La Quinta Inn Columbus Dublin

The staff was nice enough, but it was plainly obvious they were under-​staffed. Rooms didn’t get cleaned until very late in the afternoon, the breakfast was pitifully small (basically just cereal, nothing warm), but the worst thing was all the water issues. Our toilet and bathroom sink leaked, and the water pressure in the shower was almost a trickle. Every morning, there would be people at the front desk complaining about the water pressure in their showers, but I suspect they didn’t even have the means to fix this issue, as it went unresolved for the whole week I stayed there.
On the positive side, the location was good — within walking distance of some good places to eat. Overall, however, I would not recommend this hotel.

Found a cockroach in my bed! The staff then said they would note this on my account. So, I asked if someone was going to change my bedding. They offered to bring me bedding to change myself.

My first/​last trip to any La Quinta began and ended in Dublin, Ohio. While the room was mostly clean — hair in tub, but I’ve seen worse and it was the least expensive in the area, the incredibly discourteous, argumentative, petty, unethical and unapproachable staff made my anxiety levels rise and me cherish all the other great customer service experiences I’ve had at other chains.
Here are a few random quotes I received from the staff:
«I *told* you three times I didn’t authorize your card…» Which he hadn’t told me three times and I had proof the authorizations did go through from my online bank account.
«Yeah, I remember *you.*» When I tried to give my room number when a key malfunction happened. Followed by…
«Well, you shouldn’t have put your keys with your phone or you wouldn’t have erased them.» This is in regards to me returning from a 25-​hour marathon I was in town for and my keys didn’t work. Additionally, they never met my phone; they were in my wallet the whole time.
«Well, we TOLD you (that I was supposedly wrong about my bill.)» …From another staff member who apparently went through the same bad customer service training as the other male there.
«We don’t have your reservation, but here are three other ‘Reeves’ staying with us that time…» This is paraphrased, but he ended up giving me the full names of three other guests checking in that day. Also, having worked in three hotels, it was forbidden of us to reveal other guest’s names without authorization, so I was disturbed at his unethical and unnecessary disclosure.
«Well, we had two housekeepers call out sick and a full house last night.» …was their excuse on why my room wasn’t ready at 5:45pm local time after I had traveled 12 hours via planes to get there.
«Do you want to check out?» I was asked on day 2 of my 5 day stay when I wanted to settle a problem with my bill and that led to problem after problem with their authorizations.
Long story short, after an issue with my Credit Union temporarily turning off my debit card for potential fraud usage in unknown cities, the rudest of staff members, a male I dealt on three sad occasions, more than doubled the authorization of my stay from $ 501.73 I was supposed to pay to $ 1,034. (Just so you know, while the room isn’t the worst I’ve stayed in, it isn’t worth a third of that for the 5 nights.) Since at no time was the staff pleasant or approachable, I had to wait until the end of my stay to finally get it straightened out. Luckily, at checkout, they did manage to charge me right and mercifully, I had extra cash during the 5 days when I wasn’t expecting this huge hold on my card.
Other than the worst staff I’ve ever dealt with in customer service, hotel or any business, the elevator was constantly dirty with sticky floors and the window in my room wouldn’t close. Again, since the staff was standoffish and confrontational, I just left the heater on in my room and all valuables on me.
Hopefully not all La Quinta’s have as incredibly unhelpful, unethical, confrontational and downright rude staff members. But, being this is my first visit to one, this isn’t starting off on the right side of the bed.

My wife and I recently stayed here for a wedding. I’ve never left a Unilocal review before but felt obligated to do so.
Overall, I had zero issue with the staff. They were nice and courteous. Check in/​out took no time at all. No complaints.
However, in regards to the room… it was awful. One of our pillowcases was almost entirely shredded on one side and there was a decently sized purple stain on our comforter. We decided to ask for new sheets, which seemed fine but paranoia about the lack of cleanliness had set in. When remaking the bed I noticed the pillows themselves were disgusting. Everyone of them had yellow rings all over them. There were hair ties and pieces of hair in between the bed and head board.
We had several friends staying at the hotel and most of them complained about similar issues with the rooms themselves. Another couple had a stain on their sheets, as well and another had make up stuck to the sink in their room.
Overall, it made for a very poor stay because every time we came back to the room we kept thinking about how dirty it was. Definitely made the trip less enjoyable.

