Office Depot

If I could give zero stars I would!!! I came in to buy a label writer, showed a receipt to price match. The manager right away said, «oh I’m not price matching a 280 dollar item for $ 80» and walked right back in the back door. No explanation, ZERO customer courtesy. When he came back out I tried to speak with him and he walked away from me saying I could call customer service if I wanted to and they would give the correct department to me. Even if I received a price match for $ 5 I will NEVER give this store my money. I will take my money and pay FULL price somewhere else. Do NOT waste your time with this store, the manager is an absolute asshole.

WARNING – Performance Protection Plan ONLY applies after the Manufacture’s warranty expires.
I went with the Office Max warranty – figuring a «Neighborhood store» would be more responsive the someone off the Internet. So for 36 $ I thought I got some type of protection.
After 2 months of VERY light use the «paper jam» is on permanently. Meaning I have no printer. I called our Office Depot Protection Plan… and they said «Oh no, Epson covers your machine for the first year.» So I guess the 36 $ is really ONLY for the second year.
As my husband said, «There is always a scam»

Came in to get some stuff for my kids projects. The staff was super friendly and helped me find what I needed. This is the place to go to get school project supplies!

I’ve always been a Staples person, but I don’t think there is really one in the area so I tried out this place. I went in for some school/​portfolio type supplies one day, and then later that week for a print job. Both times people were friendly and helpful since I couldn’t find something. They were well stocked which I always appreciate. The appearance of the place is lackluster, sort of like Costco but with white walls, but looks don’t matter right? I also appreciate that they send out coupons which saved me a TON on my print job (why did I print in color?! why oh why!!!). I also had a random visa gift card to use and the checker was more than patient with me trying to get all my payment methods to jive (gift card, coupon, debit card) even though it was 15 minutes to close when it’s pretty acceptable for most sales people to be cranky and over it. Can’t really speak to their prices since I haven’t checked anywhere else. It seems reasonable, though the cost of printing made me want to cry, I think it’s just a lot to print things in color & double sided in large quantities. Anyway this place does the job.

Retail, in general, in the United States is going down the drain. This is another classic example of over consolidation amongst competitors leading to cost cutting via lay-​offs and inventory reduction at the retail level.
I want to purchase a simple 2016 laminated poster size wall calendar. First off, the price of $ 23.99 for the budget design and $ 38.99 for the «high-​end» one. Then there’s the one open check stand with a line three deep and the cashier has to answer the phone and have a conversation while we’re all trapped there waiting to pay for our purchases.
I saw a few customers at the customer service/​returns area as well as employees. Waste of time to visit the store. Next year, I’ll mail order from some cheap importer for ½ the price. And then there will be less customers, therefore less employees to help those customers, etc, etc, etc.

I found exactly what I needed here, I always do! I love coming here because the inventory is so organized and I am able to locate the items I need without having to ask for assistance.
Office Depot carries everything you could dream of for your office, business, or school supply needs. I come here for things like binders, pens, shipping supplies, paper, etc. The quality of items here is wonderful, and you pay for supplies that will last you.
I had wonderful customer service here during a recent visit, so I am extremely pleased. Will definitely be back again in the future.

It seems to me that this place has improved quite a bit from the days of 1 and 2 star reviews. The young guy who helped me check out was fast and efficient — one terminal wasn’t working, and he made a joke about it and moved over to the next one without missing a beat. As a consumer, I don’t agree with faulting the employee when technology fails… which seems to be the case in some of the previous negative reviews for this store.
This location is close to the freeway and met my need to quickly grab a small binder to professionally present an audit. Some things were out of stock, so I’d recommend focusing on supply chain management and fixing the terminal problems. Regardless, I’d return for sure if the need arises!

John Lincoln, the assistant store manager went above and beyond to help me with finding a metal rod that would fit in my desk. I had gone to several other office supply stores and they weren’t able to help me. He was very nice and helpful and even suggested ways on how I could save money.

Do not expect experts at the copy station. They ruined several original ultrasound photos that can never be duplicated or corrected. No warning. No advice. No suggestion to test it. But they make sure you sign a waiver before they do anything. Incompetent. Very frustrating.

10 stars for Kyle. I usually don’t do same day reviews, but his level of customer service was extraordinary. I really appreciate him not rushing me and taking his time to help me with my numerous questions and shipping packages. He was a pleasure to talk with and to befriend. He is a great example of what companies in the retail industry would consider excellent customer service generating return customers. If you are ever considering him for a promotion, please count me as one in favor.

