Meineke Car Care Center

We recently needed significant service on our high mileage 2002 Land Cruiser. It needed a new radiator, timing belt, water pump, and rear brakes. We were very discouraged by the dealer service quote so sought a second opinion. This shop was fantastic. They confirmed the necessary service; discussed options; and gave us a quote in one day’s time. The work was completed the next day. The car is in the best shape it has been and we could not be happier. Dale, the manager, is a true professional. We will recommend his shop to family and friends. We will be back! Lucy Smith Dublin, Ohio

If I could go lower than a one star I would. The reason being is I had my breaks and rotors done back in April and I didn’t notice any issues till about August with the steering wheel shaking and vibrating so much.
I come in with a scheduled appointment yesterday hoping to get it all fixed with no charge because it was not my fault for someones poor job of installing breaks and rotors, which technically should last an average car owner a good 5 years. Yes, I said 5 years not 4 months. For that 5 years you probably have a warranty on both the breaks and rotors but there still shouldn’t be any issues with them after installation.
I leave Meineke because they said well because you didn’t come back in 90 days from your warranty time we still can charge you the $ 200 of labor. That $ 200 was what was the highest I paid between the breaks and rotors because they themselves decided to install ceramic breaks. My car didn’t need ceramic breaks. I don’t drive that much for it to need that.
In addition, Meineke continues to tell my husband that they deserve the $ 200 for labor because I’m just a bad driver and drive «too much.» Guys this is not professional to blame your customer for your own mistakes. Own up to your mistake and take ownership for what you did wrong, don’t go blaming your customers for installing bad breaks and rotors.
Therefore, I called Meineke’s corporate franchise in North Carolina and they said ma’am we’re sorry but you still didn’t take advantage of that 90 day warranty period. I tried to explain I didn’t notice the issue until after the 90 day period and that still didn’t work so I lost the battle but at least I know not to take my car back here again for any kind of work.
I’m sorry but I will never come back here again. I will not but up with bad customer service and poor service of vehicles. I understand your a franchise and car maintenance may not mean much to you other than the income but you guys seriously didn’t need to mess up a car.

I went to the 5933 Sawmill Rd location for brake inspection. I was given an estimate of over $ 700, and they did not even fill out the health report sheet. I had paid $ 28 for the brake inspection, and expected to know the thickness of the brake pads, and other details.
I will be taking to other store to confirm.

Had been experiencing issues with our brakes, so brought the car in here to have the rotors replaced. The diagnosis was relatively reasonable (checked out with my brother who’s a mechanic); however, they did try to add additional unnecessary work (we turned it down) and the labor rate was steep considering its a Meineke in the Midwest ($ 105/​hr). Probably wont be back.

I have been going to this location for past 4 – 5 years. Overall experience had been ok until this week. The new guy named «Brandon» has the worst customer service skill of all the guys who worked here in past and present. The nice guy got transferred to another location and Brandon works at this location now. I have been busy and passed my oil change date so the car was making ticking noise like it has done in past. So I went there last time, dropped my car for oil change, Brandon says it will take ½ hr, I didn’t get any call for 1 ½ hrs, I go there to pick up my car, this Brandon throws key on counter and says «I CANT CHANGE UR OIL». He said my engine is too old and I said «so what am I supposed to do now?». Then Brandon replies with annoyed tone «IT NEEDS NEW MOTOR OK» then continues doing what ever he was doing. I felt like he wanted me to get lost and not bother him any more. I have had people discriminate me for being an immigrant but this is just awful. Brandon learn to respect people regardless of their color. This is not third world country that you can get away with this. I understand that my car has problems and I am looking for new one since I am a student and its hard to just go and buy new one right away. He did not even suggest me what I should do next. If you don’t want to provide service to poor people with old cars then put up a sign. I have spent thousands of dollars at this locations in past 4 – 5 years, let alone my family. I am not complaining that he should have changed the oil, but thats not the way to treat your regular customer. I already called their cooperate office to complain but not action has been take as of now. I have decided I will never go to this location until Brandon guy leaves

Went to Meineke for the first time in June for an oil change. Less than a month later, our «check engine» light came on (this had not happened to our car prior to the oil change). We went back to see if perhaps something was unplugged or not closed properly. They reset the oxygen sensor and the light went off. A day later, light came back on and we went back to Meineke. This time, we were told that [suddenly] our oxygen sensor needed to be replaced. Meineke said they could fix it for over $ 400. We left, not feeling good about the situation, and did some research. We asked Meineke to look at it one more time and make sure nothing was just left unplugged since the oxygen sensor was never a problem before. After some hassle they finally looked at it again and insisted that the oxygen sensor needed to be replaced.
We ended up going to another place, TLT Auto Services, and had the oxygen sensor replaced for a much cheaper price. A week later, the check engine light came back on. We took it back to TLT (who looked at it for free) and it turns out THAT SOME WIRES WERE CUT IN OUR CAR. That’s right, a few wires near where the oil is changed were literally cut and taped back together. And this was why the check engine light kept coming on. TLT replaced the wires for free and things seem to be okay now.
We can’t say for sure that Meineke cut our wires but none of this was a problem prior to our first (and last) visit with them. Further, they did, indeed, try to overcharge us for changing the oxygen sensor part. I would not recommend anyone go here for service.

I had my car towed into Meineke because it wouldn’t start, and this is the closest shop to my house. The guys told me that there seemed to be some sort of issue with the security system that was preventing them from running diagnostic checks, and that they didn’t have the capability to fix an electrical issue like that. They said I would have to take it to the dealer.
On a side note, after sitting at the shop for a couple of days (because my keys and wallet were locked in my office over the Thanksgiving weekend) the driver’s seat in my car was soaking wet when I got in it! I asked if they had left my window open, and they told me the seat was «frozen» when they got the car, and that it was melted ice that made it wet. This was a complete lie, as this has never happened before, and no other part of the car was wet inside.
I had to pay out of pocket to get my car towed to the dealer, who determined that the issue was simply a corroded and broken battery terminal, and a dead battery… THAT’S IT.
What good is a mechanic if they cannot even diagnose a dead battery?! These idiots cost me $ 250 with the price of my second towing and the service at the dealership (which is always way overpriced). They should have been able to fix it in the first place, but instead they wasted my time and money with their incompetence. I will never go to another Meineke.

I needed some work done on my exhaust and this place was recommended by a friend. The service is great and the work is stellar. Doug at the desk and Danny in the shop are great guys!