When we decided, around 3:00, that it didn’t make sense to pack up our whole apartment and then unpack a bunch of things to sleep there another night, we decided to book a hotel for the night. After having slept on the floor for 2 nights, I didn’t need a lot of convincing.
We used an app called Hotel Tonight and saw that La Quinta was both pet friendly and reasonably priced. We booked a room and headed over after running a few errands.
The woman who checked us in was very friendly and told us to let her know if we needed anything. Luckily, we didn’t really. Our stay was fairly uneventful. Our room was clean, our bed was comfortable, the shower temperature was good, it was very quiet. I loved that we could bring our 2 cats. The breakfast wasn’t bad either — I was able to have oatmeal, yogurt, a muffin, and tea.
The only very minor issues we had were that we couldn’t adjust the temperature in the room for some reason, so it was pretty cold, and the TV stations all went out at one point (it was storming, not sure if that was related at all).
Overall, a solid stay!

This was exactly what we have come to expect fro LaQuinta Hotels. They welcome pets, have a clean comfortable room and a free breakfast. We are not a big fan of the breakfast as it is waffles and bread items but it is nice that they attempt. We would prefer some type of protein. A nice quiet stay.

I am an ELITE LQ member. I try to stay at La Quinta’s exclusively. They have an awesome pet policy and good rewards program. I have stayed at La Quinta’s more nights in 2014 at LQ’s than my home due to frequent traveling all over the country.
I can only give them one star. Now to start off, I think this is a nice hotel in a nice area and well priced. We had to stay here the past month or so due to a cross country move. They did have a very nice apartment suite. Most of the staff are very friendly here. The problem is the manager David. He is completely unprofessional and rude. He snaps at guests when he is asked simple questions.
We stayed a few nights initially, and went to LQ Customer Service online to file a complaint. I had received a review request from LQ. I completed it and complained about this manager. A few days later we received a call from the VP of Operations wanting more information. Both my spouse and I spoke to him about the demeanor of this man. He just kept saying he needed more details, which were provided. He obviously was just interested in defending his manager. My spouse had to hang up on him in the end, and he is not quick to anger like I can be in these types of situations. I have never had to file a complaint against any LQ location. With the poor response to our stay, I may have to rethink if I want to continue using La Quinta hotel’s when we travel. I understand that you cannot base your opinion of a hotel chain by one location. But when you file complaint and their VP of Operations is just as rude as the one you are complaining about, that really makes you have to consider your options.
Now the rest of the staff are very friendly. They got to know us well because of the long term stay. When we said something to several staff members, they all requested we file complaint. We could tell they did not care for him, and were advised we are not the only guests that have had problems with him.
They do have a very nice apartment suite with full master bedroom, living room, dining room with table and full kitchen with everything you need to cook. It basically is an apartment and more affordable than the other extended care hotels.
We just avoided him as much as possible after this happened. We didn’t want to give up this suite since it was long term and affordable. Even though the rooms are nice, clean and other staff very friendly, I would not recommend this hotel to any family or friends that may come to visit us after moving to Dublin.
The only other problem is that the hallways reak of smoke even in the area’s that are non smoking. I wasn’t sure why this was like this but it could be overwhelming when walking down hall. You could not smell smoke in the rooms though.

We stayed here when in town to visit my mom and give the SO and the dog a place to stay overnight. This place looks like an old «budgetel» motel, but the rooms have been updated to La Quinta style. Our room was clean and comfortable. It was a bit of a pain staying on the second floor — with taking out the dog to do his business and the SO to go out and smoke (but at the time we checked in, it was the only room ready). The hallway décor was a little tired (out of date carpet). I would definitely stay here again when we need a place to sleep overnight when visiting family in the area.

OK — I received a phone call from the hotel’s GM. Very sincere and apologetic — he stressed the need for better training — no argument there. I’ll watch for any other reviews of the hotel before I stay there again.
FYI, they did compensate me for the rough stay — very nice of them