Surprised to see all the low reviews. I met their new manager today as he helped me ship a package via UPS. They will take pre-​printed labels for product returns. Yes! My ill-​fitting shoes will make it back to the on-​line retailer. They even printed a receipt for me. Great attitude, super friendly, and helpful. Very fast too. Sure beats the crappy UPS Stores in this region.
Location is a bit hidden… tucked away next to an auto dealership. Store looks old on the inside, but clean and organized inside. Parking is easy in their lot.

I have a love/​hate relationship with stationery/​office shops. I dork out on mechanical pencils, and everything else here. This location seems to have all the pentel models available and I fimally found one that is comfortable enough to write with all day.
I have required assistance with printer ink, and was offered the combo pack to which I didn’t need.
This location always seems dead; I’m sure it’s more hustle and bustle during the day when the office managers are running errands.
Five stars because of their extensive selection of pretty much everything office related.

I was in a bind recently and had a report due for school and needed it bound and printed to look professional.
I put in an order for the printing services at about 8:45 and needed it done ASAP! I called the location literally 5 minutes later and they had it all done. I spoke to 2 different people on the phone and they were both very pleasant and professional.
The report looked very good and professional and I ran in, grabbed it and ran out (I was running late)
Overall very good experience. Why no 5 stars? Well i haven’t really looked around to judge the rest of the store and I felt that the $ 25 price tag for a bound report was a little steep, and I used a coupon!
I’ll probably be back if I need something else printed or some supplies.

Every single employee here today was super helpful, engaging and genuinely friendly!
Alex is a blessing to your team!

I printed a $ 10 off coupon but I could only use it in the store. I wanted an ergonomic keyboard so I stopped by today during my lunch break. I found the exact model online but didn’t see it in the store. I asked 2 employees standing the next aisle over for help. They were very nice, patient and helpful. The more senior of the 2 looked it up online and said they could order it for me.
However, he proceeded to dash my hopes when he said that my coupon was not applicable to electronic products. Before I could voice my displeasure, he said they could override the restriction and would go ahead and give me the $ 10 off. He then handed me off to the junior employee who completed my purchase.
Bonus: The keyboard was already on sale so the manager’s discount gave me an additional $ 10 off. I got a total of $ 20 off the online price. Yay!
Added bonus: They have free delivery so I don’t have to come back to the store.
Fingers crossed that the keyboard lives up to my expectations.

Everything is over priced but I guess that is to be expected when visiting a Office Depot. On top of that though I went in to get some laminating done and their were three employees by the desk that could of helped me, but no they kept telling me someone would come up to help me shortly. I mean really? No one else could have helped me. The same thing happened when I went to pick up my lamination’s tons of employees standing around talking when one of them could of just handed me my papers. Had to wait for a different employee to come up and help me again! Ridiculous.

There was always choices for office supply stores: Office Max, Office Depot and Staples. Now with the buyout of Office Depot taking over Office Max, I see all the creativity and innovation going out the window. My experiences with Office Depot have always been dealing with employees who are not very helpful, and sometimes grumpy. Today, I went in to find hooks for the cubicle. There are hooks that pierce the fabric of cubicles and provide clips so you can hang papers etc. The one employee who would have helped me was Jacob, but I do not see him in the store anymore. Instead, I get to ask the only employee in sight: the cashier. She is a woman who doesn’t look happy to be here. When I ask about the item I am searching for, she tells me «I have no idea what you are talking about but you might as well look down aisle XX.» Fabulous customer service. The web site for Office Depot shows the item I am looking for in stock at Dublin, and it is an Office Depot branded item.
Not coming back here.
Going to Office Max in Pleasanton. At least there, I found an employee who walked me to the correct section and actually knew what I was asking for.

I only go there when I’m looking for specific office supplies. That said. The people are polite and helpful. The store feels a little difficult to navigate but I get that feeling in most office supply stores. Why?! Huh.
You can shred paper there by the pound but it’s pricey.
My husband prefers Staples. I prefer to drive the shortest distance from our house.

I guess no one ever checks in here so after coming here 3 days in a row to print a few items, I am now the «Dutchess» and feel somewhat obligated to rate it.
There seems to be complaints about the copy center and the only thing I can add is that my fax wouldn’t go through but I’m not so sure that was their fault. Aside from that they were helpful at printing out what I needed.
They seemed to be short-​staffed on Monday night but then there were 3 workers at the copy center Wednesday at 11am, I don’t get it but whatever, I got what I needed and left.
A little hard to find but lots of parking!

I used to get amazing service when I came here. Something has changed.
Yesterday I made a $ 90 purchase, paid with a credit card and then asked for the cashier to change a $ 20 bill. He called a manager to open his drawer. The manager then berated me saying ‘we don’t usually make change without a purchase.’ I said I spent $ 90! They were very rude.
Next time I’ll just go to Staples.