Massage Envy – Dublin

The massages were always just ok, after being used to deep tissue they were relaxing, but nothing fantastic.
The real problem comes if you have to cancel for medical reasons. After dealing with them for months, putting my membership on hold while trying to deal with an injury, thinking I would eventually be able to go back and finish out my membership, my doctor decided not to allow me to get any more massages. When I contacted them about cancelling, and talking to several different people, I was told I could cancel for medical reasons and transfer my services that hadn’t been used. I had a total of 4, one had already been transferred to someone else, leaving 3 services. During every phone conversation prior to my actual cancellation, I was told transferring those would be no problem, and that they would even waive the $ 10.00 fee if I transferred to a non-​member.
Cut to cancellation. I take my doctor’s note in to a different location closer to my home and am told it’s taken care of. I get billed and I get a phone call from an employee trying to set up my service, at which time I explain I’ve cancelled for medical reasons, and that the paperwork should have been faxed. Although they handled that situation quickly and efficiently, cancelling the credit card charge and getting me cancelled, I am then informed the 3 services I was unable to use have to be cancelled.
Which means, I paid $ 65.00 for 3 services that I couldn’t use, (4 if you count the one I had already transferred to someone else at the additional cost of $ 10.0). Had I been told this during any of my several conversations with them about this process I would’ve transferred them before my cancellation.
Either every person I spoke to didn’t know what they were talking about, or they were just trying to take advantage of my cancellation by taking back services I already paid for and not allowing the transfer. Either way, it is incredibly frustrating, especially when I did everything I could to finish out my membership and only accumulated those services because I thought after healing I would be able to continue getting massages there.
I recently received notice of a class action law suit against them for similarly charging for services they don’t allow people to use at or after cancellation. It seems this practice is an ongoing problem that has not been resolved.

Courtney does a great job– front staff was nice they were on time and addressed exactly what I asked to be focused on. Felt they spent more time doing that then most places. Bought a membership so I will def be back!

I wish I would have read the reviews before wasting my time with this location. My massage was not relaxing. It was choppy and sloppy. The masseuse sat through the whole massage scooting around the table knocking into it and wall. She dropped the lotion several times and even used Walgreens massage lotion!!! Why sell and advertise Murad brand?! She also didn’t use enough lotion and had to reapply it literally every few seconds. At the end I almost felt like I expected too much, but after thinking about it sadly the girl was a horrible masseuse and should get another job or be retrained. The front desk didn’t seem too surprised when I complained and even attempted to sell me a membership! Then ask why I refused it?! Seriously this place was a joke. I wish I could get my money back. I left angry and unsatisfied. I’m not even sure I would return if I got a free massage.

I have been a Massage Envy monthly customer since 2008 at multiple locations and for the most part had a very good to excellent massage each visit — in fact, I have had only one bad massage in four years.
Dave, at the Dublin location, is the best therapist for deep tissue work and general massages. He is terrific, especially if you need a therapeutic approach for medical issues versus a relaxation massage. I definitely recommend him highly.

Just OK. Good for the new customer price. I don’t go often enough to justify the for the membership deals, so I’d rather go to a fancy spa for the same money.

I agree most massage therapists at ME are not worth your time or effort, even though the price is lower. I hate the painful stretching and pressure point therapy. At what point did this technique become a massage?

Best massage envy in the area, IMHO. The desk staff is fantastic I’ve never had a bad experience. Kayci is my masseuse and is incredible.

Massage was ok but got no happy ending so I left sort of pissed off.

My beloved masseuse has moved on to greener pastures (the Powell location), rendering this one obsolete.
They will suffice if you need a relaxing (non-​deep-​tissue) massage, however.
One other note: the stupid ME-​published magazine says you can request they turn off the music during your massage. This location either cannot or will not do so.