Steak ‘n Shake

I was looking for something quick and easy today so swung into this Steak n’ Shake right off of the highway. It’s located right next to a hotel with connected lots so probably a good option if you happen to be staying there. It was just about 4pm and the had one large group and several other tables of two sitting. Looked like 2 servers and a manager helping on the floor. I was seated quickly and ordered within minutes. I used a coupon on my phone to get $ 1 off the Royale Cheeseburger meal, 2 Cajun Sliders, Cajun Fries with a side of cheese. Everything taste and looked great. My bill came to $ 7.39. From the time I entered until I left was maybe 25 minutes at most but probably closer to 20. Service was fast and friendly. My water was refilled twice without needing to ask. The inside was clean and bright. Even the restroom looked to be in higher than average condition. My only disappointment is that it seems Steak n’ Shake has done away with their Pepper Sauce. None was out on he tables. Granted I didn’t ask either.
For a quick burger and fries a step about McDonald’s and the like, I’d suggest stopping in. Lots of burger options available and most meals are $ 4. Cheap and quick. Exactly what I was looking for today.

I’ve been eating Steak n Shake since as far as I can remember. Good burgers, good fries and good milkshakes. However, this location is under par as far as experience goes. More than once have they confused my order of a CLASSIC SIDE BY SIDE STRAWNANA MILKSHAKE for a strawnana FRUIT SHAKE! Ever since fruit shakes were introduced on the menu as an alternative to the more «unhealthy» classic milkshakes, this location’s employees cannot seem to tell the difference between them! Do they not learn this upon their getting hired? Is it no longer a prerequisite? It’s frustrating that after a hard day’s work, you want to treat yourself to a good old milkshake, but when you get home you realize that it’s not what you ordered. Too many times this location’s incompetent employees have not given me the service a long-​time customer deserves! I think it’s the end of the line with me going to this location. I’m done.

OMG. I understand that you’re short staffed I had a few different people tell me that you were short staffed. I waited in the drive thru line for 15 to 20 minutes finally got my food and my fries weren’t in the bag.
So I decided to go inside to get my fries because I figured it’d be faster. Boy was I wrong. Told the girl I wanted my fries she said okay, after helping 3 other peole and 10 minutes later I still didn’t get my fries.
Happy birthday to me, this was supposed to be my free meal for my birthday, that I get for joining their club. I’ve been to Steak N Shake before and yes I understand that they are slow but this is ridiculous.
I am now late for my lunch from work. I have 45 minutes for lunch, 20 — 25 minutes of which was at Steak N Shake waiting for a burger and some fries. I could have went to McDonalds, Burger King or Wendy’s four times over, this is totally unacceptable.
I worked in fast food for years and would have never provided this level of terrible service to the customer. Jesus I hope I don’t get fired because I wanted to get a free meal for my birthday.
The worst part of the whole thing was the manager working the drive thru line making snide comments and laughing about customers complaining about their food. That was very, very unprofessional and again after working in the fast food for years you would never say something like that in front of other customers as a manager or an employee.

He milkshakes keep me coming back. The service is so hit or miss. Ate my meal inside here three times, and twice have been disasters… including this last one. Oil forever to get seated. She told us she would get us, and then felt the need to clean three tables before doing so… and we were the only ones waiting to be seated. Hmmm. The rest was the same. Service was slow. Order was wrong. The server was nice enough and we think was trying her best. But… it was still a disaster. Maybe the drive through is the way to go if you need some of their action.

One server on the floor at 7:00 on a Saturday night? Really? Never saw a manager. The one server, Mercedes tried her best. Many patrons had walked out when drink orders were taking 30 minutes. Would have left ourselves, but the kids had picked this out as a reward after a long shift ringing the Salvation Army kettle bell. Our table, while cleared of debris still wasn’t clean at all. Very disappointing.

Went in at very slow time and it took almost 30 minutes to get four milkshakes. Won’t stop here again.

So… Yeah. I’ll not be returning.
Had an early dinner on Friday, so I was heading home about 10pm and had a craving for a good cheeseburger and fries. Being mindful of what I eat at all times, this is kind of a rarity for me. I figured if I was going to do something wrong, I should do it right! That said, I skipped the idea of McDonald’s or Wendy’s and went for Steak n Shake.
Damnit.
Ordered the Classic Double combo with a strawberry milkshake. First thing, while the girl manning the drive thru was certainly nice enough, she had me pull off to the side to wait for my food, which she would bring out to me. Seven or eight minutes later she comes out. Didn’t open the bag until I got home.
So I live one mile from this location on Emerald/​Britton, got back to the house pretty fast. Opened up my order to find what can only be described as a flat cheeseburger frisbee with the world’s largest piece of lettuce. Lopsided, a giant slice of pickle sticking out from both ends… just…wow. Did I mention the lettuce was brown? Yep, no lie. Spotted, browned… that weird reddish color at the end of the leaf-​I took pictures and tweeted them to the company’s account.
I’m a sucker for good food, but I’ve never been one to complain if it’s not unless something REALLY bugs me. I realize I’m not going to get perfection from a fast food joint, but this just bothered me. In fact, this is my first Unilocal review.
Step up your game, Steak N Shake. You’ve lost this customer, but it doesn’t mean you have to lose more.
Milkshake was awesome, though.

So it’s a basic burger joint, but a pretty good one. Miles ahead of McD, Wendy’s and Burger King. Good tasty burgers at a good price and awesome fries. Will come again when the mood for a quick burger strikes. Nice and clean, attentive servers and quick service.

This Steak n Shake has some great food. The restaurant is very clean and the employees are always great. The only 2 downfalls is that my waiter wasn’t very good refilling my drink. I had to flag him down and ask him for a refill. The other downfall is why they don’t put napkins on the table. I got one napkin to make it through my meal. I do highly recommend this restaurant.

This steak and shake is ok but not one of the best.
The first time I got the drive through and my burger was so greasy the bread was literally soaked and mushy! The fries were good though!
The second time I got the bacon blue burger and the cheese was like the consistency of a fruit roll up and hardly any of the sauce.
Oh well for fast food what can you expect?

Great location, at least if you’re staying at the Staybridge Suites, which are seriously within walking distance.
I’d say my opinion of Steak N Shake overall is above average-​to-​high. They have good burgers and great shakes and pretty decent fries. The «happy hour» deals on the shakes in the mid-​afternoon are killer, too.
This particular restaurant is clean, well staffed with friendly attentive people and, as I mentioned, is perfect for every meal if you’re staying next door. You literally have to drive right by to get in and out. Thus, I ate here 3 times.