one this morning, and Home Depot had one. And for that, they get 5 stars. Lowe’s didn’t, so they get just one (separate review).
As a bonus, Home Depot has a self checkout lane, so I didn’t even need to talk to a human being over the course of my entire visit and, at 9am, that’s a definite plus.
Recommended for toilet handles. Oh, and they have a bunch of other stuff, too. It’s a pretty big place.

Yup, its a big box hardware store… really nothing spectacular one way or the other.

I usually don’t pay too much attention to quality of specific retail shopping stores. I’m more the type who likes to go in knowing what I need, walk around until I find it, and then get out and get out and back to whatever project I’m shopping for. That said, I’ve never had a bad experience at this Home Depot.
The layout of the store was easy to learn, and things are usually where I expect them to be, and with self-​checkout, I usually have the quick and easy experience I prefer. However, when I have needed to ask to find something, the staff has always been friendly, helpful, and knowledgeable. Their returns counter is quick and painless, with no-​questions-​asked refunds to my credit card.
All-​in-​all, a very satisfactory shopping experience.

The men that work at this store are terribly sexist.
I went in to buy my boyfriend a grille. They all make a point to only greet him and offer him assistance and wouldn’t even acknowledge my presence. I was the one paying for the grille, so offensive.

People are pretty helpful here, and they have a lot of selection.

Though I renovated a place in Phoenix (successfully, even) I still find I get better service if I act like a total bimbo (and dress the part).
Game Plan:
–Look totally out of place in 4″ heels and a dress
–Talk on your cell phone loudly about how you’re at the «hardware» store and you don’t know what you’re looking for. Invariably, 15 seconds into this conversation, one of the usually sexy men in an orange vest will approach you and lead you to what you need
–When said worker is explaining product assembly to you, say «so, like what’s a wrench» or something similarly topical and ridiculous
Outcome:
–You’ll be in and out of the store in 10 minutes, tops.
–The lovely workers will have assembled whatever thing you were going to buy that required aforementioned wrench to put together
–If you play the part well enough, they’ll probably load it into your car
Bonus Points:
–Accidentally or not (though accidentally in my case), pick up a tool off the ground in an attempt to help the workers and realize hours later that this action caused you to flash the other worker helping. Oops.