Hosket Ulen

Stay away from this place. I got renters insurance there a couple of years ago. The insurance company was United Ohio Insurance Company. They are fine, but the agency is disorganized and unresponsive. I moved out of my rental in February. An agent from the agency called me and was asking if I needed any additional coverage.
I told them that I was moving and no longer needed the renters insurance. They said they would cancel it and since I still had 2 ½ months left that was prepaid, I might get a partial refund. Well they didn’t cancel it and come April 15 when the policy was due, I got a bill. I called and reminded them that I cancelled the policy back in February. They didn’t have a record of that. So they cancelled it then, but said I owed a late fee because it wasn’t paid on time.
I explained that the policy is being cancelled and I should have been getting a refund. The girl told me that was too bad and they couldn’t take off the late fee. I told them that I wasn’t going to pay it and please take it off. A month later I get another letter demanding the late fee. The only number is that of the agency and not the company. So I call and try again. I explained the situation calmly, but the woman I talked with was apparently too busy to take care of me and said I had to pay it. I started getting upset and asked her to please call the company and request it be removed.
She said I had to call the company because the debt was with them. I didn’t tell her that I was a licensed insurance agent and I know that the agent of record can call and the company wants the agent to call to take care of matters like this. But she wouldn’t.
After a few more heated words, I hung up and called the company, United Ohio Insurance Company. They were very nice and took the charge off. The Hosket Ulen Insurance Agency couldn’t take the time to make the call. I was so unimportant to them, they could care less what my troubles are. So what if I was in the Marine Corps and went to Vietnam for our country. They could care less.